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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,011 Reviews
Call Service Center (702) 228-7736

5,011 Reviews of Lexus of Henderson - Service Center

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January 13, 2022

Lexus of Henderson has treated me like a VIP client every visit I’ve had with them since I purchased my 2016 RX 250 brand new in 2016. The service advisors are friendly, helpful, informative, and always look More

by JenHorak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler is also five stars! In addition, the person in customer service who booked my service & my loaner car was exceptional!
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Jan 13, 2022 -

Lexus of Henderson responded

Thank you for the great review, Jen! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely in your 2016 Lexus RX 250, and enjoy it! We hope to see you back again down the road!

January 12, 2022

The service technician never did as I requested and my car never got repaired. I think that he should be terminated or placed in another position. More

by ramontewesley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen diem
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Feb 24, 2022 -

Lexus of Henderson responded

Ramon, I apologize for your disappointing experience. We strive to deliver seamless and knowledgeable service, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you so I can better understand what happened here and see what I can do to help fix things. If you are willing to discuss this further, please give me a call directly. Thank you, Craig Kelly - Service Director - 702-228-7736

January 11, 2022

Great communication throughout the whole service. I was in and out when dropping off and picking up my vehicle. More

by catrina.evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2022 -

Lexus of Henderson responded

Thank you for taking the time to review us, Catrina! We are so glad to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

January 09, 2022

Great service. The service personnel are knowledgeable and very helpful. The waiting areas are comfortable and well-maintained. More

by moi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
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Jan 10, 2022 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back next time!

January 09, 2022

Good service area. I have a problem with your payment system. Don't text me anything about payments. Just send me the bill & I will.pay it. Jay Sackstein. More

by MSACKSTEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2022 -

Lexus of Henderson responded

Thanks for taking the time to leave us this feedback. I will share your concerns with the rest of our team, as it is never our intention to make things difficult for our valued customers. If we can do anything else for you, let us know. Craig Kelly - Service Director - 702-228-7736

January 08, 2022

Very professional. The loaner car was ready so my drop off was quick and efficient. Ditto for picking up my car. David my service advisor Was fantastic. More

by jamesscott662
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2022 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with David and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

January 06, 2022

My service advisor Jayce was great. He kept me informed through the entire process. Great service! More

by Geesco32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
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Jan 06, 2022 -

Geesco32 responded

👍

Jan 06, 2022 -

Geesco32 responded

Good

Jan 07, 2022 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with Jayce and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

Jan 07, 2022 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with Jayce and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

January 06, 2022

David T in service is the main reason we love Lexus . Amazing service and prompt communication.. I have been been with Lexus of Henderson for their outstanding service More

by Janapati89052
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David T
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Jan 06, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that David went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Lexus of Henderson!

January 05, 2022

Excellent service. The service department work on my card and we’re able to take care of the problem with my car. The batter was replaced and I was able to have my car the next day. More

by SANDRITQM
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name.
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Jan 06, 2022 -

Lexus of Henderson responded

We are happy to hear that you and your vehicle were so well taken care of! Thank you for trusting Lexus of Henderson with your business, we hope to welcome you back again down the road.

January 05, 2022

David always makes it a great experience! He is responsive, knowledgeable and answers all my questions timely. More

by NOEMIH20YO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
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Jan 06, 2022 -

Lexus of Henderson responded

Thank you for your confidence in David and our team! We are happy to have you as a Lexus of Henderson customer and we look forward to welcoming you back next time.

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