Lexus of Freeport

From my appointment for a safety recall to getting a loaner car and picking up my car. All went smoothly and efficiently even in light of Covid times. Thank you! loaner car and picking up my car. All went smoothly and efficiently even in light of Covid times. Thank you! More

Sheila Mancuso was great with everything I asked about. Vehicle was delivered on time. She took her Time to explain everything about the vehicle. I would definitely do business with her again. Vehicle was delivered on time. She took her Time to explain everything about the vehicle. I would definitely do business with her again. More

This was the first experience my husband and I had with Alexis. Natasha was amazing in answering all our questions and having the patience of a saint with us. Derek Dobles, the General Sales Manager, is kn Alexis. Natasha was amazing in answering all our questions and having the patience of a saint with us. Derek Dobles, the General Sales Manager, is knowledgeable and was easy to work with. More

Purchasing a car is not a easy decision. Clement was a gift from above, he was knowledgeable, friendly, pleasant and very, very patient. He his an asset to your company, because of this experience and the gift from above, he was knowledgeable, friendly, pleasant and very, very patient. He his an asset to your company, because of this experience and the knowledge I’ve gain from him, please consider me a Lexus loyal customer. Thank you again Clement for your dedication you are AWESOME. I will recommend ALL my families and friends to Clement at Lexus at Rockville Center. More

The service was excellent and I was very happy with their selection of vehicles and the condition of the vehicles! It was a good experience overall. selection of vehicles and the condition of the vehicles! It was a good experience overall. More

I was there to service my RX with an inspection was told I needed a tire and an oil change. While car was getting serviced Natasha called me and offered me a new lease. Wish it was offered to me before I se I needed a tire and an oil change. While car was getting serviced Natasha called me and offered me a new lease. Wish it was offered to me before I serviced the car. $500 later. More

Not satisfied with the service three attempts to install Android auto the next week blind spot monitor went out and the same day the rcta went out had the car only two weeks I've been at the dealership been Android auto the next week blind spot monitor went out and the same day the rcta went out had the car only two weeks I've been at the dealership been at the dealership multiple times not satisfied More

The sales and service personnel are top notch. My questions are always answered quickly and they take the time to walk you through any concerns you may have. 😊 questions are always answered quickly and they take the time to walk you through any concerns you may have. 😊 More

Very present to talk to and looking forward to making a deal, he answered all my question and really tried to work with me. Good man deal, he answered all my question and really tried to work with me. Good man More

Michael Balletta is the Best but The Waiting Area is Not! I brought my 2020 Lexus NX to Lexus of Rockville Centre for its 10000 mile service and a NYS inspection. My service consultant was Michael Balletta wh I brought my 2020 Lexus NX to Lexus of Rockville Centre for its 10000 mile service and a NYS inspection. My service consultant was Michael Balletta who has been my service consultant for more than twenty years. As always, he was knowledgeable, concerned, and exceptionally easy to deal with. However, although my service experience was excellent from a mechanical point of view, I was disappointed, to say the least, in the lack of cleanliness of the customer waiting area. There were many signs up about mask-wearing but the floor had obviously not been swept recently since there were both a nitrile glove and other debris under the chair in front of me (at 8:15 in the morning) so I cannot imagine the last time the floor was washed and I’m sure the room had never been sanitized in any way! In this time of a serious pandemic, I am extremely distressed at this evident lack of concern. As a longtime Lexus owner who has always had my car serviced at the dealership, I am glad to have the opportunity to share these concerns with you. I expected much better. More