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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,189 Reviews

5,189 Reviews of Lexus of Henderson - Service Center

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September 21, 2021

no car wash, when I bought the car I was told car wash is free. More

by presaj70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Lexus of Henderson responded

I apologize for any miscommunication on our end. We want the most for our guests, and it is never our intention to mislead them. I would appreciate the chance to speak with you to see what I can do to help clear things up. If you are willing to discuss this further, please give me a call at your earliest convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

September 20, 2021

Quick, through, and professional. I’m completely satisfied. Service was completed and I was advised through the entire process. More

by jchrosebud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Lexus of Henderson responded

We are so pleased to hear you had a great service experience with the Lexus of Henderson team. Thank you for your support and we hope to see you again next time!

September 20, 2021

This dealership did beyond my expectations when I was desperately needing help. I commend all the staff. I recommend this dealership. The facility is well maintained and comfortable. More

by gt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Sep 20, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you enjoyed your experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

September 20, 2021

This was my first time there and I was impressed. They were courteous, efficient and helpful. I appreciated not only the loaner car but also the fact that they did not even make me refill the gas. It was More

by BRIANGEYMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Lexus of Henderson responded

We're so happy we could make a fan out of you! Thank you for taking the time to let others know what being a guest at Lexus of Henderson is like. Safe travels and let us know if there is anything else we can do for you!

September 20, 2021

Lexus Henderson is the best. They always have been very professional and polite. I have never had to question any of their recommendations, they are correct. More

by Diblockparty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Sep 20, 2021 -

Lexus of Henderson responded

We appreciate your continued business and your confidence in our work! Thank you for choosing Lexus of Henderson and for sharing your five-star feedback. See you next time!

September 20, 2021

When i got my car serviced it was returned not washed and the seat and mirrors were all touched and not put back his i had them was very disappointed More

by CRIV2222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Lexus of Henderson responded

We want guests to be confident in our services and I sincerely apologize if we left the wrong impression. I will address these concerns with my team so we can work towards improving. Thank you, Craig Kelly - Service Director - 702-228-7736

September 19, 2021

Drivers AC vents blowing out hot air. Called for service and was taken care of from start to finish with professional/respectful/trustworthy experience More

by Nsalama9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Sep 20, 2021 -

Lexus of Henderson responded

We are so happy we could assist you with your vehicle! Thank you for choosing Lexus of Henderson for your service needs, we hope to welcome you back again down the road. Drive safely!

September 19, 2021

Excellent service and work you can feel great atmosphere, the workers are nicely and friendly, More

by YASMA_DIA_BE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David P Torrella
Sep 20, 2021 -

Lexus of Henderson responded

Thank you for sharing this positive feedback! - Lexus of Henderson team

September 18, 2021

Great communication and customer service, they can be very busy. They try to accommodate to you situation More

by Besmol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Lexus of Henderson responded

Thank you for the great review! We want the most for our guests, and we are thrilled to hear that you had such a communicative and attentive experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

September 18, 2021

The dealership is very customer oriented. I have only dealt with the service center at this location. More

by NELCPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Sep 20, 2021 -

Lexus of Henderson responded

Thank you for the terrific review! We are happy to have you as a Lexus of Henderson customer and we hope to work with you for a long time to come.

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