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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,939 Reviews

4,939 Reviews of Lexus of Henderson - Service Center

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May 26, 2021

Completely wonderful! Went above and beyond. Made me really appreciate the Lexus brand even more!! Randy just took care of everything! Just really so amazing!!! More

by JBROBERTS8427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy was awesome
May 26, 2021 -

Lexus of Henderson responded

Thank you so much for taking the time to leave your positive review! We are appreciative of your feedback as we strive to continue delivering this level of service to each of our guests. We will be sure to let Randy know you are grateful for his assistance during your visit. Take care and we hope to see you back at Lexus of Henderson!

May 26, 2021

The people I interacted with were great. I had never been to the service department. It was very unclear what the process wAs. Once I knew where to go the process was great. Same thing picking up my c More

by WENDYGRIFFITTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Lexus of Henderson responded

Wendy, we appreciate your feedback. We will be sure to share your concerns with the team to ensure we're doing all we can to offer an excellent service experience to our guests. If there is anything else you'd like to discuss, please don't hesitate to give me a call. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

May 26, 2021

Fast and easy. Lounge area clean. Easy to make appointments. All services were taken care of and they even included washing the vehicle when finished More

by actortora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

May 26, 2021

Very professional, excellent customer service. I was in a bind on a vacation road trip, and came there near the end of their service day, and they diagnosed & fixed my problem and got me back on the road a More

by gregfpeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem and Eric
May 26, 2021 -

gregfpeck responded

Thanks again to Lexus of Henderson! Great service and great people at your shop!

May 26, 2021 -

Lexus of Henderson responded

Thank you for the outstanding review! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. It was our pleasure to assist you. Safe travels and have a great day!

May 25, 2021

Lexus of Henderson - Very professional and they keep you in the loop when vehicle is being worked on. Absolutely awesome staff and they cleaned my car. ❤️ More

by KARI6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

May 25, 2021

Prompt, clean, courteous! I was there to have a recalled airbag replaced so cost questions don’t apply to me. But the experience was pleasant and easy. More

by LUBBAJEAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
May 25, 2021 -

Lexus of Henderson responded

Thank you for the excellent review and for trusting us with your recall repair! It is truly our pleasure to serve you. Safe travels and see you next time, from all your friends here at Lexus of Henderson!

May 24, 2021

Stephen is always so nice and professional. The entire team is always quick and efficient. I’ve never experienced any issues. Highly recommend coming to Lexus! More

by Kristie8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
May 24, 2021 -

Lexus of Henderson responded

Thank you for taking the time to let others know what being a guest with us at Lexus of Henderson is like! We are more than pleased to hear that Stephen delivered professional service which made your experience a success from start to finish. We are grateful to have earned your business and hope to see you again next time. Have an amazing day!

May 24, 2021

Efficient and friendly. The employees were very knowledgeable about my car and made sure my wait time was at a minimum. They were very accommodating. More

by carol.rapp747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Lexus of Henderson responded

We are so pleased to hear about your positive experience with us at Lexus of Henderson! Our number one priority is delivering exceptional service and it makes our day to know that our guests are going home happy. We are grateful for your business and hope to see you again next time. Have a wonderful day!

May 24, 2021

Fast & friendly service, thank you! it is always a pleasure to have cer service performed at your dealer. I will never go anywhere else. Thank you! More

by EJR0978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful time working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

May 24, 2021

Service was ok at first but the second time was great. I do like my service advisor. Very accommodating! I hope the service will continue to be great. More

by Lenabarbose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are pleased to hear that you enjoyed working with our service team at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

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