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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,030 Reviews
Call Service Center (702) 228-7736

5,030 Reviews of Lexus of Henderson - Service Center

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November 06, 2021

Outstanding customer service, always keeping updates on the status of the vehicle but missed to do the car wash. More

by UIMPERIAL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Lexus of Henderson team. We apologize for the inconvenience regarding your car wash and will be sure to use this feedback to improve for the future. If there is anything more we can do to assist you, please don't hesitate to reach out!

November 06, 2021

Great service from the time I pulled up to check in to the time I checked out. 5 star service. More

by christinajchavez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
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Nov 07, 2021 -

Lexus of Henderson responded

Christina, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

November 06, 2021

The first time I dropped off my vehicle, it took about a week to just change a couple caps and then they forgot to correctly brace the inside of the hood. Took it in couple days later to fix leaky radiato More

by JANDGMARTINEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J messer
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Nov 06, 2021 -

Lexus of Henderson responded

Thank you for being patient with our team and allowing us to correct the brace inside your hood. We make every effort to ensure your services are taken care of efficiently and that you receive excellent customer service in the process. The Lexus of Henderson team feels fortunate to be your chosen service provider, and we look forward to our next chance to work together!

November 04, 2021

I am satisfied with thesecond service to our 2020 Nexus 300. I will be back for the next one. More

by RUDYGON86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2021 -

Lexus of Henderson responded

Thanks for trusting our team to take care of your vehicle! --The team at Lexus of Henderson

November 04, 2021

Their just awesome I been with them for so many years now. I love their service. More

by MIKEL829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 04, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us, Mike! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

November 04, 2021

Awesome customer service. They let me drop off my car early and it was done a day earlier than expected. More

by EMASTASO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Lopez
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Nov 05, 2021 -

Lexus of Henderson responded

Here at Lexus of Henderson, we aim to get our guests and their vehicles back on the road in no time. Thank you so much for the five stars and we look forward to seeing you again next time. Drive safely!

November 04, 2021

I appreciate the staff, they are always professional, timely with great customer service. Thanks Lexus! More

by MSAJONES27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2021 -

Lexus of Henderson responded

Feedback like yours really lets us know we're providing our gold standard of service. Thank you for choosing Lexus of Henderson and we look forward to seeing you again down the road. Have a wonderful day!

November 03, 2021

Tyler Heishman of Lexus of Henderson's service was excellent in the care and maintenance of my Lexus. Tyler and his team always go above and beyond our expectations! More

by THERESEMICHEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
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Nov 03, 2021 -

Lexus of Henderson responded

Therese, we couldn't be happier to hear that our service team always exceeds expectations! Thank you for the incredible review - we hope to see you back again soon! - your friends at Lexus of Henderson

November 02, 2021

Efficient and friendly employees, clean and comfortable workplace and waiting area for customers. Awesome place More

by OPHELIALLANES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce messer
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Nov 03, 2021 -

Lexus of Henderson responded

We couldn't have asked for a much better review, Ophelia! Thank you for the positive feedback and for taking your business to Lexus of Henderson - we hope to see you back again next time!

November 02, 2021

The customer service is always top notch. Stephen Diem kept me updated on the status of my vehicle and also gave me a loaner until my car was ready. More

by ALEX8526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Report | Print
Nov 03, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with Stephen and the rest of the Lexus of Henderson service team. Drive safely, and we hope to see you again down the road!

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