Lexus of Freeport

This dealership will rip-you off! Go somewhere else. I This dealership will rip-you off! Go somewhere else. I was there 9/15/12, they charged me $836 for a the same radiator that you can get for $492 in This dealership will rip-you off! Go somewhere else. I was there 9/15/12, they charged me $836 for a the same radiator that you can get for $492 in LEXUS MANHATTAN. This is the first time I checked their prices comparing other dealers. Risa Greenfield who handled my business since 2006 never return messages...Yes, you read it right, never returned messages. For 6 years, I called 4 times, left 4 messages and get 0 returns. Talk about excellent service they try to sell when they want you to buy there. More

I went to trade in my 06 GS for a 2013 GS and to my disappointment I was offered a terrible appraisal, by Kasim and his manager. They seemed money hungry and eager to deplete the equity I had accrued. disappointment I was offered a terrible appraisal, by Kasim and his manager. They seemed money hungry and eager to deplete the equity I had accrued. His manager made me feel like they were doing me a favor by offering me a thousand dollars more on the low offer for my vehicle that was in impeccable condition. I later went to trade in my vehicle at another dealership and not only got a way better trade in value but the perfect note that fit my budget. Def wont be going back to Lexus of Rockville center for the next trade in. More

This is the place that you visit and you come out with a new car miss/AKUA made every thing possible to satisfy me, honest reliable not pushy for any thing greaty you are always welcome at that dealership y new car miss/AKUA made every thing possible to satisfy me, honest reliable not pushy for any thing greaty you are always welcome at that dealership you can drink the best coffee or tea, even if you are hungry you can have a sandwich on them. my experience i felt at home i would love to be a part of this lexus dealership of rockville center. but the best of all i got my new car today with a full tank of gas and professionally detailed. over all I got the best hi tech car in USA lexus RX450h I got a 2 complimentary free services. I would recommend that place for any new or used car buyer i would say to them :buy with confidence More

GOOD SERVICE. THEY DID NOT TRY TO GET ME TO PURCHASE EXTRA OPTIONS. CALLED ME TO SEE HOW I LIKED THE VEHICLE. GAVE ME A GOOD VALUE ON TRADE IN. EXTRA OPTIONS. CALLED ME TO SEE HOW I LIKED THE VEHICLE. GAVE ME A GOOD VALUE ON TRADE IN. More

Excellent dealership. They are efficient, professional, caring and friendly. Service is always done right the first time. This is my 4th Lexus with them and I will be with them for life. caring and friendly. Service is always done right the first time. This is my 4th Lexus with them and I will be with them for life. More

My husband and I drove into the Lexus Rockville Center Dealership around 2:00PM on Sunday afternoon. We spent about 15 mins in the lot looking at potential purchase and an additional 10 min browsing insi Dealership around 2:00PM on Sunday afternoon. We spent about 15 mins in the lot looking at potential purchase and an additional 10 min browsing inside the showroom,. For the time we spent at the dealeship NO one acknowledged us we saw that one woman was dealing with another couple but there was another male and female salesperson sitting at their desk who desperately avoided making eye contact with us. Needless to say we eventually left.....excellent customer service guys! such a contrast to when we visited another dealership in Garden City! More

I would like to let you know how pleased (actually thrilled) I have been with the efforts on my behalf from Omar Azizi regarding the purchase of a beautifully maintained 2001 Lexus 300ES. He has made thrilled) I have been with the efforts on my behalf from Omar Azizi regarding the purchase of a beautifully maintained 2001 Lexus 300ES. He has made every aspect of my purchase and subsequent questions a pleasure and has treated me with the utmost consideration, even now, 2 weeks after buying the car. As this is my second Lexus, I realize that the people working at a Lexus dealership are held to a higher standard, and Omar has more than proved it with a sincere effort to make sure that I am 100% satisfied not only with the car, but with his customer support as well. Should anyone I know be interested in buying a car I will certainly recommend Omar and Lexus of Rockville Centre with no reservations. More

2 things: 1st: I brought my car in for 30k mile 2 things: 1st: I brought my car in for 30k mile service, had $150 worth of stuff stolen out of my car. 2nd: Because Lexus of Queens screwed 2 things: 1st: I brought my car in for 30k mile service, had $150 worth of stuff stolen out of my car. 2nd: Because Lexus of Queens screwed me out of my warranty repair, I figured I might try Lexus of Rockville Centre, since this is where I purchased my car, I figure they might actually do me right by honoring my warranty. I figured wrong. After my visit to Queens, turned out my tail light bulb burned out, so I brought my car in for 2 warranty repairs, a burned out tail light and a defective control box for my passenger side mirror(the mechanism that controls the power function and auto tilt for the side mirrors). The service adviser completely lied to me and said because of an accident I was in that was no where near my side mirror, the warranty was voided. The reason the warranty was voided was because, according to the "adviser" was because the shop I had my car repaired at, a shop I was referred to by the dealership mind you, repainted my entire car for whatever reason including my passenger side door and THAT was the reason my warranty was voided. Because the body shop I was referred to by the dealership to have my car repaired, opened up my passenger side door panel to paint the door and my warranty was voided. He said because of the accident, it must have caused some electrical malfunction and he would have to charge me 3 tech hours to diagnose the problem. He then also said my tail light was out for the same electrical issue and could not replace the bulb under warranty. I later took my car to my local mechanic, he swapped the passenger side control box with my driver side box (which was working), and magically my passenger side mirror worked while hooked up to a properly functioning control box, all of which took less than 30 minutes to diagnose. My mechanic later then swapped out the bulb in my tail light and like magic that started working too. The worst part is, in all likelihood the techs didn't lift a finger on my car because Kenneth probably pulled up the documentation from Queens, yet he STILL tried to charge me for a diagnosis hour. Talk about stealerships!!! More

Brought a used 2006 lexus es 330 from another lexus dealer with out warranty on my 3 day of owning this vehicle the battery light came on the dash board and i smelled buring called lexus of rockville a dealer with out warranty on my 3 day of owning this vehicle the battery light came on the dash board and i smelled buring called lexus of rockville and they told me to bring it in they checked my lexus out told me that they couldn't find ANYTHING wrong with the car.that's kinda of strange they charge me 170.00 diagnostic fee and sent me on my way .2wks later the battery light and all the dash board lights came on again i called ralph giron and he said bring the car back ,it breaks down on my way bringing it back to them i called manager Juan Martinez and he told me to call road side service no help the car has no warranty so i had to get my own tow to the dealer and when i got there they told me they had no loaner's to give me and i told them my daughter was graduating the next day they didn't even offer a rental.The next day Ralph called around 3:00 why so late my car was towed to them on thurs eve it's fri to tell me that it's the alternator and they won't have it until tomorrow sat so now i have no car for the wknd and why when i brought it to them the first time 2 wks ago they didnt find that out instead of taking my money resetting the battery light and sent me on my way now i have been inconvienced and broke down had to pay for my own tow and they told me it cost 800.00 to fix SMH @ LEXUS OF ROCKVILLE CENTER. ROBBERY WITH A SMILE ON THEIR FACES More

Buying the car was a pleasure. The deal was made within a couple of hours. My salesman was great (however, I don't remember his name). The service has been excellent. Having a masseuse, or nail person i a couple of hours. My salesman was great (however, I don't remember his name). The service has been excellent. Having a masseuse, or nail person is an added bonus. The coffee and food makes the experience pleasant. The service department is very perfessional and completes work in a timely fashion. More