Lexus of Henderson

Stephen was professional, provided accurate estimates before any work began. Timely updates regarding status of my vehicle. Provided me with a loaner car when repairs took longerthan anticipated. before any work began. Timely updates regarding status of my vehicle. Provided me with a loaner car when repairs took longerthan anticipated. More

experience at this Lexus dealership. This was my second time purchasing a Lexus, and I expected a much higher level of professionalism. I was a very straightforward buyer, putting about This was my second time purchasing a Lexus, and I expected a much higher level of professionalism. I was a very straightforward buyer, putting about 80% down, and even had my own bank financing approved at a competitive rate. The salesperson told me Lexus financing was 3.99%, but once I got to the finance office, that rate suddenly “wasn’t available,” and I was presented with 4.99% instead. I agreed for convenience, but the attitude of the finance representative made the experience much worse. He was rude, impatient, and confrontational. A customer spending this amount of money should be able to ask reasonable questions without being made to feel unwelcome. The problems continued after the sale. The vehicle was supposed to be brand new, yet I found a scratch on the hood and noticed some expected accessories were missing. Getting clear answers was extremely difficult. The DMV process was another source of frustration. Despite paying the required fees, I had to repeatedly call to check on my registration sticker. Calls were not handled professionally, and on one call the person I spoke with was aggressive and unprofessional. The most disappointing part was not any single issue—it was the overall lack of communication, accountability, and basic professionalism. For a Lexus dealership, I expected a standard that matched the brand. Management seriously needs to address customer service in the finance department and post-sale follow-up. Selling the car should not be the end of customer service. There is significant room for improvement in transparency, communication, and follow-through. That’s it. More

Very poor communication. Sat at dealership 3 hours and then told didn’t even get to car yet. Given a loaner and got my car back 2.5 weeks later. Some of my emails for an upda Sat at dealership 3 hours and then told didn’t even get to car yet. Given a loaner and got my car back 2.5 weeks later. Some of my emails for an update went unanswered. Still even waiting for an answer to one now, been a week and a half! More

Lexus of Henderson, is very honest & trusted auto maintenance section, I will always take my Lexus for service there, my service personal, is very honest & have outstanding customer care... maintenance section, I will always take my Lexus for service there, my service personal, is very honest & have outstanding customer care... More

. Extremely disappointing experience with Lexus of Henderson, particularly with the finance department and the overall lack of customer service and transparency. I was putting approximately 80% dow Henderson, particularly with the finance department and the overall lack of customer service and transparency. I was putting approximately 80% down and financing only a relatively small portion of the vehicle. I had already secured a better rate through my credit union, but I chose dealership financing purely for convenience. I was initially told by the salesperson that the rate would be 3.99%, only to be presented with 4.99% during the finance process. That discrepancy should have been communicated clearly and upfront, and the way it was handled left me feeling misled. The most disappointing part of the entire experience was the finance representative who handled my paperwork. I do not remember his name, but his attitude toward me was extremely rude, dismissive, and unprofessional. When I asked reasonable questions about the financing, rates, and documents I was being asked to sign, instead of taking the time to explain them clearly, he made me feel as though my questions were an inconvenience. His demeanor was condescending and made an already frustrating situation significantly worse. This is simply not the level of professionalism or customer service I expected when purchasing a new Lexus. Whether a customer finances $5,000 or $50,000 should make absolutely no difference in how that customer is treated. I was making a significant purchase and expected basic courtesy, patience, transparency, and clear answers. Unfortunately, that was not my experience with the finance department. The problems continued after the sale. My brand-new vehicle had a scratch on the hood, some expected accessories were missing, and getting clear answers afterward was unnecessarily difficult. Calls were not properly returned, and I was not given adequate information about whom to contact regarding the warranty and other post-sale questions. I was also disappointed with the value offered for my trade-in, particularly considering how quickly the dealership was able to resell it. What makes this especially disappointing is that this was my third vehicle purchase from this dealership. A repeat customer should not leave a dealership feeling this frustrated and dissatisfied. The vehicle itself may carry the Lexus name, but the customer experience I received did not reflect the level of service I associate with that brand. Based on this experience, I will not purchase another vehicle from this dealership. I am giving one star because it is the minimum available. If zero stars were an option, that would more accurately reflect my experience. More

This was probably my best dealer experience I ever had. Got a great deal and great car very happy with purchase so far. I look forward to learning anything about this car. Justo who was salesman handled o Got a great deal and great car very happy with purchase so far. I look forward to learning anything about this car. Justo who was salesman handled our case very professional handled. Highly recommended if you are looking for a great luxury car. This was a pleasant experience. More

My service advisor James was top notch. Professional and Friendly. My car was done within a day and rideshare made it seamless. Professional and Friendly. My car was done within a day and rideshare made it seamless. More

If you want future surveys do not make me type any answers! This is really annoying and I will not take the time to complete the survey. answers! This is really annoying and I will not take the time to complete the survey. More

clean and orderly. plenty of help and i didn't have to wait long highly satisfied plenty of help and i didn't have to wait long highly satisfied More

Great experience. My rep was very friendly and the service team was fantastic. Love this dealership My rep was very friendly and the service team was fantastic. Love this dealership More