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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,035 Reviews

5,035 Reviews of Lexus of Henderson - Service Center

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December 07, 2022

Amazing and respectful staff and super helpful with finding exactly what I was looking for More

by kasshoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Lexus of Henderson responded

It was our pleasure to serve you! Thank you for the excellent review and for trusting Lexus of Henderson with your business. We are thrilled that our team was able to help you find exactly what you were looking for! Safe travels and we hope to see you again down the road!

December 06, 2022

Friendly efficient exterior staff start your service when you drive up, no waiting and clean comfortable waiting area to wait for service advisor. My advisor Stephen always reviews my service needs with me a More

by LSHLUKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Service Dept
Dec 06, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that Stephen delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Henderson!

December 05, 2022

Quick and easy. This was my first time using Lexus Henderson and Jayce was great! Everything was easy, fast, and everyone was friendly. Will always use then movin More

by KJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Dec 06, 2022 -

Lexus of Henderson responded

We are delighted to receive this great review of Lexus of Henderson! We are thrilled to hear that Jayce provided wonderful service. Thank you for working with us. We look forward to assisting you again down the road!

November 29, 2022

Service staff was fine,loaner car was pleasant, however, pricing for repairs was over the top and unacceptable. More

by Jeff Jacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Lexus of Henderson responded

Jeff, we strive to offer competitive prices in the current market, so it's disappointing to see this feedback. I will share this information with my team, and if there is anything else we could have done to improve your experience, please don't hesitate to call. Best, Craig Kelly - Service Director - 702-228-7736

November 29, 2022

David at Lexus is always phenomenal, responsive and makes sure my wheels are in good working order! More

by DANITACOHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Nov 30, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that David delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Henderson!

November 28, 2022

This dealer is the best, both in new car sales and in services. I bought three new cars and do services in the same dealership over twenty years. It is a trustworthy and honest dealer. By the way, my mos More

by FLAMINGORANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Nov 29, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Stephen and the Lexus of Henderson team over the years. Drive safely, and we hope to see you back again down the road!

November 27, 2022

Disappointing that my warranty didn’t cover a piece that fell off! I’m giving 4 stars because of Jayce my Lexus service manager. He was very helpful as usual. You’re lucky to have him ! More

by MARTINAPCD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Jayce
Nov 29, 2022 -

Lexus of Henderson responded

While we appreciate the kind feedback about Jayce, we are sorry to hear that you are disappointed. We strive to deliver seamless and attentive service, and we never intend to inconvenience our guests. I do apologize that we were unable to receive approval of repair from the warranty claim. Thank you for your feedback. Craig Kelly -Service Director 702-228-7736

November 26, 2022

I came from Phoenix to buy my 2022 Lexus NX Hybrid. Tito made the process was so easy and I love my new car! Everyone at Lexus of Henderson was so friendly and I would definitely buy my next car here! More

by megan
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Lexus of Henderson responded

Megan, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Tito and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

November 25, 2022

Very professional and courteous staff. From my first interaction to the last when I arrived for my service was a pleasant one. Glad to be a Lexus customer More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Lexus of Henderson responded

AJ, we are flattered by your lovely review of Lexus of Henderson! Thank you for the 5 stars, and have an awesome day!

November 24, 2022

Staff is courteous and professional. Service advisor kept me posted on any developments which l really appreciated. More

by PALPINEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Nov 28, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

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