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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,186 Reviews

5,186 Reviews of Lexus of Henderson - Service Center

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August 09, 2021

It is always a pleasure to have my cars service at your dealership. My service advisor Tyler Heishman is professional and knowledgeable and the work performed by your technician was excellent. More

by imagemakersauto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Lexus of Henderson responded

We are always happy to help you out! Thank you for supporting Lexus of Henderson!

August 08, 2021

Randy was my service rep. He was very great in communicating what needed to be repaired, and the approximate cost. Everything addressed was taken care of, and was ready at the time promised. I wis More

by JILANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy.
Aug 09, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful service experience working with Randy and the Lexus of Henderson team. Drive safely, and we hope to see you back!

August 08, 2021

Always well taken care ofThey all seem to know a lot Always well taken care of They all seem to know a lot about the Lexus No problem Our Kim Tram and Richard took great care of us More

by KAROGHERA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim traM Richard
Aug 08, 2021 -

Lexus of Henderson responded

Thank you for the outstanding feedback - we're glad the Lexus of Henderson team always takes such excellent care of you. See you next time!

August 08, 2021

They are professional, friendly, and efficient. I dropped my car off for regular maintenance and it was ready for pick up in less than 2 hours. More

by LOTAJU03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Lexus of Henderson responded

We are always happy to help! Thanks for supporting Lexus of Henderson. Please don't hesitate to reach out if you need anything down the road!

August 07, 2021

They did not fix the problem. Said they couldn’t find it even though it had been in for the same issue in the past and Lexus sent a letter telling us if we experience the problem to bring it in. A/C goes ou More

by shannon.nickelsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Lexus of Henderson responded

Shannon, I am very sorry that we couldn't be of further assistance during your service visit. We never want to cause our guests any inconvenience and, if there is anything I can do to assist you, I would be happy to speak with you directly. Thank you, Craig Kelly - Service Director - 702-228-7736

August 07, 2021

Randy went above and beyond. He is always super helpful, informative, friendly and goes above the status quo! They are always amazing and more than efficient! More

by RATASHAHARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Auyeung
Aug 07, 2021 -

Lexus of Henderson responded

At Lexus of Henderson, we take great pride in going above and beyond for our Lexus family! We love hearing that Randy's informative and friendly care really hits the mark for you. Thank you for your loyalty and your business and we can't wait for our next chance to provide you with amazing and efficient service!

August 07, 2021

Randy was so friendly and knowledgeable!!! He explained what was going on with my car in a way that made a lot of sense and the work was done quickly. More

by JEAN.S.WON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Aug 08, 2021 -

Lexus of Henderson responded

Jean - nothing makes us happier than hearing from our satisfied customers. Thank you for trusting Lexus of Henderson with your service needs, and come back again next time!

August 07, 2021

It was good. I don’t know what else to say. Thanks for servicing my car. I’ll be back in six months or so More

by MALIK.ERUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Lexus of Henderson responded

Thank you for giving Lexus of Henderson your five stars, Malik - we sincerely appreciate it! See you next time!

August 07, 2021

I love this dealership, the service department is the best. They are the only ones allowed to service my car. David Torrella has been my rep for 12 years, he’s great and I trust him. More

by Terri Andersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella. service dept
Aug 08, 2021 -

Lexus of Henderson responded

Your loyal business and kind words mean the world to us, Terri! We'll be sure to compliment David on his tremendous work over the years. Come back soon! - the Lexus of Henderson team

August 07, 2021

Prompt friendly service, reasonably priced. Comfortable waiting area with good internet service. Clean facilities. Good beverage selection. Lounge conducive to working or relaxing. This Janine of the bette More

by JEFFREYBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Lexus of Henderson responded

Thank you for the lovely review, Jeffrey, and for doing business with the Lexus of Henderson team! We hope to see you again next time!

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