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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,973 Reviews
Call Service Center (702) 228-7736

4,973 Reviews of Lexus of Henderson - Service Center

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October 08, 2021

Tyler is my hero! He always takes care of me. I will only buy Lexus because of the five star service standards! More

by GRATEFULGODDESS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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Oct 08, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

October 08, 2021

As always Lexus delivered top notch service. Stephen was extremely accommodating and made everything easy. All issues were addressed and resolved. More

by Faatme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
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Oct 09, 2021 -

Lexus of Henderson responded

Nothing makes us happier than hearing our team addressed all your concerns! Stephen will be so glad to see how much his accommodating care meant to you as well. Thank you for taking the time to leave Lexus of Henderson a positive review, and we wish you safe travels on the road ahead!

October 07, 2021

I was hungry on first visit to check on why back light went out. I understand covid affect our lived; I feel Lexus can bring some of those snacks back. Cookies can be wrapped individually; no excuse. Your More

by lmchrysler1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Oct 18, 2021 -

Lexus of Henderson responded

I apologize for the inconvenience regarding our lack of refreshments. We want the most for our guests, and we will be sure to keep this feedback in mind moving forward. If there is anything more I can do to assist you or improve your time working with us, please feel free to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

October 07, 2021

Everyone was courtesy, helpful ensuring information relayed as well as understood the end result. Kudos to Randy! More

by BISCUITROZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2021 -

Lexus of Henderson responded

Thanks for reviewing Lexus of Henderson. We're glad to see that Randy was so helpful during your service visit and we look forward to your next one!

October 07, 2021

Service was wonderful, and everyone was very accommodating. Very detailed and friendly. Thank you guys More

by BRENDACOUTURE88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2021 -

Lexus of Henderson responded

Thanks for the kudos. We do our best to ensure nothing but a positive service experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let the Lexus of Henderson team know!

October 07, 2021

I worked with very nice people. Did a great job. I would highly recommend this dealership. More

by gdemetercoding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Oct 08, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that the Lexus of Henderson team earned your five stars. Drive safely, and we hope to see you back again down the road!

October 06, 2021

David was terrific, had all my issues addressed. I couldn't get there to pick up my car do he had it delivered to me. More

by Bucko922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Lexus of Henderson responded

We are thrilled that our team could make your experience so easy and top-notch! Thank you for choosing Lexus of Henderson and for taking the time to leave us a review. Drive safely until we see you next!

October 06, 2021

Really appreciated Stephen- the communication and customer service was excellent. You expect service with a luxury car, and this is what you get when you buy Lexus. Thank you! More

by KALBER_MARISSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen- service
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Oct 07, 2021 -

Lexus of Henderson responded

Feedback like yours lets us know that we're hitting the mark. Thank you for giving the Lexus of Henderson team such a special shoutout. We're happy they could assist you so successfully. Safe travels!

October 06, 2021

Service is always great. Tyler Heishman is very efficient and customer service oriented. A good experience More

by RHONDA13
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Report | Print
Oct 07, 2021 -

Lexus of Henderson responded

Rhonda, it is gratifying to hear that Tyler and the team took such great care of you! Thank you for choosing Lexus of Henderson and for stopping by to share your feedback. We look forward to your next service visit!

October 05, 2021

Knowledgeable, helpful and courteous service technicians and staff diagnosed and serviced our vehicle. Thank you! More

by SUSIEQ702
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Report | Print
Oct 05, 2021 -

Lexus of Henderson responded

Susie, it is terrific to hear that you and your vehicle were so well taken care of! Thank you for trusting Lexus of Henderson with your service needs, we hope to welcome you back again down the road.

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