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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,017 Reviews

5,017 Reviews of Lexus of Henderson - Service Center

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September 25, 2021

I called to make an appointment for my 60k maintenance service. I was greeted by a friendly scheduling representative and was scheduled quickly. On 9/23/2021, there was no wait at my appointed time. Randy More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Auyeung
Sep 27, 2021 -

Lexus of Henderson responded

Lisa, thank you for taking the time to share! We are thrilled to hear that Randy delivered such a seamless and efficient service experience. Drive safely, and we hope to earn your business again at Lexus of Henderson!

September 25, 2021

The service department is a top notch crew that provides great service to its patrons. More

by CA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2021 -

Lexus of Henderson responded

We strive to provide top-of-the-line service, so this is amazing to hear! Thank you for the great feedback and for being a valued customer of Lexus of Henderson!

September 24, 2021

Service department was efficient and paid attention to detail. When issue wasn’t detected, service technician accompanied me on a drive to see if issue was recreated. While we couldn’t recreate the issue, More

by Dkhirsch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

Lexus of Henderson responded

Our team will always do all it takes to try to identify the concerns at hand. Thank you for your patience as we took the time to narrow down the issue. It's our pleasure to get your vehicle back into prime condition and safely on the road. From the Lexus of Henderson team, thank you for your business, and take care!

September 23, 2021

Excellent customer service. They even hand washed my car . They even checked and fixed other parts that needed to be replaced under warranty More

by SCHULER_PHILLIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce messer
Sep 24, 2021 -

Lexus of Henderson responded

Hi Phillip - We are thrilled that our team went above and beyond to make you a happy customer! Thank you for choosing Lexus of Henderson and for stopping by to share a great review. Happy driving!

September 23, 2021

Convenient and reliable. Will continue to bring my car to this dealership in the future. More

by JESSIE_V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
Sep 24, 2021 -

Lexus of Henderson responded

Jessie, we are proud to have earned your continued business and your positive review! Thank you from all of us at Lexus of Henderson and safe travels until we see you next.

September 23, 2021

I’ve been buying our family car for the last 50 years and the Lexus Henderson was the finest Car dealer. You are the best in my book and l always recommend your place , you are 9.99 to me. More

by MM_ALANSALON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Lexus of Henderson responded

Your loyalty to Lexus of Henderson is extremely valuable to us. We can't even begin to express our gratitude for always trusting our team with your automotive needs and for recommending us. Thank you tremendously for all you do for our dealership, and whenever we can assist you next, we'll be happy to!

September 22, 2021

On time... Service mngr A+...ordered part, notified arrival.. 120k mile service A+...Good job More

by HarleyDeuce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service mngr
Sep 23, 2021 -

Lexus of Henderson responded

Thank you so much for the excellent review! We love to hear that your 120k service went smoothly and appreciate you trusting your vehicle with us at Lexus of Henderson.

September 22, 2021

The staff is always friendly and courteous. They always go out of their way for every customers. More

by NGORDON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Lexus of Henderson responded

We're glad our commitment to our clients is clear! Thank you for the great review and for taking your business to Lexus of Henderson!

September 21, 2021

no car wash, when I bought the car I was told car wash is free. More

by presaj70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Lexus of Henderson responded

I apologize for any miscommunication on our end. We want the most for our guests, and it is never our intention to mislead them. I would appreciate the chance to speak with you to see what I can do to help clear things up. If you are willing to discuss this further, please give me a call at your earliest convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

September 20, 2021

Quick, through, and professional. I’m completely satisfied. Service was completed and I was advised through the entire process. More

by jchrosebud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Lexus of Henderson responded

We are so pleased to hear you had a great service experience with the Lexus of Henderson team. Thank you for your support and we hope to see you again next time!

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