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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,064 Reviews

5,065 Reviews of Lexus of Henderson - Service Center

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November 28, 2023

The Henderson team is really great. Even during the holidays, they are able to accommodate client's needs even if they have a skeleton crew. More

by rodelpagui
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Lexus of Henderson responded

We're glad to know our Lexus of Henderson team was able to accommodate your needs during the holiday season. Thanks for sharing this positive feedback!

November 26, 2023

Always a pleasure to deal with David. Davis always explains what is done to the car and why. He is very friendly More

by ETORGERSON
Recommend Dealer
Yes
Employees Worked With
David Torrella
Nov 27, 2023 -

Lexus of Henderson responded

We're glad to know that David has always been able to provide you with informative and friendly service at Lexus of Henderson. Thanks for sharing your experience!

November 25, 2023

Replacing a run-flat with a run-flat tire after 10, 000 miles is ridiculous (can't fix a nail puncture with this tire). And these tires are only supposed to last a max of 30k miles. 1/2 the life of a norma More

by jectal
Recommend Dealer
No
Nov 28, 2023 -

Lexus of Henderson responded

We appreciate your feedback on the run-flat tires. We understand that their lifespan and cost can be a concern, especially when considering sustainability. In this occurrence unfortunately it was caused by a road hazard, which caused a premature replacement that cannot be predicted by a manufacturer. The design of a run flat is to ensure driver safety in this type of occurrence. Tires have recycling centers including run-flats, that are used for renewable resources our environment and footprint are important to us. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience - Thank you, Craig Kelly - Service Director - 702-228-7736.

November 24, 2023

Professional, Informative, helpful, and communicative. Stephen is attentive to make sure he gives good service and needs are met. More

by gloriagraves51
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Nov 27, 2023 -

Lexus of Henderson responded

Gloria, we're delighted to know that Stephen and our team at Lexus of Henderson were able to provide you with the attentive, informative service you deserve. Thank you for your kind words! We are here for you and any of your future needs!

November 23, 2023

Daniela was very helpful…salesperson Denise also helped…both very professional! I will be returning and recommending your dealership. More

by TBOLDEN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniela & Denise
Nov 26, 2023 -

Lexus of Henderson responded

We're so glad to know that Daniela and Denise were able to assist you at Lexus of Henderson! We appreciate your recommendation, and we look forward to seeing you again in the future. Safe travels until then!

November 22, 2023

Awesome communicator; very professional; a service writer who knows and understands the customer concerns; who is dedicated to ensuring the customer is satisfied; great personality; great at his job; one of More

by APARKERJR04
Recommend Dealer
Yes
Employees Worked With
TYLER
Nov 27, 2023 -

Lexus of Henderson responded

We're glad to know that you found our service team so professional and dedicated. We strive for excellent customer satisfaction, so it's great to see we hit the mark with you! However, we are sorry to see the low rating, if there is anything else we can assist you with to improve your overall experience and rating, please don't hesitate to reach out. Thank you, Craig Kelly - Service Director - 702-228-7736

November 22, 2023

It was great All of your workers were wonderful and it was a great experience and I just love Lexus of Henderson More

by BELLAHAIRDRESSER
Recommend Dealer
Yes
Nov 25, 2023 -

Lexus of Henderson responded

We're delighted to know you had a great experience with us at Lexus of Henderson! Your kind words about our team are much appreciated. Enjoy your new ride and thanks for choosing us!

November 21, 2023

Everything was done on time and as requested. The coffee and pastries were great too More

by geraldtparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Lexus of Henderson responded

Thank you for leaving Lexus of Henderson a five-star review! We are glad that your service experience went smoothly and that you even enjoyed our complimentary coffee and pastries. See you next time!

November 20, 2023

No problem everyone was really nice and good Couldn't be happier with the dealership service department More

by popeye.31
Recommend Dealer
Yes
Employees Worked With
David
Nov 20, 2023 -

Lexus of Henderson responded

We're glad to know you had a positive experience with our service department at Lexus of Henderson. Thank you for your kind words. We appreciate it!

November 20, 2023

Excellent customer service, great communication. They changed oil in my car and told me as soon as it was ready, had my car parked ready to go and Daniela even answered my questions about the status More

by MICHELLEBECKR
Recommend Dealer
Yes
Employees Worked With
Daniela
Nov 20, 2023 -

Lexus of Henderson responded

Michelle, we're delighted to know that you had an excellent service experience at Lexus of Henderson. It's great to see Daniela and the team were able to assist with your car needs efficiently!

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