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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,014 Reviews

5,014 Reviews of Lexus of Henderson - Service Center

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May 18, 2021

Service department very courteous and helpful I.e Tyler h . He is alway help and take care of Repair efficiently . Easy to make appointment and job is done timely manner thx More

by DRUGPLUS2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler H
May 18, 2021 -

Lexus of Henderson responded

Thank you for the great review! Hearing that Tyler went the extra mile to assist with your vehicle made our day. Drive safely, and we hope to see you again at Lexus of Henderson!

May 16, 2021

The service reps are great, but you guys need to help improve processes so customers can quickly pickup their car and checkout. We don’t want to waste time by waiting to checkout. Get a checkout process More

by PANZERDOLLARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Lexus of Henderson responded

We strive to make the service process seamless so we appreciate you taking time to share this feedback. Thank you for trusting us with your vehicle. If there is anything that I can do to assist you, please contact me directly. Charlie Gumina - General Sales Manager - 702-942-6686

May 15, 2021

Jayce provides awesome service. The team does a great job in getting us in and out quickly and with a great job. The waiting room is very comfortable. More

by richardmhancock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
May 17, 2021 -

Lexus of Henderson responded

Richard - thank you for the positive feedback! We're delighted to hear that Jayce and the team always exceed your expectations, and we appreciate you trusting us with the care of your vehicle. It is truly our pleasure to serve you! Thank you from all of your friends here at Lexus of Henderson and see you next time!

May 15, 2021

Very good service. I recommend to my friends. All our friends are satisfied. They even wash and clean my car. I will always have my car services in Lexus Henderson. More

by mliu88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and it means a lot to know that you recommend us to others. We look forward to your next visit!

May 15, 2021

Came in for tire replacement not maintenance inspection. Have other maintenance issues. Now have to wait 3 months. Sat for over hour and a half. More

by ahlstromdonna@gmail.com
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

ahlstromdonna@gmail.com responded

Came in for tire replacement not maintenance inspection. Have other maintenance issues. Now have to wait 3 months. Sat for over hour and a half.

Jun 08, 2021 -

Lexus of Henderson responded

It is never our intention to cause an inconvenience and I'm sorry to see that the process will take longer than anticipated. If you'd like to discuss these concerns together, I am here to take your call. Thank you, Craig Kelly - Service Director - 702-228-7736

May 15, 2021

Everyone is very kind and accommodating. Anything you need they’re there for and if you have any questions they’re more than happy to help! Highly recommended. More

by Mkoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
May 17, 2021 -

Lexus of Henderson responded

Thank you for your business and your trust in our team! We are delighted to have you as a customer here at Lexus of Henderson, and we hope to see you again down the road. Have a wonderful day!

May 15, 2021

Great service. Very accommodating and has been transparent about any issues they found with my car. Price I as expected but you are paying for quality. More

by RAINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
May 17, 2021 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your auto service needs. We really appreciate you taking time to review us and are delighted to know that you're a satisfied customer. Safe travels!

May 14, 2021

The service department at Lexus of Henderson is first rate! From being greeted at your car when you first pull-up, through checking in and then through leaving, all employees whom you come in contact wi More

by BHARRISNEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
May 17, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave a review! We strive to deliver a seamless and transparent service experience for our guests, and it means a lot to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Lexus of Henderson!

May 14, 2021

You guys aim to please your customers and it shows. I know my car is in safe hands when it comes to Lexus of Henderson. Thank you, guys More

by Jav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Lexus of Henderson responded

We appreciate your confidence in our team to get the job done. All of us at Lexus of Henderson are pleased to see that our customers are experiencing our gold standard of service. Drive safely, and we hope to see you next time!

May 14, 2021

The whole Team is awesome. I always feel good about bringing my car here. I am at ease leaving my car knowing it’s in great hands. More

by KADASIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Lexus of Henderson responded

Kadasia, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

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