Back

Lexus of Henderson - Service Center

Henderson , NV

4.8
5,030 Reviews

5,030 Reviews of Lexus of Henderson - Service Center

Sort by
December 12, 2023

Excellent Very knowledgeable and professional. Loaner car was great ??. We have 2 Lexus vehicles and count on this dealership More

by alanknudson
Recommend Dealer
Yes
Employees Worked With
Stephen
Dec 12, 2023 -

Lexus of Henderson responded

Alan, we're glad to know you had an excellent experience at Lexus of Henderson and found our team knowledgeable and professional. We appreciate your trust in us for both your Lexus vehicles!

December 12, 2023

She was pleasant to deal with however later when she messaged if I needed anything I requested a copy of the invoice to my email and she never delivered More

by Jungkimlv
Recommend Dealer
No
Employees Worked With
Leslie
Dec 12, 2023 -

Lexus of Henderson responded

I'm sorry you did not receive your invoice post-service. We want our customers to feel completely satisfied with their experience, and I would be more than happy to step in here. Please contact me directly so that I can ensure your concerns are addressed. Thank you, Craig Kelly - Service Director - 702-228-7736

December 12, 2023

Great, just my car came back with scratches and didn't wash the bird poop or tree sap left on it after the car wash, making it actually damage the paint More

by NANHUA.PROARCS
Recommend Dealer
Yes
Employees Worked With
Tyler
Dec 12, 2023 -

Lexus of Henderson responded

We appreciate your feedback. I'd like to step in and address your comments regarding your vehicles condition directly. If you are willing, please reach out when you are available. Thank you, Craig Kelly - Service Director - 702-228-7736

December 11, 2023

The staff is accommodating and nice. The dealership is always clean and welcoming. I appreciate the loaner option. More

by BECKY4PE
Recommend Dealer
Yes
Employees Worked With
Tyler
Dec 11, 2023 -

Lexus of Henderson responded

We're glad to know you found our staff accommodating and the dealership clean at Lexus of Henderson. We always aim for a welcoming environment, so it's great to see that reflected in your visit!

December 11, 2023

It was amazing just amazing From the time I stepped on the property the time the work was completed I was treated with respect kindness, and I could not ask for a better experience More

by Richard.stanfield54
Recommend Dealer
Yes
Employees Worked With
Ok
Dec 11, 2023 -

Lexus of Henderson responded

We're so glad to know you had an amazing experience at Lexus of Henderson! It's our goal to provide respectful and kind service from start to finish. Thanks for the great review, we appreciate it!

December 11, 2023

They were very efficient even without an appointment and got the car repaired within 3 bz days! More

by Realestatemargie
Recommend Dealer
Yes
Employees Worked With
Daniela
Dec 11, 2023 -

Lexus of Henderson responded

Thank you for your confidence in Lexus of Henderson, and for your business. We are grateful to have you as a customer!

December 11, 2023

No one told me that my car was ready. I waited over two hours and had to go and ask. No one knew anything. And when I asked how long ago the job was completed, they wouldn't tell me. Over More

by ilonabar
Recommend Dealer
No
Employees Worked With
Tyler
Dec 11, 2023 -

Lexus of Henderson responded

I'm sorry to read about your experience, it's clear we missed the mark on communication and respect for your time. This is not how we want our customers to feel when they visit us. I'd like a chance to discuss this further with you and see what can be done moving forward - please reach out at your earliest convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

December 11, 2023

Fast, efficient and painless A very nice waiting area with a nice array of snacks, but try to keep it healthy More

by LOPEZL01
Recommend Dealer
Yes
Dec 11, 2023 -

Lexus of Henderson responded

We're glad to know you had a fast and efficient experience at Lexus of Henderson! We appreciate your suggestions! Thanks for the feedback!

December 11, 2023

Dave Torella and his staff are very polite, professional and accommodating. They make you feel like family and are welcoming. Very easy to get service and I know they want the best for my vehicle. More

by MINEVPLLC2020
Recommend Dealer
Yes
Employees Worked With
Dave Torella
Dec 11, 2023 -

Lexus of Henderson responded

We're so glad to know that Dave and our team at Lexus of Henderson made you feel like family and provided top-notch service for your vehicle. Thanks for the positive feedback!

December 11, 2023

It was a wonderful experience. They are both so knowledgeable and friendly. They also are very caring about their customer needs. More

by CONVERTIBILL321
Recommend Dealer
Yes
Employees Worked With
Louise and Tom
Dec 11, 2023 -

Lexus of Henderson responded

We're so glad to know you had a wonderful experience at Lexus of Henderson! Our team always aims to be knowledgeable, friendly, and attentive. Thanks for sharing your feedback with us!

...
121
...