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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,030 Reviews
Call Service Center (702) 228-7736

5,030 Reviews of Lexus of Henderson - Service Center

Sort by
August 01, 2022

Always great do deal with. Very good service and customer relations. Thank you guys for ur work More

by SMANTERIS
Recommend Dealer
Yes
Employees Worked With
David Torella is my Svc rep. He takes good care of me
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Aug 01, 2022 -

Lexus of Henderson responded

Thank you for supporting Lexus of Henderson with your 5-star review! We are grateful for your business and look forward to seeing you again!

July 31, 2022

Businesses can always strive to be better. My husband felt with Lexus this time. He said it was fine More

by ELJARAMILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2022 -

Lexus of Henderson responded

I am sorry to hear that we did not earn your husband's five stars. We want the most for our guests, and I would be happy to speak with him to see what more we can do to improve our practices. If he is willing to discuss this further, please have him give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

July 30, 2022

Very professional and accommodating. I love the service at Lexus. The people are nice and generous. More

by kmcgruder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2022 -

Lexus of Henderson responded

Thank you for the great review! Hearing that you had a successful service experience working with the Lexus of Henderson team made our day. Drive safely, and we hope to see you back!

July 30, 2022

Ok , but seems everything too expensive. , might force people to use less expensive rates, just saying! More

by GREG-MCGRAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2022 -

Lexus of Henderson responded

We strive to deliver top-notch service at a competitive value, and it is disappointing that we missed the mark. I would be happy to speak with you to see what more I can do to address this feedback. If you are willing, please feel free to reach out. Best, Craig Kelly - Service Director - 702-228-7736

July 29, 2022

Very professional great attitudes seem to be always concerned about making sure that I am comfortable and happy with what is going on great dealership More

by DHAHN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2022 -

Lexus of Henderson responded

This is exactly the feedback we work hard for at Lexus of Henderson! We're thrilled our team has provided excellent service that's made you feel valued. We look forward to working with you again down the road!

July 28, 2022

I have been coming here for over 10 years It is the best dealership in town for servicing your car. Lexus IS definitely # 1 !!! More

by COTTONSMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Pettit
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Jul 29, 2022 -

Lexus of Henderson responded

Thanks for your glowing review! It's an honor to work with long-term loyal Lexus of Henderson customers like you. We look forward to seeing you again next time!

July 24, 2022

My car needed a new battery . My husband called Lexus Dealership of Henderson . The Next morning , everything was fixed with quick and professional approach , thank you ! More

by Svetlana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2022 -

Lexus of Henderson responded

Thank you for the great review, Svetlana! We are so glad to hear that you had a successful service experience. Drive safely, and we hope to see you back at Lexus of Henderson!

July 23, 2022

Professional, competent, and efficient. They do not look for things to fix or try to sell you services that are not needed. More

by STREBELG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

July 22, 2022

Professional, quick, and friendly. Clean inside and out. My service consultant, David, was great. Thank you guys More

by taylor102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
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Jul 24, 2022 -

Lexus of Henderson responded

Thanks for your praise, Taylor! We're thrilled David and the rest of the team offered excellent, thorough service that shaped a positive experience. Many safe and happy miles from everyone at Lexus of Henderson!

July 20, 2022

Service people are courteous professional and capable. But prices are high for example $500 to upgrade the vehicle GPS. More

by CAROLYN.YUCHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2022 -

Lexus of Henderson responded

Hi Carolyn - We strive to offer competitive prices in the current market, so we do appreciate this feedback. Thank you for sharing with us, and we hope to see you back down the road. Until then! -The Lexus of Henderson Team

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