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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,189 Reviews

5,189 Reviews of Lexus of Henderson - Service Center

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August 21, 2021

Our service consultant responded immediately to our call. The service people finished working on our car within the time frame we were told. Plus our Lexus was cleaned with great care.. including,chedule m More

by Roxasedq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Aug 23, 2021 -

Lexus of Henderson responded

Thanks for the great review and for trusting Lexus of Henderson with your vehicle care! We're so glad we knocked it out of the park, and we hope to see you again! Be well!

August 21, 2021

Great, but several clients were not wearing masks in the waiting area as required by law, which makes me hesitant to return if the waiting area is not compliant. More

by jamesmartines3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Lexus of Henderson responded

Customer safety and comfort are our top priorities and I apologize that you weren't completely satisfied with your visit. We are grateful for this feedback and I will share it with the rest of my team. If there is anything else that I can do to assist you, please give me a call. Craig Kelly - Service Director - 702-228-7736

August 21, 2021

Another great experience with Lexus Of Henderson when I brought in my '17 ES for its 35K service. Tyler was my service representative and as always, he clearly explained to me what the 35k service involve More

by TR1422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler from Service
Aug 22, 2021 -

Lexus of Henderson responded

Thorough and informative service is where we shine at Lexus of Henderson! Tyler will be delighted to hear that his exceptional care earned us 5 stars from you. We're always happy to go above and beyond for our loyal guests and their vehicles. Thank you for putting your trust in our team to service your 2017 Lexus ES 350, and enjoy the drive!

August 20, 2021

David Torella and the entire service team is AMAZING! Davis’s above and beyond customer service experience is the very reason why you came back to Lexus of Henderson to purchase my current ca More

by JARNOLD48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Aug 20, 2021 -

Lexus of Henderson responded

Thanks so much for giving David such a special shoutout! We're honored that he went above and beyond to take care of you and your vehicle. We appreciate that you made the trip all the way to Lexus of Henderson!

August 20, 2021

Young kid in parts was super helpful with conversation about my car. He let me know his professional opinion on my situation with a decision I was trying to make mechanically. More

by BOBBYTWO89
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Lexus of Henderson responded

Thanks for the great review! We're proud that one of our team members could help you make your decision. --Lexus of Henderson

August 20, 2021

Courteous, friendly and swift. Vehicle service was completed in a short period of time. Everyone was friendly and location is close to my home. Thanks guys More

by bisrots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share about your recent visit! We're glad you put your trust in our friendly and courteous team to service your vehicle for you, and that we kept your appointment brief. We're grateful for your business and whenever you need us next the Lexus of Henderson team will be here!

August 20, 2021

Steven was my service representative he was very professional and kind and my car was fixed Farrelly soon. Unfortunately the car was was down I wasn't able to get a car wash More

by Mrsruiz41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven
Aug 21, 2021 -

Lexus of Henderson responded

Thank you for leaving us a 5 star review! We're glad to hear that Steven took such great care of you and that we efficiently serviced your vehicle. Our apologies for the car wash being out of order during your visit. When we see you next we'll do our best to return your vehicle to you sparkling clean! We appreciate your business at Lexus of Henderson and hope we'll get the chance to work together in the near future!

August 19, 2021

They stop negotiating,done with them 👎Wanted to purchase another car ,they told me “We don’t negotiate “,that’s why i will not purchase from them More

by davorvidovic96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella the best
Aug 31, 2021 -

Lexus of Henderson responded

I am sorry to hear that you did not have a more successful experience. We strive to make the purchasing process go smoothly for our guests, and it is disappointing that this was not better reflected in your visit. I would be happy to speak with you about our policies and address your concerns. If you are willing to discuss this, please give me a call at your earliest convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

August 19, 2021

Top notch service in every aspect. Employees met me at my vehicle as soon as I drove into service. David Torrella, my service manager, was outstanding in providing information and recommendations for my veh More

by Lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Aug 20, 2021 -

Lexus of Henderson responded

Thank you for giving David and the Lexus of Henderson team such a great shoutout! We are grateful to have such an enthusiastic team here and will be sure to pass along your thanks. Please let us know if there is anything else we can do you for down the road. Take care!

August 18, 2021

Appointment was on time and thorough. Recommendations for service were given that seemed worthwhile. Service department was helpful and efficient. I appreciate the attention to detail. More

by CRAIGTINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Lexus of Henderson responded

Thanks for stopping by to share your feedback, Craig - we all sincerely appreciate it! Come back again next time, from all of us here at Lexus of Henderson!

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