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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,966 Reviews
Call Service Center (702) 228-7736

4,966 Reviews of Lexus of Henderson - Service Center

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November 18, 2021

Great service updated each step of the way. Scheduling was easy as well. Work completed promptly. More

by BV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Report | Print
Nov 19, 2021 -

Lexus of Henderson responded

We're happy to hear the Lexus of Henderson team made your service visit a top-notch experience. Thanks for stopping in and we hope to see you again next time!

November 18, 2021

My service person always goes over and beyond to help me with excellent customer service. More

by lachandraerhunmwunsee1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 19, 2021 -

Lexus of Henderson responded

We really appreciate this great review! It makes us happy that we always take wonderful care of your vehicle. --The Lexus of Henderson Team

November 18, 2021

Bad service! Over charged for oil change $190.80 and they didn’t even wash my suv as complementary. Last year my oil change was $120, and they wash my suv ….. I won’t take it there anymore ! More

by jne_lopez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2021 -

Lexus of Henderson responded

I'm sorry to hear you're disappointed with your recent service visit. We do our best to keep our pricing reasonable and reflective of the quality of our service, but we appreciate your input. I apologize that a wash was not included with your experience, and I will share that you would've appreciated one with our team. We would sincerely like to retain your business, so I would appreciate the chance to speak with you about your visit. Please consider contacting me when time permits. Thank you, Craig Kelly - Service Director - 702-228-7736

November 18, 2021

I love going to this dealership, they are so friendly and excellent customer service. Tyler is awesome More

by MIKEL829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Nov 19, 2021 -

Lexus of Henderson responded

Mike, thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

November 18, 2021

I recently received Excellent service from Lexus of Henderson when I took my car in for maintenance. David the service representative was very accommodating and took excellent care of my need. Congratu More

by BILLYJOE4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are so happy to hear that you had a successful service experience working with David and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

November 18, 2021

Lexus of Henderson took care of all of my service needs.the employees are helpful and understanding. More

by BIRCHLERB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2021 -

Lexus of Henderson responded

It was our pleasure to assist you and it means a lot to hear that you are a happy customer! Thank you for choosing Lexus of Henderson and for stopping by to share your feedback. Safe travels until we see you next!

November 17, 2021

David was very nice and informative. Addressed my concerns and answered my questions. Good communication throughout the whole process. They did a great job detailing my car More

by CEH15126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
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Nov 18, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your business and are happy to hear that David went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again down the road!

November 17, 2021

Honest service when they told me that the previous owner had already done the 30k-mile service so I just needed to do the yearly service. More

by JACKO1224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We strive to deliver transparent and seamless service, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Lexus of Henderson!

November 17, 2021

Was easy to schedule the appointment, check in and fast pick up. The employees were pleasant and helpful More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
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Nov 18, 2021 -

Lexus of Henderson responded

Thank you for the great review, Karen! We appreciate your support and are happy to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

November 17, 2021

Everyone I dealt with was great. I have no complaints and will be happy to come back. More

by Robsc12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce, Tyler
Report | Print
Nov 18, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

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