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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,018 Reviews
Call Service Center (702) 228-7736

5,018 Reviews of Lexus of Henderson - Service Center

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November 21, 2023

Everything was done on time and as requested. The coffee and pastries were great too More

by geraldtparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Lexus of Henderson responded

Thank you for leaving Lexus of Henderson a five-star review! We are glad that your service experience went smoothly and that you even enjoyed our complimentary coffee and pastries. See you next time!

November 20, 2023

No problem everyone was really nice and good Couldn't be happier with the dealership service department More

by popeye.31
Recommend Dealer
Yes
Employees Worked With
David
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Nov 20, 2023 -

Lexus of Henderson responded

We're glad to know you had a positive experience with our service department at Lexus of Henderson. Thank you for your kind words. We appreciate it!

November 20, 2023

Excellent customer service, great communication. They changed oil in my car and told me as soon as it was ready, had my car parked ready to go and Daniela even answered my questions about the status More

by MICHELLEBECKR
Recommend Dealer
Yes
Employees Worked With
Daniela
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Nov 20, 2023 -

Lexus of Henderson responded

Michelle, we're delighted to know that you had an excellent service experience at Lexus of Henderson. It's great to see Daniela and the team were able to assist with your car needs efficiently!

November 19, 2023

The price of the same service was at a minimum 40% higher which I feel is ridiculous. I recently moved to Nevada from Wisconsin and have been a Lexus owner for over 15 years. I’m not happy about this! More

by mylasw
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Nov 20, 2023 -

Lexus of Henderson responded

We're sorry to read about your dissatisfaction with our pricing. We strive for transparency and fairness in all of our services, so it's disappointing to learn that we've fallen short of this expectation. We will keep this in mind as we work to improve. If there's anything else you'd like to add, please reach out at your earliest convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

November 19, 2023

No muss, no fuss. Have a good overview of what was done and what upcoming work will be needed. More

by CNN9192003
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 20, 2023 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your business! We look forward to assisting you down the road!

November 18, 2023

Very Professional and polite when greeted and when picking up my vehicle. Vehicle was well cleaned More

by cyosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Lexus of Henderson responded

We appreciate your business and your review! Thanks from the Lexus of Henderson Team!

November 18, 2023

Always superior service! Customer focused communication with clear, concise and easy to understand explanations of work performed. More

by DCINLV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Lexus of Henderson responded

We're glad to know you had a superior service experience at Lexus of Henderson! Clear and concise communication is key, so it's great that our team hit the mark. Thanks for your review!

November 18, 2023

Service at Lexus of Henderson is outstanding. Ask for David as he knows everything Lexus after 17 years at this dealership. More

by DMCCURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Lexus of Henderson responded

We're delighted to know that you had an outstanding service experience with David at Lexus of Henderson. His knowledge and dedication are indeed invaluable! Thanks for your review!

November 18, 2023

It was average It was average, ok. Okay average Okay average Okay average only Average More

by WEN94014
Recommend Dealer
Yes
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Nov 20, 2023 -

Lexus of Henderson responded

Customer satisfaction is our top priority and I'm sorry to see that your experience fell short of our five-star standards. Would you be willing to talk through the details together? If so, please reach out to me at your convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

November 16, 2023

Always finding a way to charge customers even if car is under warranty Purchased my lease out wasn’t informed of any other service lexus offers I’ve been trying to get my car serviced for a Air More

by TERRIDYANK33
Recommend Dealer
No
Employees Worked With
Manny can’t recall there names
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Nov 20, 2023 -

Lexus of Henderson responded

I'm sorry to learn about your frustration regarding the warranty and service issues. We aim for transparency in all our dealings. I was unable to locate your vehicle records. Please contact me directly to look into this matter further. Thank you, Craig Kelly - Service Director 702-228-7736.

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