Lexus of Henderson

Great car, disappointing service. I expected a lot more from Lexus. I own other Lexus products and know what I am getting. I am concerned someone who didn't know Lexus would have left I expected a lot more from Lexus. I own other Lexus products and know what I am getting. I am concerned someone who didn't know Lexus would have left. In brief, Troy was nice, but it felt like he was perhaps new, or apathetic. My first significant question to him was what would make me pay a premium for a Lexus other than similar models made by Toyota.... to me perhaps that is the core question every Lexus sales person should know - especially when trying to sell an upscale brand. He gave a a pretty lack luster, and non-specific answer. From there I had other issues: the car I looked at was dirty (sent back when I decided to buy, but still dirty - I cleaned it myself after taking delivery), I hit several hurdles with negotiated commitments in service, DMV registration service hit problems that shouldn't have happened. Overall I went back and forth to the dealership about 4 times. If this was a random Ford dealership, I wouldn't be surprised, but this is Lexus - I expect a lot more, especially when considering the high dealership fees that are charged. I hope my experience wasn't typical. If I didn't already own a Lexus and understood how great the product itself was, I wouldn't have bought. More

Landon made it very easy on me . I get anxious around people and he was awesome! I get anxious around people and he was awesome! More

I have had 2 years of terrible experience with this dealership. They sold me a car and told me that did not have the specs it was supposed to and the offered to make it right. But every time I go for dealership. They sold me a car and told me that did not have the specs it was supposed to and the offered to make it right. But every time I go for service, there is ALWAYS an issue. So 2 weeks ago, i scheduled to go out of town, reserved a vehicle and then asked if they could service the car while I was out of town. I was told it was no problem. I even received a text message indicating that my service was completed. When i got back into town, the specialist informed me that they did NOT service the car, brought my car out and it was filthy. I know that it sits outside but they didn't even wash it coming out. Then a week later, i scheduled to bring the car in and took time off of work to do so because the dealership is NOT close to my home. I got there, checked in and then sat for over an hour. Did not hear from anyone, did not speak to anyone. I finally sought out a service person and asked what was going on with my car. He said that he would find out but i again had to seek someone out like 20 min later when the gentleman did not get back to me. He said that he didn't know who the person was, a new system was being installed. Finally, an hour and a half after initial check in, i said forget it I want my car and I want to leave. I spoke to an older gentleman, who did not give me his name but said that he apologized and would contact me about making it right. Of course, never heard from anyone. Well, someone did call to say that an alert came up that my car was ready for service. For whatever reason, they called my husband and was probably good because I am furious and would not have had kind words. Overall, I never want to go back to this dealership, they have been terrible and other customers have told me about their similar experiences. I just want to reach out on all avenues I can to let someone know. It is ridiculous and we paid way too much money for a half xxx car that didn't have all the features to begin with and continue to get terrible service. More

Sold us a car with a broken water pump and bad control arms- two days after buying it we find out that it needs around $7k worth of repairs. We had to get the DMV involved to return the vehicle, and getti arms- two days after buying it we find out that it needs around $7k worth of repairs. We had to get the DMV involved to return the vehicle, and getting our money back has been a tedious process that is taking way longer than reasonable (vehicle still shows a pending payment due from Lexus Financial Services). Overall a pretty bad experience. More

They fixed my car, which is what I expected. I was impressed by the automated texting to communicate the service progress. Service Rep seemed genuine and customer oriented. I was impressed by the automated texting to communicate the service progress. Service Rep seemed genuine and customer oriented. More

Excellent service, clean facility & out within a reason timeframe. excellent overall experience and i am very satisfied timeframe. excellent overall experience and i am very satisfied More

Scott handled all my needs both mechanical and cosmetic with ease. He made the experience seamless. with ease. He made the experience seamless. More

I always get a great and quick service when visiting this location. Thank you for a great job. location. Thank you for a great job. More

The minute I arrived, the staff was amazing, no pressure, professional, welcoming, knowledgeable. Rick White is awesome. Jessie in service is top shelf, I have already shared my experience with others. professional, welcoming, knowledgeable. Rick White is awesome. Jessie in service is top shelf, I have already shared my experience with others. More

Excellent customer service is a priority. I feel I am a valued customer! The dealership listens to detail and acts upon that detail concern for the customer. I feel I am a valued customer! The dealership listens to detail and acts upon that detail concern for the customer. More