Lexus of Fremont

Th eservice man was excellet. He was very skillful, informative, and follwed up the service very well. It helped me to feel very comfortable for the serice of my car. My car was do He was very skillful, informative, and follwed up the service very well. It helped me to feel very comfortable for the serice of my car. My car was done very well in time. More

Good over all experience I have been using the service for the past several years and I feel more comfortable with the facility and people in this location when compared to ot I have been using the service for the past several years and I feel more comfortable with the facility and people in this location when compared to other dealers. More

Friendly and professional Reception staff is helpful and take initiative to ask for my need and arrange service expert to follow up. Job well done and within time promised. LYF Reception staff is helpful and take initiative to ask for my need and arrange service expert to follow up. Job well done and within time promised. LYFT shuttle service is arranged between my office and pick up after maintenance. pleasant experience. More

Everything explained and done. Communication excellent.performnce was as promised and done in a timely manner. Phone communications eras timely. My request was not typical but it wa Communication excellent.performnce was as promised and done in a timely manner. Phone communications eras timely. My request was not typical but it was done to and exceeded my expection More

Trying to have synthetic oil intalled at service! Service dept. can't figure out how to change motor oil to synthetic. The last 3 services this has not happened. It was explained to me that the oil ca Service dept. can't figure out how to change motor oil to synthetic. The last 3 services this has not happened. It was explained to me that the oil cap states the type oil to use! More

Normally 5 stars but not this time Normally I would rate this as 5 stars but this time it was different. Instead of having them come and get their loaner and return my car to San Mateo Normally I would rate this as 5 stars but this time it was different. Instead of having them come and get their loaner and return my car to San Mateo, I drove to the dealer since I was going to be in the area. Told them when I was coming to make sure the car was ready as I had a business meeting in the area. I arrived on time and after an hour I went back to the cashier to let her know I still had not been helped. She call again for my car. When it was brought to the driveway someone just waived at me and pointed to the car. I never saw Arnold my service rep. The cashier merely read back to me from the invoice what they did to the car, which I could read myself. I had more interaction with Ron who picked up my car. He was extremely engaging and I was most appreciative of this service to pick up my car from such a distance. Needless to say I was very late for my meeting which inconvenienced those waiting for me. More

FIVE STAR PLUS This has been the best automotive service experience thus far. I was promptly greeted and waited a few minutes for the service advisor - Christinia This has been the best automotive service experience thus far. I was promptly greeted and waited a few minutes for the service advisor - Christinia Fulkerson. She was the best and responded to my needs quickly and professionally. She took the time to answers questions regarding my next service visits and my extended warranty. I now look foward to having my car serviced again. Hats off to Christina! More

Technical level Simple issue like door don’t closes as others can not be solved. Lane change damagsly tund and according to the manager this is how it should work r Simple issue like door don’t closes as others can not be solved. Lane change damagsly tund and according to the manager this is how it should work really? More

Good price and friendly people Bought certified awd black lexus rx350 from Benny, a great guy! 5 star service but got 4 stars as dealership has not found second pair of keys. Bret C Bought certified awd black lexus rx350 from Benny, a great guy! 5 star service but got 4 stars as dealership has not found second pair of keys. Bret Chan offered financing and service options without pressure. Paid cash, so moot point. SUV caution light came on second day of ownership but dealership will fix the issue pronto. Magnussen had best price and value and I checked entire Bay Area. Check them out! More

great experience Service is very good, I am totally satisfied. My service was completed on time. I feel very comfortable during the service, had a great experience. Service is very good, I am totally satisfied. My service was completed on time. I feel very comfortable during the service, had a great experience. More