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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,022 Reviews
Call Service Center (702) 228-7736

5,022 Reviews of Lexus of Henderson - Service Center

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December 03, 2023

Fast, and courteous. Fast and courteous. Was very nice to have a loner car provided right on the spot. More

by NICKYYG16
Recommend Dealer
Yes
Employees Worked With
Daniela
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Dec 04, 2023 -

Lexus of Henderson responded

We're glad to know you had a positive experience with us at Lexus of Henderson, and that our loaner car service was helpful. Thanks for the review!

December 03, 2023

Tyler was Professional and listened to my concern to ensure I was fixed and on my way More

by 1tammy.garcia
Recommend Dealer
Yes
Employees Worked With
Tyler
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Dec 04, 2023 -

Lexus of Henderson responded

Thanks so much, Tammy, for your review and the kind words about Tyler - we're glad he could assist and get you back on the road! We look forward to your next visit to Lexus of Henderson!

December 03, 2023

The service department hung up on me multiple times, misdirected me, and gave me inaccurate information. The did not return phone calls after they said they would. I had to go into the dealership to get More

by lrichardsonlasvegasnevada
Recommend Dealer
No
Employees Worked With
The service department. Daniela is the one who made it all good after that department trashed the experience.
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Dec 05, 2023 -

Lexus of Henderson responded

I'm sorry to read about your experience with our service department. This is not the level of customer care we aim for. I apologize if you felt ignored or misinformed. I apologize, as we are experiencing phone issues that are being worked on to resolve. We understand the inconvenience this is causing. Please reach out to me if I can assist you further. Leslie Church- Customer Relation Manager 702-942-6608

December 03, 2023

My experience has been awesome. From the time of drop off and pick up, customer service has been excellent. Organized and communication always top notch. Kept me informed. More

by breyes808
Recommend Dealer
Yes
Employees Worked With
Daniela
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Dec 03, 2023 -

breyes808 responded

Keep up the excellent customer service!

Dec 04, 2023 -

Lexus of Henderson responded

Your kind review warms our hearts! Thank you from the Lexus of Henderson Team and we will see you next time!

December 02, 2023

Went over the service kept me up to date and the estimate was the final charge More

by wayne_gallant
Recommend Dealer
Yes
Employees Worked With
Their maintenance rep I deal with every time
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Dec 04, 2023 -

Lexus of Henderson responded

Wayne, your feedback is much appreciated! Thank you for supporting Lexus of Henderson.

December 02, 2023

Steven was alert to the needs of my auto efficient in implementing required services and attentive to our needs for physical comfort and timeliness. He is an outstanding young man More

by teresashin
Recommend Dealer
Yes
Employees Worked With
Steven D
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Dec 04, 2023 -

Lexus of Henderson responded

We're so glad to know that Steven was able to provide you with efficient and attentive service at Lexus of Henderson. Thank you for your kind words about our team—we'll be sure to pass them along!

December 02, 2023

Excellent I've worked with David since the dealership opened the Henderson office. He keeps my 2006 Lexus in top shape More

by LINDA125
Recommend Dealer
Yes
Employees Worked With
David Torella
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Dec 04, 2023 -

Lexus of Henderson responded

We're glad to know that David has been able to keep your 2006 Lexus in top shape. Thanks for the positive review and for choosing Lexus of Henderson!

December 02, 2023

Great team, professional, competent and courteous. The whole experience was enjoyable and I will definitely recommend going there. More

by didier_guibal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Dec 04, 2023 -

Lexus of Henderson responded

We're delighted to know you had an enjoyable experience with our team here at Lexus of Henderson. Thanks for your kind words and recommendation, it means a lot to us!

December 02, 2023

I feel well taken care of My car was clean maintenance completed and all questions answered More

by mikedcowley
Recommend Dealer
Yes
Employees Worked With
Steven
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Dec 04, 2023 -

Lexus of Henderson responded

These are all things we love to hear! Thank you for being a Lexus of Henderson customer, Mike!

December 02, 2023

David & Craig very helpful on arranging loaner for warranty repair work transmission fluid gasket replacement More

by MHIRUO
Recommend Dealer
Yes
Report | Print
Dec 04, 2023 -

Lexus of Henderson responded

We're glad to know that David and Craig were able to assist you with your warranty repair work at Lexus of Henderson. We appreciate the positive feedback!

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