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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,022 Reviews

5,022 Reviews of Lexus of Henderson - Service Center

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March 24, 2023

Lexus car is amazing! Service- not so much. Overpriced, poor communication, and lack of customer service. No discounts are offered, be prepared to pay for EVERYTHING.. 108 More

by AMI.PARIKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Lexus of Henderson responded

I am so sorry to hear that the price was higher than expected and that you have not received the top-quality customer service we pride ourselves on. Our goal is to deliver communicative and thorough care at a fair cost, and it's disappointing to learn that we've left the wrong impression. We will be sure to discuss your feedback as a team so that we may improve our process going forward. If there is anything else you'd like to share, please don't hesitate to get in touch. Thank you, Craig Kelly - Service Director - 702-228-7736

March 23, 2023

Steven is awesome. Knowledgeable friendly and focused. He gets it ! Hang on to him ... Whatever it takes More

by DaddyKo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kat
Mar 24, 2023 -

Lexus of Henderson responded

We are proud to have Steven on our team! We will be sure to pass along your kind words. Thank you for being a loyal client of Lexus of Henderson.

March 21, 2023

Went for routine oil change. Straightforward process. Finished in the time promised. Plenty of space in waiting areas, good selection of pastries and beverages while waiting. More

by Lexus450h Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Mar 22, 2023 -

Lexus of Henderson responded

Thanks for the great feedback. We are glad to hear that you are satisfied with our services and facilities!

March 21, 2023

My experience was wonderful. All my questions and concerns were satisfactorily addressed. I am confident this dealership has my best interest foremost in priorities. It makes fee More

by freein2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Tran
Mar 21, 2023 -

Lexus of Henderson responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

March 18, 2023

Making an appointment & checking in was easy & efficient. Staff was courteous. Only concern was the attempt by staff to get us to spend an additional $450 on an unnecessary service regarding the throttle flu More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
Mar 27, 2023 -

Lexus of Henderson responded

Thank you, Jackie, for your valuable feedback. We never intend to overcharge or suggest maintenance recommendations that are not needed. Our technicians will provide a report of all concerns inspected when servicing a vehicle. We can only recommend and allow you the opportunity to approve or decline. If I can help address any concerns or questions, please contact me. Craig Kelly-Service Director 702-228-7736.

March 18, 2023

The staff was wonderful. I enjoyed my short wait with coffee and treats. My car is in good hands with Lexus of Henderson. More

by Mrs. Cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Mar 20, 2023 -

Lexus of Henderson responded

Thank you for the review! We appreciate your business and hope to see you back again at Lexus of Henderson. Safe travels!

March 15, 2023

Friendly, attentive staff. Nice waiting area with coffee and donuts, service was very quick and smooth. I like the Lexus experience.. that’s why I’m a repeat customer. More

by meshellferris1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Lexus of Henderson responded

We are so glad to have you as a loyal client of Lexus of Henderson! Thanks for sharing this feedback with the team.

March 15, 2023

My service agent was great but the person who worked on my car was not More

by MRCSK77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Lexus of Henderson responded

While we're delighted some members of our team earned your confidence, it's disappointing to see that others fell short. If you're willing to share the details of your experience, it will help us make improvements for all our customers in the future. Please reach out to me at your convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

Mar 16, 2023 -

MRCSK77 responded

Your service advisor was great !! I don’t plan on coming back , sorry , maybe you should look into your mechanics

March 11, 2023

Jace is the best. He always takes care of me and my Lexus.Thank you Jace! More

by shawnalee1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Lexus of Henderson responded

Jace is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Thank you for your business from your friends at Lexus of Henderson!

March 11, 2023

The job was Fair & awesome! I am happy & contented about it. Thank you very much. 👍👍👍 More

by Eudipoots57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Mar 12, 2023 -

Lexus of Henderson responded

Thank you so much for reviewing Lexus of Henderson! Have an awesome day!

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