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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,189 Reviews
Call Service Center (702) 228-7736

5,189 Reviews of Lexus of Henderson - Service Center

Sort by
September 16, 2021

This is a very busy service department, however, they still take time to meet all your concerns. More

by Kathyr319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
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Sep 16, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

September 15, 2021

Randy was very nice and make me feel very comfortable even when I was nervous. I will be back. More

by IAMQUEENFAMILYFIRST007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2021 -

Lexus of Henderson responded

We strive to make our guests feel happy and comfortable, so this feedback made us smile! Thank you for the wonderful review and for choosing Lexus of Henderson - we'll see you again next time!

September 15, 2021

Great service love it.i will come back .Taylor the best like always thank you More

by Oscar flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor
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Sep 16, 2021 -

Lexus of Henderson responded

Thank you for the great feedback, Oscar! We are thrilled to hear that you had such an outstanding experience working with Taylor. Drive safely, and we hope to see you back at Lexus of Henderson!

September 14, 2021

Lexus of Henderson's outstanding Service team treated me well as always. Mr. David P. Torrella, my service advisor was very attentive to all my concerns about my Lexus service yesterday. I give 10 🌟 More

by Moesuccess28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MR. DAVID P TORRELLA
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Sep 15, 2021 -

Lexus of Henderson responded

Thank you so much for your continued business! It means a lot to hear that you are always so well taken care of and we will pass along your appreciation to David and the team. See you next time at Lexus of Henderson!

September 14, 2021

Customer service was excellent. Paying $161 simply to understand what’s wrong isn’t excellent. More

by Maria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
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Oct 18, 2021 -

Lexus of Henderson responded

Maria, I am sorry that you were dissatisfied with the cost of your diagnosis. We want our guests to feel that they received top-of-the-line service at a great value and it is disappointing that this wasn't reflected in your experience. I would be more than happy to speak with you directly and see what I can do to make you a happy customer. Thank you, Craig Kelly - Service Director - 702-228-7736

September 13, 2021

Very satisfied with the service I received, everyone who dealt with me were excellent in their helpful attitude More

by vegasvino
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

September 13, 2021

Jayce Messer always go above and beyond his duty. Always keep me updated on the status of car. More

by bong_calma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Report | Print
Sep 13, 2021 -

Lexus of Henderson responded

We are so happy to hear that Jayce took such great care of you and your vehicle! Thank you for choosing Lexus of Henderson and for taking the time to leave us a review. We look forward to working with you again!

September 12, 2021

Over 9 years, they have been take Care of my car.I am Over 9 years, they have been take Care of my car. I am very happy with service and David is wonderfully explained all my questions. More

by CHONGSPRADLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Report | Print
Sep 12, 2021 -

Lexus of Henderson responded

Your loyalty to Lexus of Henderson is outstanding! It brings us so much joy to hear that you know you can rely on David and the team for exceptional service. We can't thank you enough for all you do for our business and we look forward to providing you with more informative care down the road!

September 12, 2021

David always takes care of everything and addresses any issues. He informed me that it would be short appointment and that unfortunately the car wash was being fixed - so no free wash LOL - not a big deal More

by TF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David torella
Report | Print
Sep 12, 2021 -

Lexus of Henderson responded

We deeply appreciate your kind words. It is always great to see that David is creating positive experiences for our valued guests. Thanks for choosing Lexus of Henderson!

September 12, 2021

I had my Lexus in for routine service and from the service writer to the service consultant all support staff are friendly and courteous. The facility is always clean and waiting area comfortable. More

by Maryellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Report | Print
Sep 13, 2021 -

Lexus of Henderson responded

Hi Maryellen - Thank you for taking the time to write such a positive review of Lexus of Henderson! It's great to hear that our team could make your service visit a breeze. Please don't hesitate to give us a call if you have any questions. Drive safe!

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