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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,970 Reviews
Call Service Center (702) 228-7736

4,970 Reviews of Lexus of Henderson - Service Center

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November 12, 2021

Christian was very helpful. Anthony was useless he Christian was very helpful. Anthony was useless he screwed up my original appointment. His reaction. ‘Sorry about that’; REALY? More

by mfloriajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2021 -

Lexus of Henderson responded

While we are glad to hear that Christian was able to assist you, we apologize for any confusion regarding your scheduled appointment. We want the most for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to improve our practices in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to better your experience. If you are willing to discuss this further, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

November 12, 2021

Awesome. Professional curtious etc etc etc etc when service is needed it is done with precision and speed. More

by RAMIREZ.RUBEN81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Lexus of Henderson responded

Thanks for trusting our team to do the job right. We appreciate this kind review here at Lexus of Henderson!

November 12, 2021

World class service & customer focus—efficient, caring and straightforward. Maintenance department is marvelous. Highly recommended! More

by DCINLV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
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Nov 13, 2021 -

Lexus of Henderson responded

World class service is what we aim to provide! Thanks for sharing these kind words about our team here at Lexus of Henderson!

November 11, 2021

Great Great Great…………….. who said I wanted to write 15 words won’t be doing this survey EVER again More

by L.PARKER6284
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share your feedback. It really means the world to hear how we're doing! Take care, from the whole Lexus of Henderson team.

November 11, 2021

Facility is clean and equipped with all the convenience such as TV, cold water, coffee & computers. More

by LEUGENIO1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2021 -

Lexus of Henderson responded

We're glad we could make your wait for service so comfortable. Thank you for choosing Lexus of Henderson to take care of all your service needs for you, and we look forward to your next visit!

November 11, 2021

Superb service and treatment was my experience and Tito made the process super simple and non-stressful. More

by SEAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2021 -

Lexus of Henderson responded

Hi Sean! We're pleased that the Lexus of Henderson team made your service experience simple and not stressful.

Nov 12, 2021 -

SEAN responded

My email is: sthompson2265@gmail.com

November 11, 2021

I have been going to Lexus of Henderson for at least sixteen years They have always been welcoming and professional. There staff has always been top notch and helpful. More

by JMCCOY89052
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Diem, Alex, Anthony
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Nov 12, 2021 -

Lexus of Henderson responded

Thank you for the great review! We strive to deliver a seamless service experience. and it is wonderful to hear that this was reflected in your time working with the Lexus of Henderson team. We appreciate your business over the years and are looking forward to seeing you back next time!

November 11, 2021

David provides excellent customer service, and the detailing services are tops in Las Vegas. I recommend them to my friends. More

by ARTHURSPENCER56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David
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Nov 12, 2021 -

Lexus of Henderson responded

Arthur, thank you for taking the time to review us! We appreciate the kind feedback and are happy to hear that David earned your five stars. Drive safely, and hope to see you back at Lexus of Henderson!

November 11, 2021

From the set up of the appointment to the prompt service, everyone was polite and professional. I also appreciated the reminder the day before the appointment. More

by LAMONT.THOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2021 -

Lexus of Henderson responded

Thanks so much for the great review of Lexus of Henderson! We are grateful for your kind words.

November 10, 2021

Have always had great service. They have taken care of my care for 15 years. More

by JULIEGLV
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaycee and Tyler
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Nov 11, 2021 -

Lexus of Henderson responded

We are so grateful for your 15 years of business! Thank you for putting your trust in our team here at Lexus of Henderson, we look forward to working with you for a long time to come.

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