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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,066 Reviews
Call Service Center (702) 228-7736

5,066 Reviews of Lexus of Henderson - Service Center

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December 04, 2023

The dealership is always welcoming and a comfortable place where I can bring my vehicles with confidence More

by Matt.pearson.vegas
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Kelly
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Dec 04, 2023 -

Lexus of Henderson responded

We're delighted to know that you feel welcomed and comfortable at our Lexus of Henderson dealership. We appreciate your trust in us for taking care of your vehicles, Matt! Thanks for your business, and we look forward to seeing you next time.

December 04, 2023

I have taken my 2006 SUV to then since the dealership at Henderson was opened. They have kept my car is tip-top shape. It looks like a new car! More

by LINDA125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
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Dec 04, 2023 -

Lexus of Henderson responded

We're delighted to know that our team at Lexus of Henderson has been able to keep your SUV in top-notch condition over the years. Thanks for sticking with us and sharing this positive review!

December 04, 2023

Very nice & helpful. Still waiting for a part to be installed. All personnel were really nice & my Lexus was completed in a timely manner. More

by LLCVILLA-COSTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts Department
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Dec 05, 2023 -

Lexus of Henderson responded

We appreciate your feedback and patience as we work on getting that part installed. It's great to know our team at Lexus of Henderson was able to assist you efficiently! Thanks for choosing us for your service needs.

December 03, 2023

My experience has been awesome. From the time of drop off and pick up, customer service has been excellent. Organized and communication always top notch. Kept me informed. More

by breyes808
Recommend Dealer
Yes
Employees Worked With
Daniela
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Dec 03, 2023 -

breyes808 responded

Keep up the excellent customer service!

Dec 04, 2023 -

Lexus of Henderson responded

Your kind review warms our hearts! Thank you from the Lexus of Henderson Team and we will see you next time!

December 03, 2023

Excellent communication on vehicle issues and prompt reply's on any questions I had throughout the entire process. Outstanding service team from too top to bottom. Always go the extra mile to take care More

by BOYD10
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
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Dec 04, 2023 -

Lexus of Henderson responded

We're glad to know our team at Lexus of Henderson was able to provide you with excellent communication and outstanding service. We always strive to go the extra mile for our customers! Thanks for your review. We hope to see you down the road.

December 03, 2023

Fast, and courteous. Fast and courteous. Was very nice to have a loner car provided right on the spot. More

by NICKYYG16
Recommend Dealer
Yes
Employees Worked With
Daniela
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Dec 04, 2023 -

Lexus of Henderson responded

We're glad to know you had a positive experience with us at Lexus of Henderson, and that our loaner car service was helpful. Thanks for the review!

December 03, 2023

Tyler was Professional and listened to my concern to ensure I was fixed and on my way More

by 1tammy.garcia
Recommend Dealer
Yes
Employees Worked With
Tyler
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Dec 04, 2023 -

Lexus of Henderson responded

Thanks so much, Tammy, for your review and the kind words about Tyler - we're glad he could assist and get you back on the road! We look forward to your next visit to Lexus of Henderson!

December 03, 2023

The service department hung up on me multiple times, misdirected me, and gave me inaccurate information. The did not return phone calls after they said they would. I had to go into the dealership to get More

by lrichardsonlasvegasnevada
Recommend Dealer
No
Employees Worked With
The service department. Daniela is the one who made it all good after that department trashed the experience.
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Dec 05, 2023 -

Lexus of Henderson responded

I'm sorry to read about your experience with our service department. This is not the level of customer care we aim for. I apologize if you felt ignored or misinformed. I apologize, as we are experiencing phone issues that are being worked on to resolve. We understand the inconvenience this is causing. Please reach out to me if I can assist you further. Leslie Church- Customer Relation Manager 702-942-6608

December 02, 2023

Great team, professional, competent and courteous. The whole experience was enjoyable and I will definitely recommend going there. More

by didier_guibal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Dec 04, 2023 -

Lexus of Henderson responded

We're delighted to know you had an enjoyable experience with our team here at Lexus of Henderson. Thanks for your kind words and recommendation, it means a lot to us!

December 02, 2023

I feel well taken care of My car was clean maintenance completed and all questions answered More

by mikedcowley
Recommend Dealer
Yes
Employees Worked With
Steven
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Dec 04, 2023 -

Lexus of Henderson responded

These are all things we love to hear! Thank you for being a Lexus of Henderson customer, Mike!

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