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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,017 Reviews

5,017 Reviews of Lexus of Henderson - Service Center

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July 30, 2023

Daniela (and the mechanic) did a great job. Far better customer service performance than the Sahara location. Will never go back More

by ist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniela service advisor
Aug 01, 2023 -

Lexus of Henderson responded

We're glad to know that Daniela and the team provided you with excellent service at Lexus of Henderson. We appreciate your feedback, and we look forward to serving you again in the future!

July 29, 2023

Excellent service from David Torella. I wish Lexus would bring back the free car wash for Lexus owners when service is not required. More

by WKUROKAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Terrell
Aug 10, 2023 -

Lexus of Henderson responded

We appreciate your feedback and are glad to know that David provided excellent service at Lexus of Henderson. We'll take note of your suggestion about the car wash. If there is anything more we can do to assist you, please don't hesitate to reach out!

July 28, 2023

Lexus of Henderson has been my dealer of choice and service of choice for a decade now. I have a lot of love for Lexus in general, however the people that support this location are what make it truly s More

by KGuerrini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Lexus of Henderson responded

We're honored to be your dealer of choice for the past decade at Lexus of Henderson. We truly appreciate your continued support and love hearing that our team makes a difference in your experience!

July 27, 2023

excellent! could not be better! Best service ever! Thank you very much! I am proud to be you client! More

by ELENA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Lexus of Henderson responded

We're happy to have been of assistance! We hope to see you again for another excellent vehicle service at Lexus of Henderson!

July 26, 2023

Quality of service, professionalism, courtesy, ease of booking appointment and post-service pickup. Very nice facilities More

by Lexus Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Lexus of Henderson responded

We're glad to know you had a positive experience servicing your vehicle at Lexus of Henderson! We strive for professionalism, courtesy, and ease in all we do. Thanks for your stellar review!

July 24, 2023

So had my 30k maintenance done and am very satisfied with the service. David was great to work with. More

by PaularR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jul 24, 2023 -

Lexus of Henderson responded

Thanks for the review! We're glad to hear that the Lexus of Henderson team was able to get the job done. Drive safely, and we hope to see you back again down the road!

July 23, 2023

Computer shows on dash I have a starting Malfunction. Your technicians could not find the Problem. It’s only a matter of time until I am Using car and can’t get it start and then have To call tow truc More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not the person helping me. It was a female
Jul 23, 2023 -

Larry responded

I believe customer service rep was Daniella

Jul 23, 2023 -

Larry responded

…

Aug 10, 2023 -

Lexus of Henderson responded

Larry, I'm very sorry to hear that your vehicle is experiencing unresolved issues. Providing seamless assistance and working toward prompt resolutions is our priority, and I apologize that this hasn't been reflected in your experience. I'd appreciate the opportunity to address your concerns and see what we can do to help. Please consider reaching out to me directly to continue this conversation. Thank you, Craig Kelly - Service Director - 702-228-7736

Aug 14, 2023 -

Larry responded

I will call on Monday morning. My car yesterday did not start at Southpoint Hotel. Advised security my car woud he in parking lot until it Wound be towed Monday. They said okay. I Then decided to wait one hour and then try again. It started and I went directly home. Don’t want to use my car at all now

July 21, 2023

Super service — fast, efficient & friendly. David Torrrella always provides superior service. Had the car detailed too & it looks like new! More

by DCINLV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Torrella
Jul 24, 2023 -

Lexus of Henderson responded

Thank you for the great review! We're so glad to hear that David provided you with superior service. We appreciate your business and hope to see you again at Lexus of Henderson!

July 21, 2023

Everyone is so friendly. Chris greeted when was having a very sad time. He was so kind to me when he saw my upset I was. Please thank him. More

by pennylane160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! We are so glad to hear that Chris went above and beyond to assist you during a difficult time. We appreciate your support and are here to help if you need anything in the future!

July 20, 2023

The service was wonderful I felt special the gentleman that took care of me was wonderful More

by CHRISCROSS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Lexus of Henderson responded

Chris, thank you for the review! We appreciate the kind feedback and hope to see you again at Lexus of Henderson. Safe travels!

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