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Lexus of Freeport

Freeport, NY

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Reviews
Vehicles
4.7
835 Reviews
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70 W Sunrise Hwy

Freeport, NY

11520

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Showing 835 reviews

November 01, 2024

Veronica and Marc were excellent. The money man I think his name was Freddy batissa was obnoxious. When there was a problem with the price and I said that’s xx he yelled at me to not More

by ssquilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Rosenfels and Veronica De La Fuente both outstanding, Freddy Batista
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Nov 04, 2024 -

Lexus of Freeport responded

Thank you for sharing your experience with us. We're glad to hear that Veronica and Marc provided excellent service at Lexus of Freeport, but we're sorry to learn about the interaction with Freddy. Your feedback is important, and we'll address this internally to ensure a better experience in the future.

October 29, 2024

Excellent experience. Patient and courteous Would definitely recommend. Excellent service. Excellent service. Excellent service. Excellent service More

by oacyou
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clement Max Corriette
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Oct 30, 2024 -

Lexus of Freeport responded

We're delighted to hear about your excellent experience with us at Lexus of Freeport! Thank you for recommending our patient and courteous service. We appreciate the support and look forward to serving you again in the future!

October 24, 2024

Service was perfect. Exceeded expectations . My service was completed within time quoted and am very pleased More

by chidinmamahamah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Oct 24, 2024 -

Lexus of Freeport responded

We're delighted to hear that your experience at Lexus of Freeport exceeded expectations and was completed on time! Thank you for sharing your satisfaction with us.

October 21, 2024

It was a pleasure to have my car serviced at Lexus. They were quick and did a great job . More

by Tarajerv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 22, 2024 -

Lexus of Freeport responded

Tarajerv, we are so glad you had a five-star experience at Lexus of Freeport! Thank you for choosing us to service your vehicle.

October 18, 2024

Went in for service for my car and was greeted right away. Enjoyed muffins in the reception area and was out relatively quickly More

by Rich_E_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
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Oct 18, 2024 -

Lexus of Freeport responded

We're delighted to hear that your service visit at Lexus of Freeport was quick and enjoyable! Thanks for sharing your experience with us.

October 15, 2024

The car I purchased had apparently been used as a demo and was sold but never delivered to another customer (36 miles was added to odometer while the dealer had the car). As a result, the SXM and Enform h More

by 350 NY LI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Akhil
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Oct 15, 2024 -

Lexus of Freeport responded

Thank you for sharing your experience. It's understandable that the lack of disclosure about the car's prior use was frustrating, and we apologize for any inconvenience this caused. We're glad to hear that compensation with additional oil changes was provided, but we'll certainly take your feedback into account to improve our transparency in the future. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Marc Rosenfeld - General Sales Manager - 5169924100

October 14, 2024

Clement is very professional. He provides excellent customer service and makes the process to meet customer objectives seamless. More

by Suzwisann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clement Max Corriette
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Oct 15, 2024 -

Lexus of Freeport responded

Suzwisann, we're delighted to hear that Clement provided you with excellent service at Lexus of Freeport. Thank you for sharing your experience!

October 13, 2024

Jon was very courteous and kind nothing to complain about his service he was very polite and helpful to me. More

by Ti Manmi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clement Max Corriette
Report | Print
Oct 15, 2024 -

Lexus of Freeport responded

We're delighted to hear that Jon provided courteous and helpful service at Lexus of Freeport. Thank you for sharing your positive experience with us!

October 08, 2024

Service department very courteous well manage did a very good service with my Rx 350 mr. Diego saw to all the service days of my vehicle More

by Marvic62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Diego
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Oct 08, 2024 -

Lexus of Freeport responded

Thank you for sharing your experience with our service department at Lexus of Freeport! We're glad to hear that Mr. Diego and the team took great care of your Lexus RX 350. We appreciate your support and look forward to serving you again in the future!

October 05, 2024

Was excellent. Go my expected service. The person in charge was great. Fully satisfied. He was so polite. More

by Nikkunjo01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 07, 2024 -

Lexus of Freeport responded

We're delighted to hear you received excellent service at Lexus of Freeport. Thank you for sharing your satisfaction with us!

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