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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,029 Reviews
Call Service Center (702) 228-7736

5,029 Reviews of Lexus of Henderson - Service Center

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June 27, 2022

Staff was friendly and inviting. Facility was clean. Drip off was super fast. Thank you. More

by DENEELHC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2022 -

Lexus of Henderson responded

Thank you for your review! We're delighted our team welcomed you with quick service and clean facilities. We hope to see you again at Lexus of Henderson!

June 25, 2022

The whole experience was wonderful from making the appointment by phone to being greeted by David Torrella, our service manager to taking a ride with the shop manager to replicate the noise the car wa More

by LPETERS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
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Jun 27, 2022 -

Lexus of Henderson responded

Thanks for your glowing review! We're delighted David and the rest of our team welcomed you with excellent, attentive service at every step of the process. We're glad we could offer a loaner vehicle, a fast quote on the work, and return your car cleaned and repaired. We look forward to working with you again at Lexus of Henderson!

June 25, 2022

Excellent experience Was kept updated on status of repair work Very accommodating of my schedule More

by angiehonsberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaycee
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Jun 27, 2022 -

Lexus of Henderson responded

Angie, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

June 23, 2022

Everyone I spoke with was helpful and I felt they cared about my situation. My car broke down 4 days before my mom’s funeral. They were helpful and very kind. More

by kfortier50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2022 -

Lexus of Henderson responded

Thank you for this feedback. We are glad that our team could assist in this challenging situation. Our thoughts are with you.

June 22, 2022

Service was good. Repairs where fine and needed. But they gave me the car back filthy. They didn’t wash it. Dirty, grease, tree sap. The repair did take several day More

by Bob F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Wheeler
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Jun 30, 2022 -

Lexus of Henderson responded

Bob, I apologize for the state of your vehicle upon receiving it. We strive to deliver seamless and accommodating service, and it is concerning that we left the wrong impression. I would appreciate the opportunity to speak with you to see what more I can do to improve your experience. If you are willing to discuss this further, please feel free to reach out. Best, Craig Kelly - Service Director - 702-228-7736

Jun 30, 2022 -

Bob F responded

Hi Craig, thank you for your response. You will have the opportunity to make it right / clean soon. My 40k service will be done soon. The repairs are fine. We where just surprised it was given back to us looking so dirty.

Jul 01, 2022 -

Lexus of Henderson responded

Thank you, Bob - please reach out to me when scheduling, so that I can ensure you are taken care of. Best, Craig Kelly - Service Director - 702-228-7736

June 22, 2022

Excellent friendly service very reasonable and efficient I love Lexus of Henderson they treat me like family. More

by Former Customer of Huntignton Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2022 -

Lexus of Henderson responded

This review is music to our ears! It is always our pleasure to work with you and we look forward to welcoming you back to Lexus of Henderson for a long time to come. Have a wonderful day!

June 21, 2022

Very professional. Excellent service and timely. Very satisfied Wiil be back for sure. Service team all very professional More

by oreraider65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
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Jun 22, 2022 -

Lexus of Henderson responded

We are proud to have earned your continued business and your great review! Thank you from all of us at Lexus of Henderson and safe travels until we see you again.

June 21, 2022

Setting up appointment was easy and sent me reminders was in and out quickly and team was thorough and pointed out necessary fixes. More

by HNCN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate
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Jun 22, 2022 -

Lexus of Henderson responded

Thanks for your review! We're glad to hear our appointment scheduling process was straightforward and offered helpful communication. We're also delighted that the Lexus of Henderson team delivered efficient, detailed service work on your vehicle. Have a wonderful day!

June 20, 2022

Great service, very friendly people, and reasonable cost. I keep wanting to return based on this. More

by ADSTROUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with us. Drive safely, and we hope to see you back again at Lexus of Henderson!

June 17, 2022

Service team keeps me updated while my car in in the shop. Good with loaner cars. The loaner I got this time was a NX. Might consider in future. Nate & Stephen have been very helpful each time. More

by LAL89140
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate & Stephen
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Jun 17, 2022 -

Lexus of Henderson responded

Nate, Stephen, and the entire Lexus of Henderson team have been humbled by your glowing review. It is great to see that our team is going above and beyond to keep you coming back to us. Thank you so much for choosing Lexus of Henderson and we will see you next time!

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