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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,069 Reviews

5,069 Reviews of Lexus of Henderson - Service Center

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November 16, 2023

Always finding a way to charge customers even if car is under warranty Purchased my lease out wasn’t informed of any other service lexus offers I’ve been trying to get my car serviced for a Air More

by TERRIDYANK33
Recommend Dealer
No
Employees Worked With
Manny can’t recall there names
Nov 20, 2023 -

Lexus of Henderson responded

I'm sorry to learn about your frustration regarding the warranty and service issues. We aim for transparency in all our dealings. I was unable to locate your vehicle records. Please contact me directly to look into this matter further. Thank you, Craig Kelly - Service Director 702-228-7736.

November 16, 2023

Needed a new battery Had gone bad twice. I was pleased to get a loaner as we wanted to make sure there were no other problems and it was kept over More

by COTTONSMOM
Recommend Dealer
Yes
Employees Worked With
David Torelo
Nov 16, 2023 -

Lexus of Henderson responded

We're glad to know that you had a positive experience with us at Lexus of Henderson, especially regarding the loaner car. We always aim to ensure our customers' peace of mind during service appointments. Thanks for your review!

November 16, 2023

Fast and efficient They kept me informed of their progress and responded quickly. Great communication More

by JIMMAC2
Recommend Dealer
Yes
Nov 16, 2023 -

Lexus of Henderson responded

Jim, we're glad to know you found our service at Lexus of Henderson fast and efficient, with great communication. Thanks for the positive feedback! We hope to see you again for any of your future needs!

November 15, 2023

The best service Daniela explain to me step everything she have a lot skill she is amable and the guys work on the service department is amazing too , I very happy for them and course it’s Lexus More

by Wanda Alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Wanda Alvarez responded

I like to say thank you 😊, you guys it’s the best

Nov 16, 2023 -

Lexus of Henderson responded

Thank you so much, Wanda! It is wonderful to see that Daniela and the team went above and beyond to make your experience excellent. Thanks for choosing Lexus of Henderson!

November 14, 2023

I have a good and wonderful service from front drop off to my advisor David is awesome More

by farepa2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID
Nov 14, 2023 -

Lexus of Henderson responded

David and the team at Lexus of Henderson are always here to help! Thanks for putting your trust in us - see you down the road!

November 14, 2023

Polite and friendly staff. Happy with work completed and done in a timely manner. Loved the tea and snack. More

by dougwz
Recommend Dealer
Yes
Nov 14, 2023 -

dougwz responded

Thank you again Lexus of Henderson! Much appreciated!

Nov 14, 2023 -

Lexus of Henderson responded

Thank you for working with the Lexus of Henderson team! It was our pleasure to assist you, and we look forward to your next service visit.

November 13, 2023

Excellent customer service the service personnel quote was what I paid and that is great compared to other dealer that want to make additional money from individuals. Thanks Again for excellence service. More

by Kookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Lexus of Henderson responded

We're glad to know you had an excellent experience with our team at Lexus of Henderson! We always aim for transparency in our services. Thanks for the review, and we look forward to serving you again!

November 11, 2023

They nice, friendly and very professional as Saler Louise and Kim they know what exactly what customers need . And fair More

by NGUYENGINA40
Recommend Dealer
Yes
Employees Worked With
Louise Cedula and Kim Tran
Nov 11, 2023 -

NGUYENGINA40 responded

Louise Cedula and Kim Tran they r amazing

Nov 13, 2023 -

Lexus of Henderson responded

We are glad to hear that Louise and Kim made a great team. Thank you for choosing Lexus of Henderson.

November 11, 2023

Michelle was very helpful. We wee able to buy exactly what we wanted. The whole process was easy. More

by bfairclough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watt
Nov 13, 2023 -

Lexus of Henderson responded

Thank you for the review! We are so glad to hear that Michelle delivered such a successful purchase experience. Drive safely, and we hope to see you again at Lexus of Henderson!

November 11, 2023

Paul was a great salesman and call me back on several occasions to keep me updated on the vehicle I wanted. They work all the financing up and made it very easy w my schedule by doing must of it over the More

by chemjg
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
Nov 13, 2023 -

Lexus of Henderson responded

We're delighted to know that our team at Lexus of Henderson was able to provide you with a seamless car-buying experience! It's great hearing how Paul and the rest of our staff were attentive, informative, and accommodating. We appreciate your recommendation and look forward to assisting you in the future with any service needs. Safe travels in your new Lexus!

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