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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,036 Reviews

5,036 Reviews of Lexus of Henderson - Service Center

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October 15, 2022

Friendly courteous service, however it would have been nice if I’d been informed that the wheel service I had requested was only available on Fridays. I live in Mesquite so not exactly convenient to retur More

by cmwilberg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nate Pettit
Oct 19, 2022 -

Lexus of Henderson responded

I apologize for the lack of communication regarding your wheel service. We strive to deliver a seamless experience for our guests, and we never intend to inconvenience them. I assure you that we will keep this feedback in mind in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to help make things right. If you are willing, please feel free to give me a call directly. Thank you, Craig Kelly - Service Director - 702-228-7736

October 14, 2022

David was great. Kept us informed and on schedule. Craig great service. Keep it going More

by Brookport2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that David delivered such a successful service experience. Drive safely, and we hope to see you back at Lexus of Henderson!

October 12, 2022

Lexus of Henderson is the only dealership I trust to service my vehicle. They've always performed above and beyond my expectations. More

by MIKECANTHONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Lexus of Henderson responded

It's truly an honor to receive this praise. Thank you for your confidence in Lexus of Henderson!

October 10, 2022

Professionally conscience of customers needs and expectations.The representative made sure that every detail was taken cared of and when service was completed a complete detail of what was fixed was More

by Nmazzeo07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Lexus of Henderson responded

High-quality and caring service is what we strive for here at Lexus of Henderson! Thank you for the 5-stars, and let us know if you ever need anything else!

October 09, 2022

Amazing service manager David Torello Friendly Professional Accommodating with my schedule Great communication and recommendations More

by PAT45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with David and the Lexus of Henderson team. Drive safely and we hope to see you back again down the road!

October 09, 2022

Thanks for the services with the professional it and efficient standard, nice as always. thx. More

by eugene94house
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Lexus of Henderson responded

Eugene, thank you for the great reveiw! We are thrilled to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

October 06, 2022

I was in and out quickly. Service, as always, was excellent! Tyler was very helpful in explaining work being done. More

by Taylormade22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heismann
Oct 07, 2022 -

Lexus of Henderson responded

We're ecstatic that Tyler offered informative assistance and helped shape a smooth experience. Thank you for being a Lexus of Henderson customer — we look forward to seeing you again down the road!

October 06, 2022

Very nice service. Completed as described. And suv cleaned. Yes yes yes yes yes yes More

by Bob F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Lexus of Henderson responded

Thanks for taking the time to leave Lexus of Henderson a review, Bob! We're so glad our team delivered the quality service you expected. Drive safe and take care!

October 06, 2022

Easy to make an appointment. Service was on time, and car was ready when promised. Service was explained thoroughly. More

by Robert Cruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Lexus of Henderson responded

Robert, we're thrilled your entire service experience was seamless. Thank you for choosing Lexus of Henderson — we hope to work with you again down the road!

October 04, 2022

Excellent service, polite and always eager to make sure I am happy with service. All personnel take care of your needs. More

by LEBUSCH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Oct 04, 2022 -

Lexus of Henderson responded

We're pleased that our commitment to great customer care stood out to you. Have a wonderful day! - Lexus of Henderson

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