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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,018 Reviews

5,018 Reviews of Lexus of Henderson - Service Center

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September 01, 2021

Great service. Thank you Randy for taking great care of my cars !!!!!! I can’t believe I have to write a minimum of 25 words though More

by ESTELLAJ80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Sep 01, 2021 -

Lexus of Henderson responded

Thank you for stopping by to commend Randy! We are delighted to have you as a Lexus of Henderson customer and really appreciate this positive feedback.

September 01, 2021

Waiting area is pleasant and spacious enough for social distancing. Staff were courteous and efficient and the service work was performed quickly and appears to be well done. More

by MTNGOATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Lexus of Henderson responded

We're glad you had an all-around satisfying service experience with us. Safe travels, and come visit us again if you need anything down the road! Take care! - the Lexus of Henderson team

September 01, 2021

We were very pleased with our service. I was surprised gow fast my car was fixed after waiting over three weeks with a different dealer. These guys had it fixed in less than a week... I strongly recommend More

by SUBURBANBLUE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Lexus of Henderson responded

It's excellent to hear that our team was able to complete a repair that was much needed and long awaited for you. It's always our goal to provide thorough service in an efficient manner so you can get back on the road. Thank you for recommending Lexus of Henderson and whenever you need us next, we'll be here!

September 01, 2021

The service department did not rotate the care tires even though it was part of the job and they said it was done. You cannot trust them to be honest, More

by Rickcf213
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Lexus of Henderson responded

Rick, I'm very sorry that you are not satisfied with the services performed on your vehicle. We aim to always provide honest and thorough care and it's hard to hear that you feel you received otherwise. I would like to step in and assist you myself and would like the chance to discuss your visit. It would be appreciated if you would reach out to me as I am unable to locate your information based on your username. Thank you, Craig Kelly - Service Director - 702-228-7736

Oct 19, 2021 -

Rickcf213 responded

Not to sure what to say when the dealership does not perform the work requested that was part of the job. My complaint to the service coordinator was ignored. Rickcf213@gmail.com

August 31, 2021

Tyler Heishman was amazing! Got me in and out in a timely manner. Great communication and amazing customer service! I always and only go with him for all my Lexus needs. More

by PIEROMARTINEZ92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler heishman
Sep 01, 2021 -

Lexus of Henderson responded

We're glad to hear that Tyler and the team took such great care of you, Piero. Thank you for doing business here at Lexus of Henderson - let us know if you need us again down the road!

August 31, 2021

I love having cars to drive while my car is being repaired. The service staff is so prompt and courteous that it is a pleasure to do business there. More

by themoxleys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Lexus of Henderson responded

We're glad you've enjoyed your service experiences with us, and we're grateful for your loyal business! We hope to have the pleasure of working with you again down the road, and in the meantime, safe travels! - the Lexus of Henderson team

August 30, 2021

Good service right on time the place for waiting is very nice and clean and very comfortable waiting room. Got water and soda in the waiting room More

by vegasjong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Lexus of Henderson responded

Thank you so much for posting a review! We love to hear that you're satisfied with our service and facilities. Hope to see you next time at Lexus of Henderson!

August 28, 2021

I really like David Torretta (Service Mgr). Very honest and professional. Service Center is always very clean and first rate. The guys that greet you when you first drive in are also very professional. More

by John Avello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torretta
Aug 29, 2021 -

Lexus of Henderson responded

John, our team loves to hear your kind words! David and the team are very proud of their welcoming and thorough care and it's wonderful to hear that they had such an impact on your experience. We hope you'll continue to put your trust in the Lexus of Henderson team because we're glad to have you as a customer!

August 28, 2021

Very organized and on time. Valued and respected my time, and my needs addressed in efficient ways. After dropping off my vehicle I was informed by the service specialist thank it might take more time to fix More

by MJELDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Aug 29, 2021 -

Lexus of Henderson responded

We are always more than happy to help you out! We know being without a car can be a hassle and we do our best to alleviate that. Thanks for choosing Lexus of Henderson. Let us know if you need anything in the future!

August 28, 2021

Absolutely great customer service. Jayce was very helpful and the overall experience was great! The Lexus of Henderson team has always provided myself and others I know with an unparalleled customer service More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce in service
Aug 29, 2021 -

Lexus of Henderson responded

We are always happy to help you out, Christine! It is nice to see that Jayce is providing excellent experiences for our valued guests. Thanks for supporting Lexus of Henderson!

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