Lexus of Henderson - Service Center

Great service but more importantly honest people. They mis diagnosed my problem and owned up right away and took of it. mis diagnosed my problem and owned up right away and took of it. More

This dealership is wonderful. As usual, David T was through, honest, and respectful. I will return at 30000 miles for my next service. Keep up the Great work. through, honest, and respectful. I will return at 30000 miles for my next service. Keep up the Great work. More

I saw a warning light on the dashboard. It kind of looked like a tire warning. I checked the tires visually and the tires seemed fine. My wife then drove the car while I was the passenger. I read the User Ma like a tire warning. I checked the tires visually and the tires seemed fine. My wife then drove the car while I was the passenger. I read the User Manual and I got concerned that the warning light was for the braking system. So we went back home. By then, the front left side tire was flat. I changed the tire, but the light did not go off. I got concerned enough to call Lexus Service and Lexus Roadside Assistance. The car was towed to the dealer and the next day Lyft drove me to the dealer. The flat tire was replaced and the brakes had no problem. When I got home I more carefully read the User Manual and saw that the tire and brake icons are similar enough to confuse me in the dark in an emergency. If the icons can't be made clearer, they should at least not be put side by side directly under the Ready indicator on the dashboard. More

Lexus was able to replace my battery d/t low power. Very efficient and was completed with an hour. Warranty explained to me. I purchased a replacement. Car started with out issues. efficient and was completed with an hour. Warranty explained to me. I purchased a replacement. Car started with out issues. More

Water spots on my LEXUS, the items in the back in different spots, the key fob container on the floor of the driver side, who know what other damages there are. different spots, the key fob container on the floor of the driver side, who know what other damages there are. More

Tyler, steven and Jace always make me feel welcome and special. I find them profesional, friendly, courteous and trustworthy. special. I find them profesional, friendly, courteous and trustworthy. More

Absolutely LOVE this team. I have to drive 45 mins to get clear across town to them, while I work 10 min from the other Lexus, but the experience and care is SO worth it! clear across town to them, while I work 10 min from the other Lexus, but the experience and care is SO worth it! More

The dealership handled my 10000 terrific. Fresh coffee while I waited. Everything taken care of. And was there about a hour. while I waited. Everything taken care of. And was there about a hour. More

I brought my car in for repair of a tire that shredded after three months and was under warranty. It took eight days for service to get back to me. When they did, they told that they would only be respo after three months and was under warranty. It took eight days for service to get back to me. When they did, they told that they would only be responsible for the tire itself and that Lexus does not warranty tires. When the tire shredded, the sensor went with it and there was damage to my rear side panel. Finally, after two weeks the sales manager called me back and said that they were only paying for the tire and not anything else and I needed to bring back the loaner car. My relationship and payment went to Lexus, not a tire company. To say that Lexus does not warranty tires is a terrible statement. The sensor was lost when the entire tire shredded off of my car and think that Lexus would not replace that is an abomination. Buying a hundred thousand dollar automobile you would think that a company would not be that petty. After this incident and I was picking up my car, David Torrela called me and said that a check engine light went on so they needed to research the cause. A day later he called me and said to diagnose the problem, it would cost me $4,400 and that the fix could cost up to another 15 plus thousand. So a total of $20,000. I never had an issue with the check engine light. The coincidence of this is unbelievable. I decided at that point to buy a new car (RX 350). My trade in value was severely compromised because of this issue that they did not truly know, but I took a significant decrease on the trade in value of the car. I lost a great deal of respect for the service at Lexus. By the way, I also contacted national Lexus Customer service and they basically did nothing for me. Not a great way to engage customers and retain business. I would be happy to talk with someone about this in the hope that my trade in could be increased or be compensated for this terrible experience. Thank you, Sam Kaufman More

I went in without an appointment and was able to leave my car for spark plugs replacement. I also was given a loaner so I wasn’t stuck at home. Everything was very helpful and courteous! car for spark plugs replacement. I also was given a loaner so I wasn’t stuck at home. Everything was very helpful and courteous! More