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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,029 Reviews
Call Service Center (702) 228-7736

5,029 Reviews of Lexus of Henderson - Service Center

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November 10, 2021

Have always had great service. They have taken care of my care for 15 years. More

by JULIEGLV
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaycee and Tyler
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Nov 11, 2021 -

Lexus of Henderson responded

We are so grateful for your 15 years of business! Thank you for putting your trust in our team here at Lexus of Henderson, we look forward to working with you for a long time to come.

November 09, 2021

Everybody is very accommodating...Especially Tyler , who Everybody is very accommodating... Especially Tyler , who has been taking care of my car since the beginning. More

by Voiture
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler....
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Nov 11, 2021 -

Lexus of Henderson responded

It's lovely to hear that you can count on our team to accommodate you for all your service needs. Tyler and the Lexus of Henderson team appreciate your supportive review, and we'll be here whenever you need us next!

November 09, 2021

Excellent service. Every visit has be swift and to the point. Definitely recommend this dealership More

by Hector_desantiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 11, 2021 -

Lexus of Henderson responded

Swift, effective service is what we strive for, Hector! Thank you for sharing and for trusting Lexus of Henderson with your business!

November 08, 2021

David Torella Is the Best , so are Alexa and Anthony they take the greatest care of us Always More

by jinglelady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

Lexus of Henderson responded

We are happy to see that David and the team went the extra mile to make you feel at home. Thanks for your continued support of Lexus of Henderson and we'll see you next time!

Nov 09, 2021 -

jinglelady responded

Thank you for responding, Please put glowing reports in their files!

November 07, 2021

Tyler always informs me on everything extremely well and everything is always done in a good amount of time. I also am always able to schedule appointments great around my own schedule. More

by Americareal27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your business and are happy to hear that Tyler went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Lexus of Henderson!

November 07, 2021

Made my car a mess an never cleaned it! Poor service!! Inside an outside! Not acceptable! Lexus service!! More

by COOZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
None I can think of!
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Dec 18, 2021 -

Lexus of Henderson responded

This certainly does not sound like the meticulous care our team is proud to offer, and I apologize for the condition that your vehicle was returned in. It would be helpful to learn more details about your experience so I can properly address your concerns. I would also like to offer my direct support so we can find a way to rectify this together. Without your name, I will be unable to contact you. Whenever time permits, I encourage you to give me a call. Kindly, Craig Kelly - Service Director - 702-228-7736

November 07, 2021

Service was quick and everyone was friendly. I was disappointed that my car wasn't washed because it wasn't working. More

by ROSELLE0321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2021 -

Lexus of Henderson responded

Roselle, we're so pleased that you're satisfied with the speed of service and the friendliness our team provided you. We understand how nice it is to receive your car back nice and clean after service, and we're doing what we can to find an alternate solution for our guests. If there's anything more can share that would have elevated your experience, please don't hesitate to reach me directly. Thank you, Craig Kelly - Service Director - 702-228-7736

November 07, 2021

On time, as promised & fixed properly!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!Ok ok ok ok ok ok ok ok ok ok More

by KULE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2021 -

Lexus of Henderson responded

Thanks for the great review! We appreciate your support!

November 06, 2021

Staff is always very pleasant and helpful. From the young men in the service aisle to my service tech David. Everyone’s always happy to help. Place is always clean and comfortable More

by PATTYPASCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David T.
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Nov 06, 2021 -

Lexus of Henderson responded

Your kind words are deeply appreciated, Patty! Thanks for supporting Lexus of Henderson!

November 06, 2021

Outstanding customer service, always keeping updates on the status of the vehicle but missed to do the car wash. More

by UIMPERIAL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Lexus of Henderson team. We apologize for the inconvenience regarding your car wash and will be sure to use this feedback to improve for the future. If there is anything more we can do to assist you, please don't hesitate to reach out!

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