Lexus of Freeport

Stale sales tactics alive & well Worst experience I've ever had with a salesperson. I'm not sure if it was because I was a woman shopping alone or if this is their general sales proce Worst experience I've ever had with a salesperson. I'm not sure if it was because I was a woman shopping alone or if this is their general sales procedure but I have never been treated worse. When negotiating the price, actually above their advertised price due to added features, I was asked if I realized I was shopping in a luxury dealership. Then I was told to get the best price, I would need to initial on an impromptu X he created and to give him a credit card or he couldn't negotiate (neither request was obliged). Completely unprofessional and archaic sales tactics. Go to a dealer that appreciates customers and handles women as equals. More

Great Buying Experience The service I received from Dawn Morris of Lexus of Rockville Centre was fantastic. I initially contacted Dawn based on her rating on DealerRater and The service I received from Dawn Morris of Lexus of Rockville Centre was fantastic. I initially contacted Dawn based on her rating on DealerRater and I’m glad I did. She was even better than her reviews said. At first my wife was undecided if she wanted the RX350 F-Sport or a different brand. So Dawn had us drive the vehicle and then spent a lot of time discussing the features of the vehicle with me and my wife. I know some will say it is part of her job, but in my opinion she went above and beyond of what she had to. She was a pleasure to work with, extremely friendly and never tried to push the vehicle on us.. I also worked with Dean Coleman in finance and he was also great. Not pushy at all and explained the different programs and their benefits. When I said I wasn't interested in anything additional he didn't use any of the typical finance department “scare tactics” that I am so tired of. He asked me a few more questions and then simply thanked me for at least letting him explain what was available. Walking around the showroom and service department all of the employees seemed very friendly and pleasant. I'm very happy I decided to purchase the vehicle here. I would highly recommend Lexus of Rockville Centre and don’t forget to ask for Dawn Morris and Dean Coleman in finance when you’re ready to sign the paperwork. Both very nice people to work with. More

Lexus of Rockville centre dealership This is was the best dealership ever!!! Everyone was so kind and nice!!! I had the best salesperson named dawn stripp!!! I would definitely recommend This is was the best dealership ever!!! Everyone was so kind and nice!!! I had the best salesperson named dawn stripp!!! I would definitely recommend this dealership and this sales person she was the best!!! More

Excellent Experience Dawn was outstanding every step of the way. Coming from an awful experience with another automotive brand, Dawn and Financial Advisor Dean were absolu Dawn was outstanding every step of the way. Coming from an awful experience with another automotive brand, Dawn and Financial Advisor Dean were absolutely fantastic. I am extremely satisfied with everything as well as the great deal that I received. Professional, Friendly, Outgoing every step of the way. Please ask for Dawn when going to this dealership... She is amazing! More

Medical assistant Loved my sales lady Dawn M and the finance guy Joe as well as Grace ...beautiful experience I had there ... loved every1 who helped me out ... I would Loved my sales lady Dawn M and the finance guy Joe as well as Grace ...beautiful experience I had there ... loved every1 who helped me out ... I would definitely definitely recommend this place to anyone who wants a Lexus !! More

Beware, typical salesman "Out to get your money" Honestly one of the worst experiences Ive had with a dealership. Pressure you into the worst deal you can get. Typical salesman whose out to get the m Honestly one of the worst experiences Ive had with a dealership. Pressure you into the worst deal you can get. Typical salesman whose out to get the most money out of your pocket. Don't be a stupid consumer and sign a contract without reading it because this salesman will pressure you do that. Plain and simple i wouldn't recommend this dealership to anyone. Even their service department is out to get the most money out of your pocket. They will say something is wrong with your car when really nothing is wrong. DONT GO TO THIS DEALERSHIP!! More

She understood how I wanted to do business and got the deal! Dawn Morris was extremely perceptive in understanding our requirements for leasing a new vehicle. She met head on my very rigid leasing terms because Dawn Morris was extremely perceptive in understanding our requirements for leasing a new vehicle. She met head on my very rigid leasing terms because she was intent on seeing me shift from being a satisfied Hyundai owner (I also own an Audi currently as well) to being part of the Lexus experience. She was able to ensure that her dealership provided me with the financial deal that was exceptional. This new car is for my wife. In addition to stressing the luxury features, quality ride and performance, Dawn was able to provide my wife with a comfort factor of being able to rely on her and her dealership for needs as simple as getting a car wash or figuring out how to use a feature of the new ES350 we leased. Dawn demonstrated top quality customer skills and was extremely knowledgeable about the entire Lexus family of vehicles. Very glad we are now a Lexus owner. We highly endorse Dawn Morris and Lexus of Rockville Centre More

Great service I had the pleasure to work with Anthony Arias, very professional and knowledgable young man. Explained what was the best deal for me. And I walked out I had the pleasure to work with Anthony Arias, very professional and knowledgable young man. Explained what was the best deal for me. And I walked out with what I was aiming for. For the best price. More

Beware If I had the ability to not give a star I would. Came in for service on my vehicle because I hit a pothole and suddenly it stalled in the expressw If I had the ability to not give a star I would. Came in for service on my vehicle because I hit a pothole and suddenly it stalled in the expressway which was scary as hell. Long story short somehow I ended up leasing something that was unnecessary. Absolute ripoff, they try to up-sell you and push you to lease something you don't need just to meet their sales quota. I ended up trading my leased Lexus for a new 2014 Lexus because the sales manager and salesperson made me think that my payments would be covered and I wouldn't have to pay a single dime more. Yea right! I ended up having to pay both leases for one month and once I complained to them they said it was my responsibility to contact Lexus Financial Services. Yet when selling me the lease, they guaranteed me that they would handle everything which was a complete lie. Then came the wear and tear charges which they guaranteed they would take care of. After weeks of trying to resolve the issue the payment portion was settled with the General Manager and with the Better Business Bureau. Which was justified, however their selling practices weren't. During the selling process the sales manager as well as the salesperson were very pushy and even told us that he wanted me to get this car because his District Manager was in that day and he was never there so it would look great if we got this deal. On top of that they were highly unprofessional making inappropriate remarks to my boyfriend and I because since we are young we wouldn't take offense to it but we did. Stupid as I was I should of taken that as a red flag, but yet they have the ability to convince customers that everything will be fine so I trusted them. Learned my lesson never trust these people again. My consequence in trusting these people was leasing a new Lexus for $650 a month for 48 months when I only had 8 months left with my previous vehicle which I paid $150 less. Now I'm stuck with something I'm not happy with and paying more for a longer period of time. Awesome. Be careful who you deal with at this dealership. If you do decide to go to this place make sure the salesperson you deal with has truly good intentions. If Max is still there I would say go to him he helped me getting my first vehicle which I was happy about but not his cousin Freddy which is the salesperson who screwed us over. Also, beware of Steven (Sales Manager) Good luck! More

GREAT! I visited Lexus last week with anticipation to purchase a Lexus IS 250, but walked out with a Lexus IS 350 Fsport. I was sold immediately once sitting I visited Lexus last week with anticipation to purchase a Lexus IS 250, but walked out with a Lexus IS 350 Fsport. I was sold immediately once sitting in the car. Driving it, using the features and speaking with Dawn was a great experience. Dawn worked with my affordability and I was able to leave Lexus with the car of my dreams. I got way more than I expected and for an excellent price. Dawn was excellent, very attentive, clear. thorough and efficient. I would definitely be recommending her to others as well as this dealership. It was also a plus to have complimentary food and a massage while waiting for paper work. Thank you Dawn and Lexus of Rockville Centre! More