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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,018 Reviews
Call Service Center (702) 228-7736

5,018 Reviews of Lexus of Henderson - Service Center

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October 10, 2021

Good service. Car take and delivered in time but it wasn’t washed and nothing was mentioned as to why. More

by Loneyroberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us with your important feedback. We will be sure to keep it in mind moving forward so we can ensure each guest has a five-star service experience. We hope to see you again next time. Take care! - The Lexus of Henderson Team

October 10, 2021

The staff members answered all my questions in a way that I can understand and the service is great. I just wish that the some of the standard operating procedure had been clearly explained at the prior visi More

by SamuelatLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Auyeung
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Oct 18, 2021 -

Lexus of Henderson responded

Thank you for reaching out. We want the best for our customers and I apologize if any aspects of your service process were unclear. If you have any outstanding concerns, would you please call me directly? I would be glad to assist you. Craig Kelly - Service Director - 702-228-7736

October 09, 2021

Agents are friendly, helpful and patient. Hope you can have the full service coffee bar back some day soon~ More

by JIANGCILONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Auyang
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Oct 10, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share valuable input with us. We're glad our team provided you with friendly and patient service during your visit. We can appreciate your desire to have the coffee bar back in action and will certainly consider your suggestion. We appreciate you leaving Lexus of Henderson some feedback and look forward to assisting you in the future!

October 09, 2021

Mr. Craig Kelly is the service director He can diagnose any problem with your vehicle More

by LARRY G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2021 -

Lexus of Henderson responded

Larry, we appreciate your review and we will pass along your kind words to Craig! Thank you for putting your trust in us here at Lexus of Henderson. We look forward to your next visit!

October 09, 2021

Great service and efficient team to make experience flawless. Will return for future service needs. More

by AMYYINGLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us, Amy! We appreciate your business and are happy to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

October 08, 2021

Tyler is my hero! He always takes care of me. I will only buy Lexus because of the five star service standards! More

by GRATEFULGODDESS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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Oct 08, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

October 08, 2021

As always Lexus delivered top notch service. Stephen was extremely accommodating and made everything easy. All issues were addressed and resolved. More

by Faatme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
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Oct 09, 2021 -

Lexus of Henderson responded

Nothing makes us happier than hearing our team addressed all your concerns! Stephen will be so glad to see how much his accommodating care meant to you as well. Thank you for taking the time to leave Lexus of Henderson a positive review, and we wish you safe travels on the road ahead!

October 07, 2021

I was hungry on first visit to check on why back light went out. I understand covid affect our lived; I feel Lexus can bring some of those snacks back. Cookies can be wrapped individually; no excuse. Your More

by lmchrysler1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Oct 18, 2021 -

Lexus of Henderson responded

I apologize for the inconvenience regarding our lack of refreshments. We want the most for our guests, and we will be sure to keep this feedback in mind moving forward. If there is anything more I can do to assist you or improve your time working with us, please feel free to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

October 07, 2021

Service was wonderful, and everyone was very accommodating. Very detailed and friendly. Thank you guys More

by BRENDACOUTURE88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2021 -

Lexus of Henderson responded

Thanks for the kudos. We do our best to ensure nothing but a positive service experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let the Lexus of Henderson team know!

October 07, 2021

I worked with very nice people. Did a great job. I would highly recommend this dealership. More

by gdemetercoding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Oct 08, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that the Lexus of Henderson team earned your five stars. Drive safely, and we hope to see you back again down the road!

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