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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,998 Reviews
Call Service Center (702) 228-7736

4,998 Reviews of Lexus of Henderson - Service Center

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December 15, 2021

I did have a pleasant experience with my Appointment. However the following day . My car started to make noise . I did call and will have to bring it back in. That was a little disappointing. More

by VLB5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2021 -

Lexus of Henderson responded

We are pleased that your appointment went well, but we are also disappointed that your vehicle started to make noises after this visit. We'd like to help you at a time that's convenient for you, and we apologize for any inconvenience this second visit will cause. Best, Craig Kelly - Service Director - 702-228-7736

December 15, 2021

New to area and recd courteous and efficient service on our vehicle. Comfortable waiting areas and refreshments available. Wifi is weak but service of our vehicle was the real purpose of visit. Will be bac More

by ADK3MAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us with your very important feedback! We're pleased to hear that your service visit was able to go off without a hitch and we look forward to seeing you back at Lexus of Henderson soon. Take care!

December 14, 2021

Excellent customer service. pleasant and informative staffs. Pleasant experience. Very organized. Coffee is great. Thanks More

by cecilia_cipriano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2021 -

Lexus of Henderson responded

Thank you for the great review, Cecilia! We appreciate your business and are thrilled to hear that you had such an outstanding service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

December 14, 2021

Great service!! Had my tires installed with ease!! Thank you Jayce from the service department. More

by GAFI1821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
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Dec 14, 2021 -

Lexus of Henderson responded

We appreciate you coming to Lexus of Henderson for your tire installation and are delighted to hear that Jayce delivered five-star service. Thank you so much for posting a great review!

December 13, 2021

You can always count lexus of henderson , for they provide excellent service with hight expectations so adding professional service from your service team. Thank you Lexus. More

by RAMIREZ.RUBEN81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2021 -

Lexus of Henderson responded

We're glad you can always count on the Lexus of Henderson team, Ruben! Thank you for the fantastic review - we deeply appreciate your support and business.

December 12, 2021

I’m very pleased with Lexus of Henderson!Excellent I’m very pleased with Lexus of Henderson! Excellent customer service. I have been going to this location for many years, and the service is outstand More

by Ileana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David P Torrella
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Dec 13, 2021 -

Lexus of Henderson responded

We're glad that the Lexus of Henderson team was great to work with! Thank you for recommending us to others, and we'll see you again next time you need us!

December 12, 2021

The service is awesome, you’re treated like family when you visit. And it’s very clean More

by Coach_girl82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
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Dec 13, 2021 -

Lexus of Henderson responded

Thanks for reviewing Lexus of Henderson! We appreciate your confidence in our team's service work.

December 11, 2021

The team here was courteous and accommodating. They went above and beyond during this visit. More

by Emadlr55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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Dec 13, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

December 11, 2021

The issues I had were resolved so I was very happy. My service provider Tyler was great More

by DORISM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Report | Print
Dec 13, 2021 -

Lexus of Henderson responded

We appreciate your confidence in our team, and it's great that we could resolve your issue in a timely way. --The team at Lexus of Henderson

December 11, 2021

I think Lexus IS great. Although they weren’t able to fix the scratches on my car they always provide a rental when you drop off your vehicle. Not many dealers can or will do that. I will stay with Lexus jus More

by nikkimascola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2021 -

Lexus of Henderson responded

We'll always do all we can to accommodate you while we take care of your service needs, Nikki! We apologize that we weren't able to do more about the scratches on your vehicle, but we would be happy to discuss a strategy for what can be done about them in the future. We appreciate your confidence in the Lexus of Henderson team, and we hope we'll see you back again down the road!

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