Lexus of Henderson

Personalized attention, very friendly and always helped us to see our best purchase option Recommended us to see our best purchase option Recommended More

Excellent customer service, excellent communication, excellent care I really like the service at the Lexus dealership excellent care I really like the service at the Lexus dealership More

You did a remarkable job and I am completely satisfied. Thank you very, very much. Thank you very, very much. More

Always friendly and efficient. They Always give me complete information on the vehicle and ask if I would like it cleaned. They Always give me complete information on the vehicle and ask if I would like it cleaned. More

Overall good, except that it took over 2 hours to get my (ev)vehicle back after a 5,000mile check. I will not stay and wait for it next time. (ev)vehicle back after a 5,000mile check. I will not stay and wait for it next time. More

My experience with the dealership was really good considering the staff is a reflection of the leadership. considering the staff is a reflection of the leadership. More

They did a through job on my vehicle. Everyone was so professional and they took care of all needs. It was a great experience. Everyone was so professional and they took care of all needs. It was a great experience. More

Excellent service and professional personnel who kept me informed regarding time to finishing the service.. informed regarding time to finishing the service.. More

Stephen was professional, provided accurate estimates before any work began. Timely updates regarding status of my vehicle. Provided me with a loaner car when repairs took longerthan anticipated. before any work began. Timely updates regarding status of my vehicle. Provided me with a loaner car when repairs took longerthan anticipated. More

experience at this Lexus dealership. This was my second time purchasing a Lexus, and I expected a much higher level of professionalism. I was a very straightforward buyer, putting about This was my second time purchasing a Lexus, and I expected a much higher level of professionalism. I was a very straightforward buyer, putting about 80% down, and even had my own bank financing approved at a competitive rate. The salesperson told me Lexus financing was 3.99%, but once I got to the finance office, that rate suddenly “wasn’t available,” and I was presented with 4.99% instead. I agreed for convenience, but the attitude of the finance representative made the experience much worse. He was rude, impatient, and confrontational. A customer spending this amount of money should be able to ask reasonable questions without being made to feel unwelcome. The problems continued after the sale. The vehicle was supposed to be brand new, yet I found a scratch on the hood and noticed some expected accessories were missing. Getting clear answers was extremely difficult. The DMV process was another source of frustration. Despite paying the required fees, I had to repeatedly call to check on my registration sticker. Calls were not handled professionally, and on one call the person I spoke with was aggressive and unprofessional. The most disappointing part was not any single issue—it was the overall lack of communication, accountability, and basic professionalism. For a Lexus dealership, I expected a standard that matched the brand. Management seriously needs to address customer service in the finance department and post-sale follow-up. Selling the car should not be the end of customer service. There is significant room for improvement in transparency, communication, and follow-through. That’s it. More