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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,954 Reviews

4,954 Reviews of Lexus of Henderson - Service Center

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May 17, 2022

Always taking good care of me service is A+++ This is why buying lexus thank you More

by TIK_THE_STAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
May 18, 2022 -

Lexus of Henderson responded

This feedback is music to our ears! Thank you for choosing Lexus of Henderson and for stopping by to share your experience with our team. We look forward to seeing you next time!

May 17, 2022

I was told it was the battery but my check engine light is still on. I purchased a new battery for Lexus. Problem not resolved. More

by Sharisserwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus of Henderson responded

Sharisse, I'm sorry that you're upset but would like to share some additional information here. We advised a battery replacement due to low voltage. The check engine light was on due to a secondary issue - the neutral position switch is bad and needs to be replaced. The battery was the first recommendation and starting point to resolve the check engine light which can come on for many reasons. We have communicated this to you and are waiting for a response. While we apologize that a return visit is needed, the technician and advisor performed all steps necessary to resolve this issue. Best, Craig Kelly - Service Director - 702-228-7736

May 19, 2022 -

Sharisserwilliams responded

I didn’t have any Indication the the battery was bad prior to this. It was working fine.

May 14, 2022

Nate was exceptional and provided great service. I gave this experience a 3-star rating because the purpose of this service was to correct issues with the almost $6000 sun/moon roof installation don More

by cmwilberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Pettit
May 18, 2022 -

Lexus of Henderson responded

While I am pleased to hear Nate's commitment to great service was noticed, I want to apologize for any inconvenience you experienced trying to get your repairs taken care of. Our team aims to deliver meticulous care at every visit, and I'm sorry to hear we missed the mark. I will discuss this finding with my team to ensure this situation won't occur again in the future. If there is anything I can do for you at this juncture, I am more than willing to take your call. Craig Kelly - Service Director - 702-228-7736

May 14, 2022

Had my car in for a service estimate. The circumstances for my visit were unusual.My service agent "Tyler Heishman" was absolutely outstanding answering some very difficult questions for More

by Bernard McCall call
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Lexus of Henderson responded

Bernard, thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

May 14, 2022

Fast, friendly, reliable and professional service. I would never have my Lexus be serviced anywhere else. More

by rodelpagui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
May 16, 2022 -

Lexus of Henderson responded

We are so grateful to have earned your loyal business! Thank you for choosing Lexus of Henderson and for sharing your experiences with our team. Drive safely until we see you again!

May 13, 2022

Absolutely fantastic from the people who took my car to the personnel who gave me my loaner. Smiles all around and fast! Loved the text updates too! 10 star service! More

by MCURRIE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Lexus of Henderson responded

It was our pleasure to assist you! Thank you for choosing Lexus of Henderson and for sharing your feedback. We look forward to seeing you next time!

May 11, 2022

Always great service. I’ve been doing business there for years. Always happy! Thank you More

by ARMANDO.BARRON80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
May 12, 2022 -

Lexus of Henderson responded

Armando, we are so grateful for your years of business! Thank you for choosing Lexus of Henderson and for taking the time to leave a review. Drive safely until we see you again!

May 09, 2022

I brought my vehicle into Lexus of Henderson for service. Found out that a new battery was needed. In just over an hour my new battery was Installed and my car was repaired. More

by Cathie Ringhofer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
May 10, 2022 -

Lexus of Henderson responded

Cathie, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

May 09, 2022

Our service adviser, Stephen was very helpful and gave us excellent and fast service. We were very pleased that they provided a loaner car for us to use while they serviced our vehicle. More

by kcwills1360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
May 10, 2022 -

Lexus of Henderson responded

Thank you for sharing your positive feedback about Stephen and the team! We are grateful to have you as a Lexus of Henderson customer and we look forward to the next opportunity to assist you.

May 09, 2022

The service was good, but not the excellence I seen in the past. Had to go ask about my vehicle status and found it waiting for me and my service coordinator no where to be found. More

by GAICHESHIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Lexus of Henderson responded

I'm sorry your service didn't live up to our high expectations. I will share this review with my team so we can improve our communication going forward, but if there's anything else we could've done better, please let us know. I hope your next visit earns that fifth star. Craig Kelly - Service Director - 702-228-7736

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