Back

Lexus of Henderson - Service Center

Henderson , NV

4.8
4,966 Reviews

4,966 Reviews of Lexus of Henderson - Service Center

Sort by
November 20, 2021

$180 for an oil change is outrageous. Even for synthetic. Was informed they raised prices to be equal to the other luxury dealers. More

by ERICMICHAELNOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2021 -

Lexus of Henderson responded

Hi Eric - I'm sorry to hear that you're not satisfied with your recent service visit. We do our best to keep our pricing reasonable and reflective of the quality of our care and our products. Your satisfaction is extremely important to us, so we would be grateful for the chance to speak with you about your visit. Please consider reaching out wherever you are next available. Kindly, Craig Kelly - Service Director - 702-228-7736

November 20, 2021

Service was excellent as always. This dealership is always accommodating, courteous and friendly. I am always pleased with their service. More

by METCOFF53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Lexus of Henderson responded

We appreciate the kind review! Hearing that you are so confident in the Lexus of Henderson team to get the job done made our day. Drive safely, and we hope to see you back again down the road!

November 20, 2021

We are always treated well and the service is great. The service personal always are caring. More

by LYABARRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2021 -

Lexus of Henderson responded

Thanks for the review of Lexus of Henderson! We're glad to hear that our team took care of you!

November 20, 2021

Excellent vehicle service and customer service! We can trust in Lexus every time. Thank you! More

by LOMBAT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Nov 20, 2021 -

Lexus of Henderson responded

Thanks for the 5-star review of Lexus of Henderson! We look forward to taking care of you next time!

November 19, 2021

Stephen was courteous and competent. Friendly too. I'd like to make him my service Manager More

by kgkeller426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen diem
Nov 19, 2021 -

Lexus of Henderson responded

We're glad you enjoyed your work with Stephen, and we'll be sure to pass the compliments along! Thank you for taking your maintenance needs to Lexus of Henderson - we are happy to help you again down the road. Be well!

November 19, 2021

From the Attendant outside, Anthony Salazar to my Service Writer, David Torella, all were extremely professional, courteous, efficient, polite and above all patient with any questions that I had. Excellen More

by Bogie315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Nov 20, 2021 -

Lexus of Henderson responded

Thanks for trusting our team to get the job done. We look forward to your next visit to Lexus of Henderson!

November 19, 2021

Everything went perfectly, as usual. Work was done on time. Employees were courteous, knowledgeable and efficient. More

by LENDRUIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2021 -

Lexus of Henderson responded

Thanks for trusting us to get the job done! We look forward to seeing you next time! - Lexus of Henderson

November 19, 2021

The service was quick and everything was performed as quoted. Service rep David was very helpful. Thank you, More

by WAYNEKINTZLE1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
Nov 20, 2021 -

Lexus of Henderson responded

We're so glad we exceeded your expectations, Wayne! David and the Lexus of Henderson team are grateful for your patronage, and we hope you'll visit us for service again down the road!

November 19, 2021

Experience at Lexas was excellent. So sad to learn of Jay’s passing. Such a tragic loss to Lexas and your customers. More

by BTEDFORD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Lexus of Henderson responded

We're happy that you had a great recent experience here at Lexus of Henderson. It sounds like you've made some great relationships with our team throughout the years, and we appreciate you expressing your condolences.

November 18, 2021

Always a great experience when I service my car at Lexus of Henderson. Tyler and Alex are the best! More

by djfilitom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Nov 19, 2021 -

Lexus of Henderson responded

Thank you for continuing to choose Lexus of Henderson for your service needs! We are happy to hear that Tyler and Alex always take such great care of you and your vehicle. Drive safely until we see you next!

...
195
...