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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,944 Reviews
Call Service Center (702) 228-7736

4,944 Reviews of Lexus of Henderson - Service Center

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August 21, 2022

The service department did an amazing job. The facility is the best in Las Vegas. More

by Lamurphy3434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler in service
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Aug 22, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience. Drive safely, and we hope to see you again at Lexus of Henderson!

August 20, 2022

Amazing fast and very knowledgeable loved that they give continuous updates best service I’ve seen More

by Desiree.haun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Aug 22, 2022 -

Lexus of Henderson responded

Desiree, we are thrilled that our team delivered such communicative, top-notch service! Thank you for choosing Lexus of Henderson and for sharing your experience. Drive safely until we see you again!

August 19, 2022

My car was taken care of and all my concerns were addressed. I received frequent updates on the status of my repair. More

by COACHGENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
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Aug 19, 2022 -

Lexus of Henderson responded

Thanks for leaving Lexus of Henderson a review! We're ecstatic we could deliver attentive and communicative service. Drive safely, and we'll see you next time!

August 19, 2022

Outstanding call service especially by Jaycee who always give me an update regarding the status of the vehicle. More

by UIMPERIAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2022 -

Lexus of Henderson responded

Thanks for leaving Lexus of Henderson a five-star review! We'll give Jaycee kudos for ensuring you receive top-notch service and communication. Have a great day!

August 15, 2022

Not pleased at the wait time for car. Service writer Dave did not inform me my car was done. Others left and I had to tell him my car was in the drive ready. I had a 7:30 appt and left at More

by vichenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave
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Aug 16, 2022 -

Lexus of Henderson responded

I'm sorry to see your wait time was longer than anticipated. We strive to deliver a seamless experience and would never want to inconvenience a customer with a delay in communication. We appreciate you sharing your feedback and will use it to improve moving forward. If there's anything else you would like to add, please give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

August 12, 2022

The place is great. I always receive top notch service. I work at a dealer in town and am always more than happy with the process at Henderson Lexus. 200.00 for an oil c More

by BMC374
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2022 -

Lexus of Henderson responded

We really appreciate your continued business and your confidence in our work! Thank you for choosing Lexus of Henderson and for sharing your experience with our team. We look forward to assisting you next time!

August 11, 2022

The best service is at Lexus of Henderson. Craig Kelly is an awesome Service Manager. He listens to your needs, wants and does his best to ensure that you’re taking care of. The only dealersh More

by CANCER770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2022 -

Lexus of Henderson responded

We are blushing! We're thrilled Craig provided attentive service that made you feel valued and earned Lexus of Henderson your loyalty. It's always an honor to assist customers like you. Thank you!

August 11, 2022

Can’t wait to buy the new Gx Great and fast service thank you for your help More

by LINDAHACCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2022 -

Lexus of Henderson responded

Thanks for supporting Lexus of Henderson with your 5-star review! We're delighted our team has offered excellent, timely assistance. We look forward to working with you again!

August 08, 2022

Curious, professional, thoughtful, respectable, helpful, calming, assuring. This visit was everything and more that I could hope for. More

by bostvander602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Aug 08, 2022 -

Lexus of Henderson responded

When we see words like "professional", "thoughtful", "helpful", and "assuring" it lets us know we are doing a marvelous job! Thank you for the amazing review from all of us at Lexus of Henderson!

Aug 15, 2022 -

bostvander602 responded

Thanks it makes me feel secure and safe traveling in my vehicle after being serviced from the LEXUS DEALERSHIP.

August 07, 2022

Nate was so amazing and professional. My house is far from Henderson but definitely come back for services again More

by jenny931977
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
Aug 08, 2022 -

Lexus of Henderson responded

Jenny, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Nate. Drive safely, and we hope to see you back at Lexus of Henderson!

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