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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,973 Reviews
Call Service Center (702) 228-7736

4,973 Reviews of Lexus of Henderson - Service Center

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October 16, 2021

Great service from the front to the advisor. I mean not front desk. Front guy who takes my car and asks me what I need help for today ., who is my advisor. The advisor was fabulous! More

by May
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tylor was great ! 5 stars
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Oct 16, 2021 -

May responded

awesome!’

Oct 18, 2021 -

Lexus of Henderson responded

Hi May! We are so pleased that the Lexus of Henderson team was able to deliver such a great service experience. We will certainly let everyone involved know that you appreciated all of the help. Please reach out if there is anything else we can help you with. Take care!

October 15, 2021

Everyone was very nice and helpful. Wait time was short. Place was clean. Randy rockes More

by PALAVni4ka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
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Oct 18, 2021 -

Lexus of Henderson responded

We couldn't have asked for a better review - thank you so much! We hope to see you back again for your future service needs! - your friends at Lexus of Henderson

October 13, 2021

Good service, nice advisor. Disappointed that we got our car back dirty! It was handled well but we were surprised. More

by r2chee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy
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Oct 18, 2021 -

Lexus of Henderson responded

Thank you for offering us some constructive feedback. Our intention is always to return your vehicle to you in prime condition, and I apologize that we missed the mark at your recent visit. I will share this input internally so that improvements can be made for future services. If there is anything I can do to improve the outcome of your experience, I'd be happy to take your call. Thank you, Craig Kelly - Service Director - 702-228-7736

October 12, 2021

They are very easy to work with, and have great customer service. Everything was finished at the time they said it would be. More

by Skatedaddy9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2021 -

Lexus of Henderson responded

We love seeing reviews like this one! Thank you for coming to Lexus of Henderson for your auto service needs. It's wonderful to know that you're a satisfied customer.

Oct 13, 2021 -

Skatedaddy9 responded

thanks

October 11, 2021

The gentleman that brought me car explained what a couple of symbols meant. Thank you More

by ile2jan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Only to fix tire.
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Oct 11, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back next time!

October 10, 2021

The staff members answered all my questions in a way that I can understand and the service is great. I just wish that the some of the standard operating procedure had been clearly explained at the prior visi More

by SamuelatLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Auyeung
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Oct 18, 2021 -

Lexus of Henderson responded

Thank you for reaching out. We want the best for our customers and I apologize if any aspects of your service process were unclear. If you have any outstanding concerns, would you please call me directly? I would be glad to assist you. Craig Kelly - Service Director - 702-228-7736

October 10, 2021

Good service. Car take and delivered in time but it wasn’t washed and nothing was mentioned as to why. More

by Loneyroberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us with your important feedback. We will be sure to keep it in mind moving forward so we can ensure each guest has a five-star service experience. We hope to see you again next time. Take care! - The Lexus of Henderson Team

October 09, 2021

Agents are friendly, helpful and patient. Hope you can have the full service coffee bar back some day soon~ More

by JIANGCILONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Auyang
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Oct 10, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share valuable input with us. We're glad our team provided you with friendly and patient service during your visit. We can appreciate your desire to have the coffee bar back in action and will certainly consider your suggestion. We appreciate you leaving Lexus of Henderson some feedback and look forward to assisting you in the future!

October 09, 2021

Great service and efficient team to make experience flawless. Will return for future service needs. More

by AMYYINGLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us, Amy! We appreciate your business and are happy to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

October 09, 2021

Mr. Craig Kelly is the service director He can diagnose any problem with your vehicle More

by LARRY G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2021 -

Lexus of Henderson responded

Larry, we appreciate your review and we will pass along your kind words to Craig! Thank you for putting your trust in us here at Lexus of Henderson. We look forward to your next visit!

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