Lexus of Fremont

great experience Service is very good, I am totally satisfied. My service was completed on time. I feel very comfortable during the service, had a great experience. Service is very good, I am totally satisfied. My service was completed on time. I feel very comfortable during the service, had a great experience. More

Always professional, friendly staff, intelligent maintenance My first Lexus was the original 1989 LS. We have had 5 - 6 since then, but have always been loyal to the Lexus.....great people standing behind their My first Lexus was the original 1989 LS. We have had 5 - 6 since then, but have always been loyal to the Lexus.....great people standing behind their work, producing a terrific car, year after year! I’m now enjoying my brand new 2018 LS 500!! More

Good work and friendly service Performed the job well. Thought it was satisfactorily done. The loaner car and the friendly service was plus. Weis was great in making sure my needs a Performed the job well. Thought it was satisfactorily done. The loaner car and the friendly service was plus. Weis was great in making sure my needs are met and concerns answered. More

Nice people, good job done for customers Good people, good service, good price: Rob F is nice and friendly. Rob took care the issues of my Lexus (2016 GS and 2008 ES). Rob explained very cle Good people, good service, good price: Rob F is nice and friendly. Rob took care the issues of my Lexus (2016 GS and 2008 ES). Rob explained very clear and gave the options. After 1 week, my cars got done. I was happy with the price for repair. I also happy with the loaner car. I'll come back and recommend to other people. More

Great service advisor The 5 star rating is for Mike Start. He is very friendly, knowledgable, dependable and helpful. We love to work with him and we trust him to always The 5 star rating is for Mike Start. He is very friendly, knowledgable, dependable and helpful. We love to work with him and we trust him to always provide the best service and advises for our cars. However, 3 or 4 stars for the cashiers and the other service people. Cashiers are not always friendly, and we usually have to wait for a long time for them to bring out the car after payment and paperwork were done. More

No Responsibility to customer I take out a leased on Lexus IS 300 F Sports 2018 Recently(Sep. 11. 2018) I have been Fremont dealer for maintenance 2nd times.. But I got so so so I take out a leased on Lexus IS 300 F Sports 2018 Recently(Sep. 11. 2018) I have been Fremont dealer for maintenance 2nd times.. But I got so so so unhappy services... And I was very very disappointed.... They made scratch damage on the driver side window to the tent film peeled off.... when I complained to my service adviser, at that time unexpectedly someone was involved in on my private business. then he came to me and adviser. and then the guy and my service adviser they have whispered conversation. Suddenly the guy told me, "Next time, you don't have to get car wash." WTH is that??? It was first time ordered car wash... I don't know who made it problem.... But someone tried to dominate me.. So I was looking for service manager to complained about who made scratch damage on the driver side window to service manager. It was so obnoxious.... and also service manager listened to my happening. He gave me his business card. so I contact him next day.. The service manager sent blah blah blah..... email me.... But unfortunately that was first time and last time... After that service manager didn't responsibility until now(Oct. 02. 2018)... So now I'm not really sure if I was going to keep it IS 300 in the future.... They guys really so suck!!! More

Tire changed Justin took care of me all the time and I feel treated like VIP, even though I have an old car. He always tries to accommodate my needs. Justin took care of me all the time and I feel treated like VIP, even though I have an old car. He always tries to accommodate my needs. More

First Lexus owner! Gabe and Danny was awesome!!!! Would buy all my cars with them! Would recommend to all my family and friends!!!! Love these guys to the moon and back Gabe and Danny was awesome!!!! Would buy all my cars with them! Would recommend to all my family and friends!!!! Love these guys to the moon and back! More

Awesome Experience With Magnussen I needed to repair/replace brake rotors on my RX350. The steering shakes when I apply brakes on freeway with high speed, especially on downhill grades I needed to repair/replace brake rotors on my RX350. The steering shakes when I apply brakes on freeway with high speed, especially on downhill grades. Magnussen service adviser greeted me courteously and with respect. He had the rotors and brake pads replaced them with no charge on me since my car is still under warranty. Amara Ragchaa was very helpful to get this job done smoothly. More

scam place i took my car in for a re call and they stole money from my car and paint chip my car really bad. the service manager was very professional and accom i took my car in for a re call and they stole money from my car and paint chip my car really bad. the service manager was very professional and accommodating, gave me a 100$ gift card, but it was NOT worth the trouble of going out of my way to having to keep driving back and forth. they did a terrible job "repairing" the damage because he just added a polish on top which looks terrible, but he said the reason he did that because in order to really fix it theyd have to pain the whole front bumper. this is outrageous, I have already told many people to not trust this place, and I am a business owner myself with big clientele. More