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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,957 Reviews

4,957 Reviews of Lexus of Henderson - Service Center

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May 09, 2022

Our service adviser, Stephen was very helpful and gave us excellent and fast service. We were very pleased that they provided a loaner car for us to use while they serviced our vehicle. More

by kcwills1360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
May 10, 2022 -

Lexus of Henderson responded

Thank you for sharing your positive feedback about Stephen and the team! We are grateful to have you as a Lexus of Henderson customer and we look forward to the next opportunity to assist you.

May 09, 2022

The service was good, but not the excellence I seen in the past. Had to go ask about my vehicle status and found it waiting for me and my service coordinator no where to be found. More

by GAICHESHIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Lexus of Henderson responded

I'm sorry your service didn't live up to our high expectations. I will share this review with my team so we can improve our communication going forward, but if there's anything else we could've done better, please let us know. I hope your next visit earns that fifth star. Craig Kelly - Service Director - 702-228-7736

May 09, 2022

I brought my vehicle into Lexus of Henderson for service. Found out that a new battery was needed. In just over an hour my new battery was Installed and my car was repaired. More

by Cathie Ringhofer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
May 10, 2022 -

Lexus of Henderson responded

Cathie, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

May 08, 2022

Great service, very polite to customer, also give good choices to select what I want to save me money during this difficult time. Thanks More

by FFJUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

May 06, 2022

Nice people. Done on time. Never can understand why they have to move my seat…. More

by AWREDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler H
May 18, 2022 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Lexus of Henderson team. We apologize for the inconvenience regarding your seat and will be sure to keep this feedback in mind moving forward. If there is anything more we can do to assist you, please feel free to reach out. Best, Craig Kelly - Service Director - 702-228-7736

May 05, 2022

Very nice service people helpful and friendly. Made me feel very comfortable. Very satisfied Good job More

by tamiakadeuce
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

Lexus of Henderson responded

It is gratifying to hear that you had such a positive experience with our team! Thank you for choosing Lexus of Henderson and for stopping by to leave a review. Have a wonderful day!

May 03, 2022

Lexus Henderson never fails. Every service appointment with my cars (Lexus and Toyota), I get supreme excellent service from Dave and everybody else. Craig assisted with the rece More

by Leelee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave, Craig
May 03, 2022 -

Lexus of Henderson responded

What a great review! We are thrilled that you can trust our Lexus of Henderson team to provide consistently excellent service. Thank you for sharing so many kind words about Dave, Craig, and the rest of our crew. We appreciate your continued support and loyal business. Have a wonderful day!

May 02, 2022

I came early and was seen early. Lexus service did a good job . Nice to see a new coffee machine More

by TSTONE4447
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

May 01, 2022

Very friendly, detailed explanation of work to be done. Fast and efficient service. I will always bring my car at Lexus Henderson. More

by VEDASTOMARTINEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your support and are so glad to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

May 01, 2022

Everyone is extremely pleasant and courteous. They seem to go over and beyond call of duty. More

by V.SULLIVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
May 02, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

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