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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,953 Reviews

4,953 Reviews of Lexus of Henderson - Service Center

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January 05, 2022

Communication is lacking between initial service person and the service writer. My needs were not translated. The service writer kept up with me via text. I was offered a ride home and back, but no loaner More

by Smileynikx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David, Service Writer
Feb 24, 2022 -

Lexus of Henderson responded

I am very sorry to hear that our communication fell short during your visit. We strive to make the experience easy and efficient for our guests and it is disappointing that we missed the mark. I want to ensure that all your service needs are addressed by our team, so please reach out to me directly and I will be happy to help. Thank you, Craig Kelly - Service Director - 702-228-7736

January 05, 2022

Excellent service. The service department work on my card and we’re able to take care of the problem with my car. The batter was replaced and I was able to have my car the next day. More

by SANDRITQM
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name.
Jan 06, 2022 -

Lexus of Henderson responded

We are happy to hear that you and your vehicle were so well taken care of! Thank you for trusting Lexus of Henderson with your business, we hope to welcome you back again down the road.

January 05, 2022

Jayce was very helpful. Excellent service and detailing Jayce was very helpful. Excellent service and detailing of my Lexus. A service car was also provided. More

by MILA_O_HAMILTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Jan 06, 2022 -

Lexus of Henderson responded

Thank you for taking the time to review us, Mila! We are thrilled to hear that you had such a successful service experience working with Jayce and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

January 05, 2022

David always makes it a great experience! He is responsive, knowledgeable and answers all my questions timely. More

by NOEMIH20YO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
Jan 06, 2022 -

Lexus of Henderson responded

Thank you for your confidence in David and our team! We are happy to have you as a Lexus of Henderson customer and we look forward to welcoming you back next time.

January 02, 2022

As usual, service was outstanding. My scheduled check up was completed timely and with care. Thank you Lexus of Henderson! More

by SKYLAYNE4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Lexus of Henderson responded

We are glad to hear that we have provided you with outstanding service at Lexus of Henderson! Thank you for taking the time to leave us a rave review, and we'll see you next time!

December 31, 2021

Great service, customer care,and experience. Great technical knowledge. Service manage Dave is the best. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave service mgr. 5 stars
Jan 03, 2022 -

Lexus of Henderson responded

Thank you for taking the time to review us, Joe! We appreciate your support and are happy to hear that you had such a successful service experience working with Dave. Drive safely, and we hope to see you back at Lexus of Henderson!

December 31, 2021

Fast and easy, very happy, definitely will come back for future service, and future purchase, More

by LUONG1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Lexus of Henderson responded

Feedback like yours lets us know we're making all the right moves when it comes to great customer service. Thank you so much for choosing Lexus of Henderson. Drive safely!

December 31, 2021

Awesome great service fantastic communication service calls timely services friendly friendly staff scenario very clean area love the coffee More

by gugusushi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Lexus of Henderson responded

It's wonderful to hear you had such a successful visit to Lexus of Henderson for service! We're grateful for your 5 star rating, and we hope next time you need automotive care, you'll stop by again!

December 31, 2021

Very nice employees and good service work done, with great customer service and good communication with customer. More

by kaufmanandrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Jan 03, 2022 -

Lexus of Henderson responded

Thank you for the great review, Andrea! We appreciate your feedback and are happy to hear that you enjoyed your experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

December 31, 2021

Professional, courteous, customer service exceptional. Service Rep Tyler has always been a person who understands the customer needs. Great experience! More

by APARKERJR04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler - Service
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