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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,020 Reviews
Call Service Center (702) 228-7736

5,020 Reviews of Lexus of Henderson - Service Center

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December 01, 2023

Great! Amazing! Always the best Best experience yet I really enjoy servicing here it's the best More

by Denise
Recommend Dealer
Yes
Employees Worked With
Stephen
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Dec 01, 2023 -

Lexus of Henderson responded

Thank you for your confidence in Lexus of Henderson, and for your business. We are grateful to have you as a customer, Denise! We look forward to seeing you for your next service!

November 30, 2023

Competent and friendly service with easy to make appointments and estimates both as to time and cost that you can rely upon. More

by Daryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Torrella, service
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Dec 01, 2023 -

Lexus of Henderson responded

Daryl, we're glad to know you found our service at Lexus of Henderson reliable and efficient. We appreciate your feedback!

November 30, 2023

Dealership was so so but the service dept is top notch! Professional, knowledgeable and great customer service! More

by THETIF888
Recommend Dealer
Yes
Employees Worked With
David / service mgr
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Nov 30, 2023 -

Lexus of Henderson responded

We're glad to know you had a positive experience with our service department at Lexus of Henderson. We strive for professionalism and excellent customer service, so your feedback is greatly appreciated. Please feel free to reach out if you would like to discuss your experience further.

November 30, 2023

Excellent service as always! Slight delay in getting a status update, but very happy with overall service from checkin to checkout. More

by soamonbuilt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Lexus of Henderson responded

We're glad to know you had an excellent service experience at Lexus of Henderson, despite the slight delay. We appreciate your patience and look forward to serving you again in the future!

November 28, 2023

The Henderson team is really great. Even during the holidays, they are able to accommodate client's needs even if they have a skeleton crew. More

by rodelpagui
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Lexus of Henderson responded

We're glad to know our Lexus of Henderson team was able to accommodate your needs during the holiday season. Thanks for sharing this positive feedback!

November 28, 2023

This location is professional and courteous. David is very friendly and I appreciated his service. More

by Lexus450h Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Torella
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Nov 28, 2023 -

Lexus of Henderson responded

Thank you for your positive feedback for David and Lexus of Henderson. We are glad that you had a smooth service visit. Safe travels!

November 26, 2023

Always a pleasure to deal with David. Davis always explains what is done to the car and why. He is very friendly More

by ETORGERSON
Recommend Dealer
Yes
Employees Worked With
David Torrella
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Nov 27, 2023 -

Lexus of Henderson responded

We're glad to know that David has always been able to provide you with informative and friendly service at Lexus of Henderson. Thanks for sharing your experience!

November 25, 2023

Replacing a run-flat with a run-flat tire after 10, 000 miles is ridiculous (can't fix a nail puncture with this tire). And these tires are only supposed to last a max of 30k miles. 1/2 the life of a norma More

by jectal
Recommend Dealer
No
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Nov 28, 2023 -

Lexus of Henderson responded

We appreciate your feedback on the run-flat tires. We understand that their lifespan and cost can be a concern, especially when considering sustainability. In this occurrence unfortunately it was caused by a road hazard, which caused a premature replacement that cannot be predicted by a manufacturer. The design of a run flat is to ensure driver safety in this type of occurrence. Tires have recycling centers including run-flats, that are used for renewable resources our environment and footprint are important to us. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience - Thank you, Craig Kelly - Service Director - 702-228-7736.

November 24, 2023

Professional, Informative, helpful, and communicative. Stephen is attentive to make sure he gives good service and needs are met. More

by gloriagraves51
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
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Nov 27, 2023 -

Lexus of Henderson responded

Gloria, we're delighted to know that Stephen and our team at Lexus of Henderson were able to provide you with the attentive, informative service you deserve. Thank you for your kind words! We are here for you and any of your future needs!

November 23, 2023

Daniela was very helpful…salesperson Denise also helped…both very professional! I will be returning and recommending your dealership. More

by TBOLDEN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniela & Denise
Report | Print
Nov 26, 2023 -

Lexus of Henderson responded

We're so glad to know that Daniela and Denise were able to assist you at Lexus of Henderson! We appreciate your recommendation, and we look forward to seeing you again in the future. Safe travels until then!

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