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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,957 Reviews

4,957 Reviews of Lexus of Henderson - Service Center

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April 24, 2022

Service assistant was polite & knowledgeable he explained the service both before and after the fact. We were provided with the paperwork relating to our service and escorted to our vehicle. More

by RLMLHOME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

April 22, 2022

Henderson Lexus gives outstanding service. Very friendly and professional. Quality of service is great. Thank you! More

by blake42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Lexus of Henderson responded

Thank you for the great review, Blake! We are so glad to hear that you had a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

April 21, 2022

As always, my visit to the dealership was smooth and pleasant. My issues were taken care of quickly and done well. Tyler is always pleasant to work with and still one of the kindest humans I’ve ever mee More

by bburchette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heisman
Apr 21, 2022 -

Lexus of Henderson responded

Thank you for sharing this feedback about your recent visit to Lexus of Henderson. We are delighted that Tyler made it a five-star-worthy experience! We look forward to our continued relationship.

April 21, 2022

Wonderful service. The courtesy and professionalism encountered at Lexus of Henderson ending up making a car repair event so pleasant and so informative that I’m able More

by Jan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Pettit (Service Manager) and Shannon (Customer Appt
Apr 21, 2022 -

Lexus of Henderson responded

Jan, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

April 20, 2022

Stephen Diem arranged for Fast efficient service, and nicely cleaned interior and exterior of the car. More

by bprmn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Apr 20, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Stephen and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

April 20, 2022

The staff are very nice and courteous. The facility itself is very clean. They even have a mini fridge where you can get soda & bottled water plus a coffee machine. This dealership is one More

by TLUISTRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Petitte
Apr 22, 2022 -

Lexus of Henderson responded

Thank you for the excellent feedback about our service and facilities! It means so much to know that you're a satisfied customer. Safe driving from all of us at Lexus of Henderson!

April 16, 2022

Service team did good job , on time and efficient; my advisor Stephen Diem is nice guy and professional More

by xdonlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Lexus of Henderson responded

It is terrific to hear about your experience with Stephen and the team! We are happy to have you as a Lexus of Henderson customer and we look forward to your next visit. Drive safely!

April 15, 2022

As always, the service and wait times were excellent! I was kept apprised of the findings and condition of my vehicle during my wait. Nate was pleasant, courteous, and professional! Regards, Ms. Lydi More

by LYDIASHOOPMAN
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Lexus of Henderson responded

Thank you for taking the time to share your experience so others can see what it's like to be a guest at Lexus of Henderson! Providing an excellent customer experience is our number one priority, so we are thrilled to hear you had a great visit with Nate. Drive safely, Linda!

April 14, 2022

Overpriced for oil change, missed the nail in my tire when I asked them to check the tire for low air. More

by RRIMBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Lexus of Henderson responded

We want our customers to feel confident in the work we perform on their vehicles and I will be speaking with our team in an effort to provide our guests with better quality service in the future. As for your pricing, I am sorry to hear you're not satisfied and I would appreciate a chance to go over your recent visit so we can answer any questions you may have. Please let me know if there is anything I can do for you. Thank you, Craig Kelly - Service Director - 702-228-7736

April 13, 2022

Great experience with the service department! Tyler was friendly and took care of everything quickly! More

by Gina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Apr 13, 2022 -

Lexus of Henderson responded

Gina, it's fantastic to hear that Tyler and the service team took such great care of you! Thank you for your business and excellent review - we sincerely appreciate the support.

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