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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,027 Reviews

5,027 Reviews of Lexus of Henderson - Service Center

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August 25, 2021

Nice experience , thanks . Very clean facility and the staff are very friendly i would be happy to recommend your dealership to a friend if they ask More

by Fredorme7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Lexus of Henderson responded

We're happy that you're happy! Thanks for taking your business to Lexus of Henderson - your recommendation and support are deeply appreciated!

August 25, 2021

The service department intake was quick, Jayce; the service manager was very accommodating and knowledgeable of the process. He kept me updated on the progress of my vehicle. More

by Klowndogg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer was awesome.
Aug 26, 2021 -

Lexus of Henderson responded

We're glad to hear that Jayce and the team made your service a breeze! Thank you for doing business here at Lexus of Henderson - it is our honor and pleasure to assist!

August 24, 2021

Good service and people are friendly. I could not ask for more. Assistance was readily available and quick service. Talk to friendly sales associates like Kim and Ben More

by HELENGRACE_VERZOSA2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Lexus of Henderson responded

Feedback like this is our favorite! We're glad our staff members took such excellent care of you, and we appreciate you trusting our team with your business. Drive safe, and thank you for choosing Lexus of Henderson!

August 23, 2021

My service appointment went according to plan. Everyone I interfaced with were professional, friendly and effective. Jayce has been great to work with over time. More

by TERRIFITPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Lexus of Henderson responded

Hi Terri - Thanks for taking the time to leave us a positive review! It makes us smile hearing that everything went according to plan during your visit. Our team will be so appreciative of your kind words about their professional and friendly care as well. From Jayce and the Lexus of Henderson team, we appreciate your support and hope we'll see you again soon!

August 22, 2021

Great service Except their call washing service was out of order wish I wish I would’ve work so that I can have my car washed other than that the service is good. More

by CCB5FT10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Lexus of Henderson responded

Thank you for this feedback! We apologize that we couldn't offer you a carwash but are very grateful to have you as a customer. Hope to see you next time at Lexus of Henderson!

August 22, 2021

I feel the lexis dealers( the ones I react with) there where at there best at Henderson I would prefer anyone to go to the Lexus of Henderson . I drove my car in got taken care with greeting and ask wha More

by Happy 😊😃 co
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TAYLOR
Aug 23, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share! We are thrilled to hear that you had such an outstanding service experience working with Taylor and the Lexus of Henderson team. Drive safely, and we hope to earn your business again down the road!

August 21, 2021

Overbooked appointments. Heard several complaints. Melted bulb in housing is design flaw. $1200 to fix is ludicrous. Can get housing so much cheaper on line. . More

by DESERTART3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Aug 31, 2021 -

Lexus of Henderson responded

I am sorry to read this feedback, as this is not the top-notch experience we want for our guests. If you would be willing to speak with me directly, I would like to ensure that our team does everything we can to address your concerns. Thank you, Craig Kelly - Service Director - 702-228-7736

August 21, 2021

Lexus got my radio fixed. Hopefully this is the last time it will need to be fixed. Lexus has been very good at trying to solve the problem. The problem may be defective parts. More

by Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2021 -

Lexus of Henderson responded

At Lexus of Henderson, it's our pleasure to assess and address all of your vehicle's issues. We appreciate you turning to our team with your service needs and would be more than happy to assist if your radio issues persist. We're grateful for the 5 star rating and hope you travel safely until we see you next!

August 21, 2021

Our service consultant responded immediately to our call. The service people finished working on our car within the time frame we were told. Plus our Lexus was cleaned with great care.. including,chedule m More

by Roxasedq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Aug 23, 2021 -

Lexus of Henderson responded

Thanks for the great review and for trusting Lexus of Henderson with your vehicle care! We're so glad we knocked it out of the park, and we hope to see you again! Be well!

August 21, 2021

Great, but several clients were not wearing masks in the waiting area as required by law, which makes me hesitant to return if the waiting area is not compliant. More

by jamesmartines3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Lexus of Henderson responded

Customer safety and comfort are our top priorities and I apologize that you weren't completely satisfied with your visit. We are grateful for this feedback and I will share it with the rest of my team. If there is anything else that I can do to assist you, please give me a call. Craig Kelly - Service Director - 702-228-7736

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