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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,948 Reviews
Call Service Center (702) 228-7736

4,948 Reviews of Lexus of Henderson - Service Center

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December 27, 2021

Every time I have to have a service done on my car David’s team never fails on delivering outstanding service. Kudos!!! More

by IHOPBUDDY12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David from service department
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Dec 28, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with David. Drive safely, and we hope to see you back at Lexus of Henderson!

December 26, 2021

I made an appointment and was accommodated right away at my convenience. It took awhile for them to let me know the service was done because the guy was held up talking to another customer for a long time. More

by rviernes117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2021 -

Lexus of Henderson responded

It is great to hear that our team was accommodating and wonderful to work with. We're glad to have your confidence in our work, and we appreciate your business greatly! See you again next time here at Lexus of Henderson!

December 26, 2021

Service is impeccable, they do a great job of feeling important even though they’re always busy More

by HGANDALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
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Dec 26, 2021 -

Lexus of Henderson responded

We're glad to hear you have such confidence in our work. Thank you for the excellent feedback and for trusting the Lexus of Henderson team with your business!

December 26, 2021

Excellent staff and customer service. They have always been so helpful . Excellent service always with them More

by CYNEHAGULATY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2021 -

Lexus of Henderson responded

We're so happy to hear we never let you down. Thank you for the amazing review and for being a Lexus of Henderson customer!

December 26, 2021

They did a good job. Got me a rental car too with super late notice so that made me happy More

by BS_97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2021 -

Lexus of Henderson responded

We were pleased to ensure you had a rental car while we serviced your vehicle. We put our customers first here at Lexus of Henderson, and your five-star review made our day. See you soon!

December 25, 2021

No follow up, first time ever there. Had to make all the contact myself. Never got a call back unless I initiated and still waiting for a quote. More

by Seb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who Craig Kelly is. But that is exactly the problem.
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Feb 24, 2022 -

Lexus of Henderson responded

Seb, I am very sorry to hear that you didn't receive the attentive communication and care we pride ourselves on. I assure you that your business is important to us and we would be grateful for another opportunity to assist you. Please don't hesitate to reach out to me directly when you get the chance. Thank you, Craig Kelly - Service Director - 702-228-7736

December 23, 2021

Jayce is always so helpful and getting my car the right customer care. He is a great service manager and I love his professionalism and kindness. More

by Kristina Culpepper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
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Dec 23, 2021 -

Lexus of Henderson responded

Kristina - We are delighted to hear that Jayce took excellent care of you and your vehicle. Thank you for stopping by to post a review! All of us at Lexus of Henderson wish you safe travels.

December 23, 2021

Friendly fast service as always.. David was great!!! Experienced and knowledgeable another reason why I prefer Lexus of Henderson!! More

by n2kboyi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David from service dept
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Dec 27, 2021 -

Lexus of Henderson responded

We really appreciate your continued business and your great review! Thank you for choosing Lexus of Henderson and for highlighting David's top-notch work. We look forward to your next visit!

December 23, 2021

The service team is always exceptional, from the moment you call to schedule to the time your car is ready! I’ve been taking my cars here for years and the service has always remained great! I truly feel More

by AMYAMY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2021 -

Lexus of Henderson responded

Hi Amy - Thank you for choosing Lexus of Henderson for your service needs! Your confidence in our team means a lot to us and we look forward to welcoming you back next time.

December 23, 2021

Timely. On schedule. Helpful with finding outside resources. Carwash and inspection pre could be improved. More

by melanie6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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