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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,938 Reviews

4,938 Reviews of Lexus of Henderson - Service Center

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June 25, 2021

Stephen is an outstanding service representative, He is very polite, professional and informative. He treated me with the atmost respect and dignity while my car was in the shop. Kudos to an awesome repr More

by PLUMERIA111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Jun 25, 2021 -

Lexus of Henderson responded

Thank you for stopping by to review Lexus of Henderson. We're thrilled to hear that Stephen took care of you, and your vehicle!

June 25, 2021

Good service, now stop messaging me about reviewimg it please. More

by YEMINGSI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Lexus of Henderson responded

Thank you for sharing. I apologize for any unwanted communication on our end here and would be happy to look into your situation to see what I can do to help. I will not be able to gather your contact information from this review, so please feel free to give me a call at your convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

June 25, 2021

Lexus of Las Vegas is much closer to my home; however, the customer service at Lexus of Henderson is unmatched. I’m a business owner. I’m well aware of the importance of outstanding customer service. E More

by TaRhonda Eiland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Jun 25, 2021 -

Lexus of Henderson responded

TaRhonda, we really appreciate you making the trip to work with us! It is gratifying to hear that you are always so well taken care of by our team and we are grateful for your feedback. Thank you from all of us at Lexus of Henderson!

June 25, 2021

Randy, my service rep, made sure I was informed & arranged transportation While waiting. More

by SHADOWANDERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Auyeung
Jun 25, 2021 -

Lexus of Henderson responded

Thanks for trusting Lexus of Henderson to get the job done! We look forward to your next service visit!

June 25, 2021

Outstanding service and the vehicle was ready as promised. 2 thumbs up! More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Jun 25, 2021 -

Lexus of Henderson responded

Henry - Your review fills us with pride. We are delighted to hear you had an exceptional service visit with us. All of us at Lexus of Henderson appreciate your support and hope to see you next time. Take care!

June 25, 2021

I have been taking my RX 350 to Lexus of Henderson for almost four years. I appreciate the honesty and professionalism of every employee. No one has attempted to "Up sell" me at any time. That does no More

by Gene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heischman and Jayce Messer
Jun 25, 2021 -

Lexus of Henderson responded

Gene, we are so grateful for your years of business and your glowing feedback! It is always a pleasure to welcome you back to Lexus of Henderson. Thank you!

June 25, 2021

I was told a large amount over the phone to fix my car, when I finally got to look at the paper copy to see where the huge amount came from it wasn't correct to me. No Radiator leaking. No cap had corrosio More

by dkissel123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Aug 06, 2021 -

Lexus of Henderson responded

I'm so sorry for the confusion here. We want our customers to be confident in the work we perform and our recommendations, so I apologize that we weren't more communicative. Would you please call me directly when you have a free moment? I would appreciate the chance to straighten this out. Thank you, Craig Kelly - Service Director - 702-228-7736

June 25, 2021

Service was great, price are reasonable, the waiting room is good. More

by JIMMYYAO_85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Lexus of Henderson responded

Thank you so much for taking the time to let us know how happy you are with your Lexus of Henderson experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

June 25, 2021

Staff is knowledgeable and always friendly! Pleasure to work with and trust them. More

by roctuc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy in Service
Jun 25, 2021 -

Lexus of Henderson responded

Thanks for taking the time to review Lexus of Henderson! We're proud to have earned your continued support!

June 25, 2021

Came in for a recall and received excellent care and service. Thank you. More

by RAZELET
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy
Jun 25, 2021 -

Lexus of Henderson responded

We are thrilled that our team could give you a five-star experience! Thank you for choosing Lexus of Henderson for your service needs, we hope to work with you again.

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