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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,029 Reviews

5,029 Reviews of Lexus of Henderson - Service Center

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March 21, 2023

My experience was wonderful. All my questions and concerns were satisfactorily addressed. I am confident this dealership has my best interest foremost in priorities. It makes fee More

by freein2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Tran
Mar 21, 2023 -

Lexus of Henderson responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

March 18, 2023

Making an appointment & checking in was easy & efficient. Staff was courteous. Only concern was the attempt by staff to get us to spend an additional $450 on an unnecessary service regarding the throttle flu More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
Mar 27, 2023 -

Lexus of Henderson responded

Thank you, Jackie, for your valuable feedback. We never intend to overcharge or suggest maintenance recommendations that are not needed. Our technicians will provide a report of all concerns inspected when servicing a vehicle. We can only recommend and allow you the opportunity to approve or decline. If I can help address any concerns or questions, please contact me. Craig Kelly-Service Director 702-228-7736.

March 18, 2023

The staff was wonderful. I enjoyed my short wait with coffee and treats. My car is in good hands with Lexus of Henderson. More

by Mrs. Cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Mar 20, 2023 -

Lexus of Henderson responded

Thank you for the review! We appreciate your business and hope to see you back again at Lexus of Henderson. Safe travels!

March 15, 2023

Friendly, attentive staff. Nice waiting area with coffee and donuts, service was very quick and smooth. I like the Lexus experience.. that’s why I’m a repeat customer. More

by meshellferris1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Lexus of Henderson responded

We are so glad to have you as a loyal client of Lexus of Henderson! Thanks for sharing this feedback with the team.

March 15, 2023

My service agent was great but the person who worked on my car was not More

by MRCSK77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Lexus of Henderson responded

While we're delighted some members of our team earned your confidence, it's disappointing to see that others fell short. If you're willing to share the details of your experience, it will help us make improvements for all our customers in the future. Please reach out to me at your convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

Mar 16, 2023 -

MRCSK77 responded

Your service advisor was great !! I don’t plan on coming back , sorry , maybe you should look into your mechanics

March 11, 2023

I’ve been to few Lexus dealerships for service, but this has excelled and provides stellar service from the staff, coordination of services and provides constant updates. I would like to commend David Tor More

by Campo2680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tortella - 5 stars
Mar 12, 2023 -

Lexus of Henderson responded

We are flattered by your lovely review of Lexus of Henderson! It makes us proud to hear that the service you receive from us is unmatched. Thank you for your shoutout to David, and we can't wait to see you again next time!

March 11, 2023

Jace is the best. He always takes care of me and my Lexus.Thank you Jace! More

by shawnalee1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Lexus of Henderson responded

Jace is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Thank you for your business from your friends at Lexus of Henderson!

March 11, 2023

The job was Fair & awesome! I am happy & contented about it. Thank you very much. 👍👍👍 More

by Eudipoots57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Mar 12, 2023 -

Lexus of Henderson responded

Thank you so much for reviewing Lexus of Henderson! Have an awesome day!

March 09, 2023

This dealership listens to their Guests whether be about your vehicle or life in general. More

by Romi Damaso-Rice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Mar 10, 2023 -

Lexus of Henderson responded

We are grateful to have you as a loyal client of Lexus of Henderson, Romi!

March 07, 2023

The staff responded to my request and offered recommendations regarding my vehicle’s maintenance options. They were very helpful and respectful. I really appreciated their efforts. More

by jbrisksafety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Lexus of Henderson responded

We are glad to hear that you felt taken care of by our team. Thank you for trusting Lexus of Henderson with your vehicle!

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