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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,017 Reviews
Call Service Center (702) 228-7736

5,017 Reviews of Lexus of Henderson - Service Center

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March 17, 2022

When Lexus USA refused to help me, Lexus of Henderson stepped up and made the problem right. They will get my continued business. David and Craig were great to work with. More

by matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
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Mar 17, 2022 -

Lexus of Henderson responded

Matt, thank you for the great review! We want the best for our guests, and it means a lot to hear that this was reflected in your time working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

March 15, 2022

Jay was very professional and courteous and kept me up to date on the whole process,GREAT customer service. More

by anthony.fields@unlv.edu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
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Mar 16, 2022 -

Lexus of Henderson responded

Anthony, thank you for sharing your great review of Jay and the team! We appreciate your support and we hope to see you at Lexus of Henderson for your future service needs.

March 15, 2022

They were kind enough to look at my car without n appointment on a Saturday ! Very kind More

by JKEWBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Mar 16, 2022 -

Lexus of Henderson responded

It was our pleasure to assist you! Thank you for choosing Lexus of Henderson and for stopping by to share a great review. We hope to have the opportunity to work with you again down the road!

March 14, 2022

Fast, friendly & exceptionally customer focused. David Torrella always superb makes it easy - world class service. More

by DCINLV
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
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Mar 14, 2022 -

Lexus of Henderson responded

Fast, friendly, and customer-centric is exactly how we want our service to be! Thank you for the fantastic review and for taking your business to Lexus of Henderson - we wish you safe travels till we see you next!

March 13, 2022

Excellent communication! I was kept aware and up-to date of the progress of the repair. Car was finished and in perfect condition. More

by nevadaliz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce!
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Mar 13, 2022 -

Lexus of Henderson responded

We are always happy to help you out! Thanks for supporting Lexus of Henderson and we'll see you next time!

March 12, 2022

Great serviced, clean waiting room,free breakfast, nice people, good products and fast serviced. Free car wash More

by ESMERALDA_BARNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2022 -

Lexus of Henderson responded

Esmeralda, we're smiling hearing how positive your Lexus of Henderson experience was! We're always happy to go the extra mile for our guests, and it's fantastic that you appreciate our efforts. Thank you for your supportive review, and we hope to see you back again down the road!

March 12, 2022

Great service! Friendly and outgoing staff! They kept me informed every step of the way! And provided a loaner vehicle (free of charge) while my vehicle was getting More

by Shirley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Petitt
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Mar 12, 2022 -

Lexus of Henderson responded

Shirley, we aim to make servicing your vehicle simple and straightforward, and we're happy to hear we're hitting the mark! Thank you for putting your trust in Lexus of Henderson, and we look forward to your next stop by!

March 12, 2022

Jayce Messer is one of you most valuable asset. He doesn’t rush or make you feel like you’re bothering him. -Marclem Hernandez More

by MALAHERNANDEZ_328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer (not Craig Kelly)
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Mar 13, 2022 -

Lexus of Henderson responded

Jayce is certainly one of the best in the business and we are thrilled to see that you had the chance to work with him, Marclem. Thanks for choosing Lexus of Henderson and we'll see you next time!

March 11, 2022

Tyler and his team are always very helpful and give me the best deal available. My car runs and looks great when I pick it up. More

by angela32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler in Service
Report | Print
Mar 13, 2022 -

Lexus of Henderson responded

Angela, it's excellent to hear that you know Tyler and the team have your best interest at heart. We're honored that you've chosen Lexus of Henderson to be your service provider, and we wish you safe travels until we see you next!

March 09, 2022

Steve never disappoints. He makes sure I’m taken care of and always keeps me updated on what’s going on with my car; thank you Steve! More

by Twiggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve D
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Mar 10, 2022 -

Lexus of Henderson responded

We're glad Steve and the rest of the Lexus of Henderson service team never let you down! Thank you for your kind words and for taking the time to share - we wish you many safe travels till we see you next!

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