Lexus of Freeport

Stay away!! Would not recommend this dealership to anyway. Customer service was rude and months later after returning my lease and being harassed with phone cal Would not recommend this dealership to anyway. Customer service was rude and months later after returning my lease and being harassed with phone calls they wasted my time with ridiculous prices and after was offered to test drive a lexus f series the sales employee went to get the key from the GM and heard the GM get annoyed and said he was leaving soon. This is not the way you treat a returning customer purchasing a 60k car. More

No integrity, PISS POOR TREATMENT . , LIARS !! I am a very humble man a U.S Marine day and night 24/7 ,and I like to believe a man word is his bond. So when I am speak with another Man or supposed I am a very humble man a U.S Marine day and night 24/7 ,and I like to believe a man word is his bond. So when I am speak with another Man or supposedly responsible adult and I tell them I live 2 hours away and I would really appreciate it if they were as truthful as possible about the potential outcome of leaving with a newer vehicle. Especially after I disclosed all negative items that may be a show stopper. For future reference how about gathering as much information from the potential buyer over the phone as possible. So you can find out if there may be any issues show stopper before they arrive and waste half of their day. Bad dealers make it harder for everyone else.thank you KASIM for taking me away on Veterans day just one of my few days off for half the day. By the way traffic Getting back home was not enjoyable. I'd rather been home with my 3 girls. More

Exceptional Customer Service Being 56 years old, i have purchased many vehicles and have dealt with several customer service reps. I can positively say that dealing with Michele Being 56 years old, i have purchased many vehicles and have dealt with several customer service reps. I can positively say that dealing with Michele has been a great experience. She demonstrates a high level of of enthusiasm, knowledge and is very proficient in her job. She has changed my perspective of the dealership. It"s because of her i will contiune to service my vehicle at this dealership. Thanks Michele for always there when i reach out in need of service. More

Stale sales tactics alive & well Worst experience I've ever had with a salesperson. I'm not sure if it was because I was a woman shopping alone or if this is their general sales proce Worst experience I've ever had with a salesperson. I'm not sure if it was because I was a woman shopping alone or if this is their general sales procedure but I have never been treated worse. When negotiating the price, actually above their advertised price due to added features, I was asked if I realized I was shopping in a luxury dealership. Then I was told to get the best price, I would need to initial on an impromptu X he created and to give him a credit card or he couldn't negotiate (neither request was obliged). Completely unprofessional and archaic sales tactics. Go to a dealer that appreciates customers and handles women as equals. More

Great Buying Experience The service I received from Dawn Morris of Lexus of Rockville Centre was fantastic. I initially contacted Dawn based on her rating on DealerRater and The service I received from Dawn Morris of Lexus of Rockville Centre was fantastic. I initially contacted Dawn based on her rating on DealerRater and I’m glad I did. She was even better than her reviews said. At first my wife was undecided if she wanted the RX350 F-Sport or a different brand. So Dawn had us drive the vehicle and then spent a lot of time discussing the features of the vehicle with me and my wife. I know some will say it is part of her job, but in my opinion she went above and beyond of what she had to. She was a pleasure to work with, extremely friendly and never tried to push the vehicle on us.. I also worked with Dean Coleman in finance and he was also great. Not pushy at all and explained the different programs and their benefits. When I said I wasn't interested in anything additional he didn't use any of the typical finance department “scare tactics” that I am so tired of. He asked me a few more questions and then simply thanked me for at least letting him explain what was available. Walking around the showroom and service department all of the employees seemed very friendly and pleasant. I'm very happy I decided to purchase the vehicle here. I would highly recommend Lexus of Rockville Centre and don’t forget to ask for Dawn Morris and Dean Coleman in finance when you’re ready to sign the paperwork. Both very nice people to work with. More

Lexus of Rockville centre dealership This is was the best dealership ever!!! Everyone was so kind and nice!!! I had the best salesperson named dawn stripp!!! I would definitely recommend This is was the best dealership ever!!! Everyone was so kind and nice!!! I had the best salesperson named dawn stripp!!! I would definitely recommend this dealership and this sales person she was the best!!! More

Excellent Experience Dawn was outstanding every step of the way. Coming from an awful experience with another automotive brand, Dawn and Financial Advisor Dean were absolu Dawn was outstanding every step of the way. Coming from an awful experience with another automotive brand, Dawn and Financial Advisor Dean were absolutely fantastic. I am extremely satisfied with everything as well as the great deal that I received. Professional, Friendly, Outgoing every step of the way. Please ask for Dawn when going to this dealership... She is amazing! More

Medical assistant Loved my sales lady Dawn M and the finance guy Joe as well as Grace ...beautiful experience I had there ... loved every1 who helped me out ... I would Loved my sales lady Dawn M and the finance guy Joe as well as Grace ...beautiful experience I had there ... loved every1 who helped me out ... I would definitely definitely recommend this place to anyone who wants a Lexus !! More

Beware, typical salesman "Out to get your money" Honestly one of the worst experiences Ive had with a dealership. Pressure you into the worst deal you can get. Typical salesman whose out to get the m Honestly one of the worst experiences Ive had with a dealership. Pressure you into the worst deal you can get. Typical salesman whose out to get the most money out of your pocket. Don't be a stupid consumer and sign a contract without reading it because this salesman will pressure you do that. Plain and simple i wouldn't recommend this dealership to anyone. Even their service department is out to get the most money out of your pocket. They will say something is wrong with your car when really nothing is wrong. DONT GO TO THIS DEALERSHIP!! More

She understood how I wanted to do business and got the deal! Dawn Morris was extremely perceptive in understanding our requirements for leasing a new vehicle. She met head on my very rigid leasing terms because Dawn Morris was extremely perceptive in understanding our requirements for leasing a new vehicle. She met head on my very rigid leasing terms because she was intent on seeing me shift from being a satisfied Hyundai owner (I also own an Audi currently as well) to being part of the Lexus experience. She was able to ensure that her dealership provided me with the financial deal that was exceptional. This new car is for my wife. In addition to stressing the luxury features, quality ride and performance, Dawn was able to provide my wife with a comfort factor of being able to rely on her and her dealership for needs as simple as getting a car wash or figuring out how to use a feature of the new ES350 we leased. Dawn demonstrated top quality customer skills and was extremely knowledgeable about the entire Lexus family of vehicles. Very glad we are now a Lexus owner. We highly endorse Dawn Morris and Lexus of Rockville Centre More