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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,017 Reviews
Call Service Center (702) 228-7736

5,017 Reviews of Lexus of Henderson - Service Center

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November 22, 2021

Lexus of Henderson has first rate facilities and people. They handled my warranty repair and gave me a loaner as well. I appreciate their concern and follow-up! More

by EREESEAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
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Nov 23, 2021 -

Lexus of Henderson responded

Thank you for the great review! It is wonderful to hear that the Lexus of Henderson team went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back again at Lexus of Henderson!

November 22, 2021

Always good service& Tyler provides excellent service from start to finish. It's a pleasure. More

by cmqgreenvalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 23, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that Tyler went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Lexus of Henderson!

November 21, 2021

Very friendly and kept me up to date on my service via text and completed when said it would complete More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Lexus of Henderson responded

We are always happy to help you out, Melissa! Thanks for supporting Lexus of Henderson and we hope to see you again soon!

November 21, 2021

My service advisor is great. And kept in touch during the time my car was being serviced. Also the valet service is excellent My service adviser was Tyler. More

by Pamela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Lexus of Henderson responded

Thanks for taking a moment to highlight Tyler and his excellent service, Pamela! We are always happy to help here at Lexus of Henderson!

November 21, 2021

Really bad experience . The service was really bad and too expensive . the costumers service too More

by maiteau2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2021 -

Lexus of Henderson responded

We're sorry that you found our pricing unreasonable and our work unsatisfactory. We certainly aim for a more pleasant and successful client experience. I will take note of this review but would greatly appreciate the chance to discuss this directly. I want to learn how we can improve and see if there is anything I can do to assist you. Thank you, Craig Kelly - Service Director - 702-228-7736

November 21, 2021

I cannot praise your service attendant enough. Thorough, efficient, polite and courteous… all qualities a customer hopes for. Great job Lexus of Henderson! I will be returning to your location even though More

by Jacqueline Norton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure if name
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Nov 22, 2021 -

Lexus of Henderson responded

It is always great to see that our team is creating wonderful experiences for our guests. Thank you so much for your fantastic review, Jacqueline. We'll see you back at Lexus of Henderson again soon!

November 21, 2021

Tyler did a fantastic job servicing my car and my specific requests with my vehicle. More

by LVLISA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler H.
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Nov 22, 2021 -

Lexus of Henderson responded

Tyler is one the very best there is! Thanks for supporting Lexus of Henderson!

November 21, 2021

Another great service provided by Lexus of Henderson with Tyler our service consultant and manager leading the way. Thank You Tyler and Thank You Lexus of Henderson as always. More

by TR1422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Nov 22, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

November 21, 2021

Stephen went above and beyond after miscommunication with a tech leaving before finishing my service. Great service and I'll happily return. More

by ASHLEYNNAPIER
Recommend Dealer
Yes
Employees Worked With
Stephen
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Nov 21, 2021 -

Lexus of Henderson responded

Thank you, Ashley, for trusting Lexus of Henderson to get the job done. We're thrilled to hear that Stephen was so helpful and we look forward to seeing you next time!

November 20, 2021

We are always treated well and the service is great. The service personal always are caring. More

by LYABARRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2021 -

Lexus of Henderson responded

Thanks for the review of Lexus of Henderson! We're glad to hear that our team took care of you!

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