Lexus of Freeport

excellent customer service employees are knowledgeable as well as friendly. they treat customers with respect and dignity The service staff goes out of their way to be helpful employees are knowledgeable as well as friendly. they treat customers with respect and dignity The service staff goes out of their way to be helpful - the service advisor caught that my inspection was up this month and had the car inspected - I did not have to mention it More

Excellent Sevice I received excellent service from my sales rep Clement. It was my first time leasing and he guided me through the entire process and ensured that I wa I received excellent service from my sales rep Clement. It was my first time leasing and he guided me through the entire process and ensured that I was pleased with my vehicle. I feel that I made an excellent choice and that I will always be supported. I and sure this is my first of many future Lexus vehicles. More

Lexus, best car EVER! Clement made my purchase go smoothly and makes customer service his priority. He treats people the way he would like to be treated, and thats all a pe Clement made my purchase go smoothly and makes customer service his priority. He treats people the way he would like to be treated, and thats all a person can ask for....To all the staff, i dealt with., Mark, and the man who makes it go Joe., thank you. Stay blessed, and continue to prosper. More

Friendly service We've been leasing from Lexus at Rockville Centre for many years. They are very friendly and work with you. Thank you for your service and assistanc We've been leasing from Lexus at Rockville Centre for many years. They are very friendly and work with you. Thank you for your service and assistance. More

Customer Experience My wife decided that it was time, after 16 years, to purchase a new vehicle, we’ve been Volvo owner since 1987 and naturally our first stop was at the My wife decided that it was time, after 16 years, to purchase a new vehicle, we’ve been Volvo owner since 1987 and naturally our first stop was at the Volvo dealership. and it appeared as though they had limited staff to attend to the customers who were waiting. After about 15 minutes we finally spoke with a sales representative We finally met with a member of the sales team, the vehicles we saw looked very impressive however the inventory was very limited. We left our name and contact and agreed to circle back later. We decided to drive a little further East and came upon the Lexus dealership, so we decided to see what they had available. First, the valet service was a welcome surprise. We then ventured into the showroom and within a few seconds Clement greeted us. After a few pleasantries we sat down and began a dialogue on the vehicles we saw in the showroom. The conversation then led the used vehicles that were available. After looking at several used vehicles we selected two to test drive. We then settled on the purchase of a 2016 RX350. We want to acknowledge the professionalism that Clement exhibited, his knowledge of the vehicles and the ease we felt in the decision we made on the vehicle we purchased. Although the time we spent at the dealership was lengthy we both left knowing that we made a superb decision. Based on our experience we can safely assume that the same professionalism translates to the service department and we hope that this will be the beginning of a long lasting relationship. More

Wonderful and easy experience I am beyond happy with the service we received. Clement was very professional, time mannered, and thorough in getting my fiancé and I the best vehicle I am beyond happy with the service we received. Clement was very professional, time mannered, and thorough in getting my fiancé and I the best vehicle for us. We love our new car and it’s all thanks to Clement! More

Major repairs unexpected but handled with customer care Major engine repair issues handled honestly and under warranty. A loaner car was provided efficiently. The service rep kept us posted on the status Major engine repair issues handled honestly and under warranty. A loaner car was provided efficiently. The service rep kept us posted on the status of the car. No pressure was applied to incur additional expenditures. More

Clement was very personable. He made us feel very comfortable and the process was very smooth. Any questions were answered in a timly manner. Thank you Clement ! comfortable and the process was very smooth. Any questions were answered in a timly manner. Thank you Clement ! More

Very clean and attentive dealership. Nice and respectful people that work there. Straight forward. Every time I have to drop off my car they make the experience as pleasant as possible. people that work there. Straight forward. Every time I have to drop off my car they make the experience as pleasant as possible. More

Service appointment The service staff is always helpful and wanting to go the extra mile! I have been a Lexus customer for almost 30 years and RVC Lexus has been a great The service staff is always helpful and wanting to go the extra mile! I have been a Lexus customer for almost 30 years and RVC Lexus has been a great dealership! More