Lexus of Henderson - Service Center

My service advisor David Torrella is Awesome. He kept me updated, on the repairs that were needed, and what they would cost. He also worked hard to get some of the repairs done on my extended war He kept me updated, on the repairs that were needed, and what they would cost. He also worked hard to get some of the repairs done on my extended warranty. I have been getting my car serviced here for 12 years, and have received excellent customer service, and honest quotes and repairs every single time. I wouldn't take my car anywhere else. More

Lexus of Henderson did a fantastic job on my car and it was last minute. Thanks and great job!!!! was last minute. Thanks and great job!!!! More

Probably the best dealer I have ever dealt with. Would recommend them to anyone interested in a Lexus Would recommend them to anyone interested in a Lexus More

Very professional and went out of their way to make my experience very pleasant. We had a trip planned and had to delay the purchase until we returned. experience very pleasant. We had a trip planned and had to delay the purchase until we returned. More

Great David did an excellent job. Everyone is came in contact with was very professional! Everyone is came in contact with was very professional! More

Once again, I still have not received any "Video" to review to see what, if anything, was diagnosed. I had requested this of Walter now on (2) separate occassions. On 6/26/25, I was charged $614.97 review to see what, if anything, was diagnosed. I had requested this of Walter now on (2) separate occassions. On 6/26/25, I was charged $614.97 (Diagnostic $550 + Shop Fee $59.95(duct tape) + tax. This was based on the final resolution of replacing (2) hoses. 6/30/25 charged $46.76 for hose parts. Upon checkout, Walter provided me with a 5-page Multi-Point Inspection Report Action Plan & Service Estimate. (I had asked Walter what additional services they recommended). Everything on the report was highlighted Green=Passing. So there were No recommended services at this time. This for a car that required $550 in Diagnostic Charges??? Needless to say, this experience has left me feeling frustrated and undervalued as a customer. My family is a Lexus family. My daughter owns an IS350 Sport, my son an ES350. Needless to say, they were both shocked at the lack of service & expertise I received at the Henderson (7736 Eastgate Road) Lexus dealership. My daughter, who lives in Glendale, even spoke to her Service Consultant, and he apologized to me for this lack of expert service & care. It’s disheartening to see such a lack of professionalism and care in a service department that is supposed to represent a reputable dealership. In summary, my experience at the Henderson (7736 Eastgate Rd) Lexus dealership service department was appalling. I highly recommend that anyone who has heard my story seek assistance elsewhere. Saving themselves the frustration and disappointment — I certainly wish I had. More

I like the services here because they have the products and services we want most. I will choose to buy a car here again. and services we want most. I will choose to buy a car here again. More

James Simmons at Lexus is So Awesome. He is Professional. He takes care of my Lexus. So Grateful to James and Lexus of Henderson! He is Professional. He takes care of my Lexus. So Grateful to James and Lexus of Henderson! More

The ultimate customer satisfaction every time. David is the best. My car is always serviced efficiently and quickly. Highly recommend Lexus of Henderson. David is the best. My car is always serviced efficiently and quickly. Highly recommend Lexus of Henderson. More

This dealership has gone down hill in service and in general. It feels more transactional now than genuine. When I brought a re occurring issue that I’ve been dealing with since within the first 6mont general. It feels more transactional now than genuine. When I brought a re occurring issue that I’ve been dealing with since within the first 6months of owning the vehicle I was met with an excuse of the vehicle being the first generation and then met with accusation of something I did and how I may be caring for the vehicle. More