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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,939 Reviews
Call Service Center (702) 228-7736

4,939 Reviews of Lexus of Henderson - Service Center

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December 11, 2021

I think Lexus IS great. Although they weren’t able to fix the scratches on my car they always provide a rental when you drop off your vehicle. Not many dealers can or will do that. I will stay with Lexus jus More

by nikkimascola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Lexus of Henderson responded

We'll always do all we can to accommodate you while we take care of your service needs, Nikki! We apologize that we weren't able to do more about the scratches on your vehicle, but we would be happy to discuss a strategy for what can be done about them in the future. We appreciate your confidence in the Lexus of Henderson team, and we hope we'll see you back again down the road!

December 11, 2021

My ES 350 headlights were foggy. The restoration wasn’t great but an improvement. The customer service was excellent. More

by Pinkese77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us with your feedback. While I am pleased our commitment to customer service stood out to you, I'm a bit disappointed that your overall service left you wanting more. I will certainly address these concerns with our team so we can continue providing our high standard of care moving forward. In the meantime, please feel free to reach out if there is anything I can do to improve your experience. Thank you, Craig Kelly - Service Director - 702-228-7736

December 11, 2021

This dealership is outstanding. I’ve been very happy with the service. Tyler is very professional. More

by GMCALLISTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler in the service department.
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Dec 13, 2021 -

Lexus of Henderson responded

Your satisfaction is our ultimate goal! We're so grateful that you stopped by to leave Tyler and the Lexus of Henderson team a shoutout, and we hope you'll be back next time an automotive need arises!

December 10, 2021

Came in for 20,000 mile service, Tyler efficient and friendly. Was in and out in approximately 1 1/2 hour. Great service friendly staff. More

by RX350 Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tylet
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Dec 12, 2021 -

Lexus of Henderson responded

It's fantastic to hear that Tyler made your 20,000 mile service visit swift and simple. We're proud to provide efficient service with a smile at Lexus of Henderson, and we look forward to our next chance to do so!

December 10, 2021

The service was exceptional. They found the error code and repaired, then fixed several other serious issues thatvotherwise would have gonevunnoticed. They provided a courtey car for the entire fepair. Th More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason my service mager was exceptionally professuonal and easy to work with.
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Dec 13, 2021 -

Lexus of Henderson responded

Ron, exceeding your expectations is always a top priority! We're happy to hear that our team's thorough care gave you confidence and that we could get you safely and swiftly back on the road. From all of us at Lexus of Henderson, thank you for your business, and drive safely until we see you next!

December 10, 2021

Great service. Very knowledgeable staff. Tyler is awesome. Perfect service every time. Lexus for life. Thanks. More

by DEALTIME2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Dec 10, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share your positive review of Tyler and our team! We are happy to have you as a Lexus of Henderson customer and we look forward to welcoming you back next time. Have a wonderful day!

December 10, 2021

Very nice service and overall experience.Everybody was Very nice service and overall experience. Everybody was kind and willing to help me. Thank you More

by Nikideyanov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2021 -

Nikideyanov responded

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Dec 12, 2021 -

Lexus of Henderson responded

It's our pleasure to assist you with all your automotive needs at Lexus of Henderson, and we can't tell you how much we enjoy receiving your positive feedback. We're so grateful for your business, and we hope you'll continue to rely on us for outstanding automotive care!

December 10, 2021

Jayce and the service people are very professional. They offer to make my life easier before i can even ask for it. More

by Marie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
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Dec 12, 2021 -

Lexus of Henderson responded

Marie, we genuinely want the best for our guests, and it's lovely to hear that Jayce and the Lexus of Henderson team have proven that to you. Your feedback means so much to us, and we look forward to lending a hand with your service needs in the future!

December 10, 2021

Easy drop off and pick up. Staff was very friendly and communicative. We were kept updated by text throughout the process. More

by Lief H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2021 -

Lexus of Henderson responded

Keeping our guests informed throughout the service process is always a top priority, and it's great to hear we're hitting the mark. Many thanks for trusting the Lexus of Henderson team to take care of all of your automotive needs, and we look forward to your next visit!

December 09, 2021

The service department is awesome. They are so efficient and pleasant. It makes it very simple to service your vehicle. Keep up the great customer service ! More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Dec 10, 2021 -

Lexus of Henderson responded

We're glad your service visits never disappoint, Lisa. Thank you for the excellent feedback and for trusting Lexus of Henderson with the job - we'll see you again next time you need us!

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