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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,036 Reviews

5,036 Reviews of Lexus of Henderson - Service Center

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October 23, 2022

RECEIVED TWO BLOWOUTS ON THEROAD DAVE TORRELLA REALLY HELPED MY WIFE AND I. THANK YOU DAVID More

by HKP1616
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you and your wife had a successful service experience working with Dave. Drive safely, and we hope to see you back again at Lexus of Henderson team.

October 22, 2022

All staff are polite and professional very helpful. Specially the representative who talk to me on the phone she really nice. More

by jmroca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

October 22, 2022

No pressure accommodating didn't hassle over finances. I knew what I wanted and the sales staff allowed me to steer my purchase. More

by sizling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Lexus of Henderson responded

We're delighted our team accommodated your needs and shaped a smooth purchase experience! Thanks for choosing Lexus of Henderson. Drive safe and take care!

October 21, 2022

First time a dealership was honest with me. Makes returning for future business a pleasure. More

by Don’t have one
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Lexus of Henderson responded

We are grateful to have earned your continued business! Thank you for choosing Lexus of Henderson and for sharing a five-star review. Drive safely!

October 21, 2022

All staff members greeted me, everyone was very informative and explained the entire process to me. There were no issues and they all worked quickly. More

by Espejojulius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Oct 24, 2022 -

Lexus of Henderson responded

We’re lucky to have you as a customer. Thank you for supporting Lexus of Henderson! See you next time!

October 21, 2022

Lexus of Henderson kept me updated on the status of my vehicle and returned it to me fixed and in great condition. They even vacuumed it and found all my toddler's socks she had hidden in the seats. Super More

by DADAM89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Oct 24, 2022 -

Lexus of Henderson responded

Thank you for stopping in and leaving Lexus of Henderson a five-star review! We are thrilled that your services were completed up to our high standards and that you left happy with your experience. Until next time!

October 20, 2022

Craig and Tyler always take good care of our car. Had to have a bit of work done and was without a car for a minute. Tyler and Craig made sure my wife had a loaner and that the work was done right. More

by ARMANDO.BARRON80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Oct 21, 2022 -

Lexus of Henderson responded

Hi Armando - Thank you for sharing your kind words about Craig and Tyler! We appreciate your business and we hope to welcome you back to Lexus of Henderson for your future service needs. Drive safely!

October 16, 2022

The service is always amazing. I always get a loaner car to use for the day while my car is being serviced. More

by Alyjenkins46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrela
Oct 17, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

October 16, 2022

Always excellent service. Great team to work with and they care about customer service at all times. More

by NANCANDERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Oct 17, 2022 -

Lexus of Henderson responded

This feedback means so much to us! Thank you for choosing Lexus of Henderson and for sharing your support. We look forward to your next visit!

October 15, 2022

Took a lot longer than I expected and no clear communication that car was already done the day before. And my car was not washed. More

by GG1008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Oct 19, 2022 -

Lexus of Henderson responded

It's disappointing that you had such a difficult time receiving updates regarding the status of your service visit. We understand the value of our guest's time and I regret that your time with us hasn't better reflected that. I will discuss this input with our team in order to avoid this in the future. If you still need any further assistance, I would be more than willing to help you. Best, Craig Kelly - Service Director - 702-228-7736

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