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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,953 Reviews

4,953 Reviews of Lexus of Henderson - Service Center

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May 05, 2021

Excellent service, friendly staff, willing to work with my schedule, did everything I asked. Jayce was friendly and got back to me in a reasonable time. More

by invstr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
May 05, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let Jayce know that you appreciate the help. If you ever need anything else, don't hesitate to come back and see us again!

May 05, 2021

I wouldve gave them 5 stars but I got a maintenance done only to have to come back the next business day. I was car-less a whole day because they are closed on Sundays. Maintenance should include a FULL exp More

by BBELL711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
May 13, 2021 -

Lexus of Henderson responded

This is a disappointing review to read, and it sounds like there may have been a miscommunication here regarding your appointment. I would be more than willing to speak with you directly to see what we can do to make this right. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

May 05, 2021

As always got an outstanding customer service from the sevice department staff. I leave in Nw area and choose to have my car service in Henderson. More

by Pael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Lexus of Henderson responded

Pael - Thank you for taking the time to review us! We appreciate your business and are happy to hear that you are so confident in the Lexus of Henderson team to get the job done. Drive safely, and we hope to see you again down the road!

May 05, 2021

Excellent customer service by all and the rep Jayce. Getting a loaner car was very helpful and receiving my vehicle back washed was so nice to see. Thank you More

by J.O 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
May 06, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are pleased to hear that Jayce took good care of you here at Lexus of Henderson, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

May 04, 2021

Excellent service treat you very nice like a family highly recommended to a friend . After my servicing was finished my car was washed . Tyler the manager service consultant thank you 👍👌 More

by Nero856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share! Hearing that you had such a successful experience working with Tyler made our day. Drive safely, and we hope to see you back at Lexus of Henderson next time!

May 04, 2021

My service man was polite and informative. Also the waiting lounge area was clean and relaxing. They returned my car nice and clean. Great service! More

by Scott.phylicia@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
May 05, 2021 -

Lexus of Henderson responded

Scott, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 04, 2021

All employees friendly, courteous from the time I arrive and until my departure. Also the service manager contact via text while vehicle is being serviced. Premises are very clean. More

by Sdhappy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
May 05, 2021 -

Lexus of Henderson responded

It is terrific to hear that our team delivered such communicative, efficient service! Thank you for choosing Lexus of Henderson, and for taking the time to review our work. We hope to see you again!

May 04, 2021

Stephen did a wonderful job in explaining and keeping me in the loop regarding the service of my GX, The service is excellent as usual and hope It will continue in the future. More

by DBPLATINUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
May 05, 2021 -

Lexus of Henderson responded

Thank you for trusting us with your Lexus GX! We are very happy to hear that you enjoyed working with Stephen and appreciate you taking the time to write a review. Hope to see you next time at Lexus of Henderson!

May 04, 2021

Always friendly. Always courteous. Waiting areas are always clean. I appreciate the level of service that isn’t necessarily always apparent with high end dealerships. More

by SANDYLABOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
May 05, 2021 -

Lexus of Henderson responded

Sandy - Thank you for the fantastic feedback about our service and facilities! It means a lot to hear that you're a satisfied customer. Hope to see you next time at Lexus of Henderson!

May 03, 2021

The best Service by far! I have an Infiniti, Honda, Toyota, Hyundai, Chevy, by far Lexus has exceeded my expectations with their overall buying experience to their Service! All their Service advisors t More

by RICKDOGG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
May 04, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you have a great experience working with our team at Lexus of Henderson, and we will certainly pass along your kind words. It is always a pleasure to assist you, and we look forward to your next visit!

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