Lexus of Henderson

They gave me a loaner and took care of my new battery I have enjoyed the service the service guys are nice and take care of business have enjoyed the service the service guys are nice and take care of business More

Best service than any other vehicle brand I’ve had. Good customer service and they care about your time. Most of all they give you a nice loaner vehicle if you need one. 10/10 Good customer service and they care about your time. Most of all they give you a nice loaner vehicle if you need one. 10/10 More

The service department has given excellent service to me over the last eight years. Tyler H was a big part of that. He went above and beyond and it would be beneficial to your company to bring him back. I a over the last eight years. Tyler H was a big part of that. He went above and beyond and it would be beneficial to your company to bring him back. I also have had very good experiences of Stephen I hope you will keep these good employees because they make a difference and having 3 cars made by Lexus I am in the service department every few months. They are very important and they do a great job. More

Stephen has been amazing to work with. He's worked really hard to assist us every time we've been into the Dealership. It seems like a very busy place. Also Seems short staffed, but Stephe He's worked really hard to assist us every time we've been into the Dealership. It seems like a very busy place. Also Seems short staffed, but Stephen has gone above and beyond to help us and and get us taken care of. More

Took care of all my service needs in a timely and professional manner. They were great to work with. professional manner. They were great to work with. More

It was extremely easy to book an appointment online, and they had times available for the day I was looking to go in. They also paid for an Uber for me to get to work after dropping off my vehicle they had times available for the day I was looking to go in. They also paid for an Uber for me to get to work after dropping off my vehicle More

Henderson Lexus has always treated us very well with excellent service and respect. Highly recommend them. excellent service and respect. Highly recommend them. More

I expected better from Lexus! During the sale negotiations the salesman said “we take care of the registration.” So it was a surprise when I was told they ne better from Lexus! During the sale negotiations the salesman said “we take care of the registration.” So it was a surprise when I was told they needed my credit card for the $800-$900 registration. Apparently, I should have been told that you help with the registration paperwork. The sale price included my trading in my Honda. On the day of the paperwork signing I had not been reminded that they needed the pink slip to the Honda. I do this once every 7-10 years. Lexus does this quite regularly. Why wasn’t I reminded? My appointment on the day of closing was for 10:00. I arrived at 10:00 and was told my car was just being detailed. I waited 45 minutes to see the car. I also insisted I wouldn’t sign any papers, even though I was told we could start the process, without seeing the car. What part of 10:00 was difficult to understand? 2 days after I drove the car off the dealership lot I was asked for the Honda’s car registration. Apparently it was no longer in the glove box. I was asked by 3 different Lexus people to take a picture of my license plate so the registration and license could be transferred by the DMV. And 1 day after that I was asked for a picture of the new insurance card covering the Lexus. The dealership needed that too for the title and registration transfer. Does any of this sound like a professional transaction? Car sales and registration 101 should have all these things happening smoothly. At the very least there should be a checklist. Not a lot of people running around saying “Oh yah, we need this too.” I repeat. I expected better from Lexus! More

My advisor was very helpful and thorough in explaining what needs to be done; my loaner was ready when I left the dealership. As promised, my car was done, the same morning and as in the past, it was retu what needs to be done; my loaner was ready when I left the dealership. As promised, my car was done, the same morning and as in the past, it was returned to me washed and very clean. More

Excellent customer service That Scott was attentive and polite. Everything was done in timely manner. and polite. Everything was done in timely manner. More